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Opiniones de Hilton Garden Inn Panama City

3 out of 5
Hilton Garden Inn Panama City
1101 N Highway 231, Panama City, FL

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 210 de 421 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 137 de 421 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 421 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 421 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 421 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Janine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Se hospedó 1 noche en febrero de 2022
Respuesta de Matt, Agente de servicios al huésped, el 16 feb. 2022
¡Gracias por su generosa evaluación! Sin duda, esperamos que haya disfrutado de su estadía y esperamos que sea nuestro invitado en el futuro. Atentamente.

8/10 Bueno

jose

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Mala experiencia con el proveedor de hotel's.com
No me gusto por lo que pague (caro) no había desayuno gratis Y lo que más no me gusto y me dejo con muy mala experiencia , es el servicio de hoteles.com, que te dan un precio y después te lo cambian

10/10 Excelente

Jose, Panama

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente

10/10 Excelente

Anthe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice experience.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Heidi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024
Respuesta de bb, el 6 may. 2024
Thank you for sharing your experience. We look forward to seeing you again!

10/10 Excelente

Heidi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were all wonderful on our 3 night stay. The room was clean and spacious. The food at the hotel itself was excellent. We very much enjoyed our stay. The staff went out of their way to make my son’s graduation from the Navy Dive school very special!! I am so appreciative of everyone that helped in the extra special experience.
Se hospedó 1 noche en mayo de 2024
Respuesta de bb, el 6 may. 2024
Thank you for the kind words. We are happy to hear that our team went above and beyond to help celebrate your son's graduation. We look forward to seeing you and your family again!

8/10 Bueno

Mrs.Shonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024
Respuesta de bb, el 4 abr. 2024
Thank you for rating your stay. We look forward to welcoming you back in the future!

8/10 Bueno

Cyril

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a good stay no real issues
Se hospedó 1 noche en diciembre de 2023
Respuesta de bb, el 4 mar. 2024
Thank you for sharing you recent experience at our hotel. We look forward to welcoming you back in the future!

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
great location
great location everything is 5-10 minutes away
Se hospedó 1 noche en enero de 2024
Respuesta de bb, el 25 ene. 2024
Thank you for your kind words. We look forward to welcoming you back to our hotel in the future!

8/10 Bueno

Ryan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was fine..updated bathroom. A bit noisy at times..doors close very loudly.
Se hospedó 2 noches en diciembre de 2023
Respuesta de bb, el 22 dic. 2023
Thank you for your review Ryan. We hope you will consider staying with us again in the future.

6/10 Aceptable

William

Viaje familiar
Le gustó: Condiciones de la propiedad
Shampoo and body wash dispensers were empty and were not refilled after reporting to front desk at 8:00 am the following morning. My son’s room had clogged sink that required 24 hr to correct. They donot have complimentary breakfast
Se hospedó 2 noches en noviembre de 2023
Respuesta de bb, el 13 dic. 2023
Hi William - We are sorry we were unable to address your needs in a timely manner. We hope that you will consider staying with us again in the future.

8/10 Bueno

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good place to stay
Se hospedó 3 noches en agosto de 2023
Respuesta de bb, el 16 oct. 2023
Thank you so much for the kind review, Barbara! We look forward to welcoming you back to our hotel in the future!

6/10 Aceptable

Daphne

Clean rooms & bathroom Quiet hotel. Basic breakfast should have been included for the price.
Se hospedó 2 noches en septiembre de 2023
Respuesta de bb, el 19 sept. 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 Excelente

Teresa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conviently located, clean and quiet.
Se hospedó 1 noche en septiembre de 2023
Respuesta de bb, el 5 sept. 2023
Thank you for sharing your experience. We look forward to welcoming you back to our hotel in the future!

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de bb, el 17 ago. 2023
Thank you for sharing your experience! We look forward to welcoming you back to our hotel in the future!

6/10 Aceptable

Cody

Viaje en pareja
Le gustó: Limpieza y servicio y personal
A/C went out I’m my room at about 1 am. Staff was great.
Se hospedó 2 noches en julio de 2023
Respuesta de bb, el 24 jul. 2023
We are sorry to hear that your A/C had issues during your stay. We will address this with our maintenance team. We hope to serve you again in the future.

10/10 Excelente

Scott

Se hospedó 1 noche en julio de 2023
Respuesta de bb, el 1 ago. 2023
Thank you for reviewing your recent stay. We look forward to welcoming you back to our hotel in the future!

6/10 Aceptable

David

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de bb, el 10 jul. 2023
Thank you for sharing your experience regarding your recent stay. If there is anything we can do for your at this time, please do not hesitate to reach our to the hotel directly.

10/10 Excelente

Earnest

Se hospedó 1 noche en mayo de 2023
Respuesta de bnb, el 19 jun. 2023
Thank you for your review. We look forward to welcoming you back to our hotel in the future!

2/10 Terrible

Nathaniel

Se hospedó 1 noche en mayo de 2023
Respuesta de bb, el 15 jun. 2023
We are sorry to see you did not enjoy your stay with us. Please reach out to the hotel directly if there is anything we can do for you at this time.

10/10 Excelente

Thorsten

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Zwischenstop
Zwischenstop auf dem Weg nach New Orleans
Se hospedó 1 noche en abril de 2023
Respuesta de brandi, el 28 abr. 2023
Thank you for visiting our hotel. We hope to see you again in the future.

10/10 Excelente

Tanya

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Felt like home
Se hospedó 1 noche en abril de 2023
Respuesta de Mel - front desk, el 9 abr. 2023
Hi Tanya! Thank you so much for your positive review, so happy to hear our hotel felt like home! please come and see us again soon!

8/10 Bueno

Rolf

Se hospedó 1 noche en abril de 2023
Respuesta de Brandi, el 28 abr. 2023
Thank you for taking the time to review our hotel. We look forward to welcoming you back to the hotel in the future.

10/10 Excelente

Jesus

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de brandi, el 22 mar. 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back to our hotel in the future!

10/10 Excelente

Tonya

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Kimberly (at front desk) was amazing and helped us with anything we needed. We were there for our son’s graduation from Navy Diving School and had lots of questions. Will stay again
Se hospedó 5 noches en marzo de 2023
Respuesta de Mel, el 13 mar. 2023
Hi Tonya! Thanks for the good review, and we look forward to seeing you again soon!

10/10 Excelente

Glenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was amazing. Staff are courteous and friendly. Ashley is the best
Se hospedó 1 noche en febrero de 2023
Respuesta de Andrea, el 1 mar. 2023
Thank you for your feedback! We're happy to hear you enjoyed your stay with us!

10/10 Excelente

Jason

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was updated and very nice! Comfy beds, good size rooms and very accommodating staff.
Respuesta de Brandi, el 10 ene. 2023
Thank you so much for the kind comments. We look forward to welcoming you back to our hotel in the future!

4/10 Malo

karen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
There was construction going on inside hotel and it was noisey. Also long periods of no water available. Was there for a hospital procefure and it was not conducive to resting afterwards. Checked out earlier than planned.
Respuesta de Andrea, el 7 ene. 2023
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad
Hotel renovation on the side our room was located. A horrible smell in the evening that made its way into our room.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Andrea, el 7 ene. 2023
Thank you for your feedback. We're sorry to hear you experienced issues during our renovations. I'll be sure to forward your comments on to our team!

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mixed Emotions
Stay was peaceful. Breakfast was not free. My son and his wife came over to bring our grandkids for us and when he and his wife left our room and went into the lobby they decided to go to the bathroom before they got on the road. While my son was waiting on his wife the security guard started stereotyping my son and threatened to call the cops on him because he’s black and did nothing wrong his wife Who’s white came out the bathroom and asked the security guard why is he doing that to her husband and it’s not called for he was just waiting on her. They eventually walked out the lobby and went to their car and called us to let us know what had transpired downstairs we were not happy about this at all.
Se hospedó 2 noches en diciembre de 2022
Respuesta de GM, el 3 ene. 2023
We are sorry to hear your stay was less than excellent. Please contact us directly for more information regarding the incident with your son.

10/10 Excelente

alicia

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient location in town. Close too shopping and dining. Safe area. Clean and quiet hotel. Friendly staff. Would stay again.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Andrea, el 18 dic. 2022
Thank you for your feedback! We're happy you enjoyed your stay with us!

8/10 Bueno

ORLANDO, Oviedo

8/10 Bueno

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice lobby area and a friendly staff
Se hospedó 1 noche en julio de 2022
Respuesta de Brandi, el 26 jul. 2022
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

8/10 Bueno

Vendal

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I actually enjoy my stay. And it was close by to everything
Se hospedó 1 noche en julio de 2022
Respuesta de Brandi, el 26 jul. 2022
Thank you for sharing your experience about your recent stay! We look forward to welcoming you back to the hotel in the future!

6/10 Aceptable

Etelvina

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Our room was great the staff is very careless and rude the rooms were not ready at the time of arrival we had to wait 30 mins and the check out receptionist was very rude .
Se hospedó 4 noches en julio de 2022
Respuesta de Brandi, el 15 jul. 2022
Thank you for your review. Just like many other industries, our team is working very hard to recruit and hire team members and our housekeeping team works very hard to ensure each and every room is perfect and clean for every guest. We are sorry you were unable to get checked into your room right away. If there is anything we can do for you at this time, please reach out to the property directly.

10/10 Excelente

Chris

Se hospedó 1 noche en julio de 2022
Respuesta de Brandi, el 15 jul. 2022
Thank you for your review, Chris. We look forward to welcoming you back to our hotel in the future!

10/10 Excelente

Bryana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
People at the front desk was very friendly and made us feel welcome .
Se hospedó 2 noches en julio de 2022
Respuesta de Brandi, el 6 jul. 2022
Thank you so much for your wonderful review! We look forward to welcoming you and your family back to our hotel in the future!

10/10 Excelente

Noor

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was great as expected! The breakfast was awesome made to order and a great value. All of the staff was great and friendly! I will try my best in the future to book with them again!
Se hospedó 1 noche en junio de 2022
Respuesta de Andrea, el 22 jun. 2022
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us!

10/10 Excelente

Donald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2022
Respuesta de Andrea, el 13 jun. 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excelente

Laura

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The hotel was excellent. Staff was great and friendly. The hotel was very clean. Beds were comfy.
Se hospedó 3 noches en mayo de 2022
Respuesta de Andrea, el 13 jun. 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excelente

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed my stay here, the hotel is close to good food, shopping, etc. I will definitely stay here again!
Se hospedó 3 noches en mayo de 2022
Respuesta de Andrea, el 13 jun. 2022
Thank you for your feedback! We're glad you enjoyed your stay!

10/10 Excelente

Elena

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All good
Se hospedó 2 noches en abril de 2022
Respuesta de Andrea, el 30 abr. 2022
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excelente

Wayne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2022
Respuesta de Andrea, el 29 abr. 2022
Thank you for your feedback! We're happy to hear you enjoyed staying with us!

8/10 Bueno

Peggy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dimly lit room and no bathroom fan/vent are my only complaints.
Se hospedó 1 noche en marzo de 2022
Respuesta de Andrea, el 12 mar. 2022
Thank you for your feedback, I'll be sure to forward your comments on to our team!

8/10 Bueno

Sujitha

Viaje familiar
Se hospedó 3 noches en febrero de 2022
Respuesta de Andrea, el 24 feb. 2022
Beautiful pictures! It looks like you enjoyed your vacation in Panama!

10/10 Excelente

Gloria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good stay
Se hospedó 1 noche en febrero de 2022
Respuesta de Matt, Guest Services, el 15 feb. 2022
Thank you so much for generous review! We certainly hope you enjoyed your stay and look forward to having you as our guest in the future. Best regards.

4/10 Malo

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2022
Respuesta de Andrea, el 5 feb. 2022
Thank you for your feedback! We're glad you enjoyed your stay with us!

10/10 Excelente

Alisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Getaway
Se hospedó 1 noche en enero de 2022
Respuesta de Matt, el 31 ene. 2022
Thank you so much for your generous review! We certainly hope you enjoyed your stay and look forward to you being our guest in the future. Best regards.

10/10 Excelente

Carman

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and staff was nice
Se hospedó 4 noches en enero de 2022
Respuesta de General Manager, el 27 ene. 2022
Thank you for staying with us and taking the time to provide a lovely review! We will share your feedback with our hardworking team members!

2/10 Terrible

Andrea

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
This property is disgusting. Rooms are so gross. Walls were made of paper. Got away for the weekend without kids and it was worse sleep here then at home. Can hear everything from the Highway in your room. Every person who closes their door you will be aware of it. And best of all we the view from our room was atleast 50 pails of chlorine bottle thrown around by the side of the pool. DO NOT waste your money so many other nice places around FOR LESS.
Se hospedó 2 noches en enero de 2022
Respuesta de General Manager, el 27 ene. 2022
I'm so sorry to hear this was your experience. Our staff is working around the clock to ensure the property is sparkling clean. We continue to utilize Hilton Cleanstay system and are always happy to disinfect any surface with multi-surface peroxide based cleaners, multi-quat sanitizer or Lysol products. We are aware our property was built near a major highway and are fortunate to have concrete walls considered in that design. Our pool maintenance company does not utilize liquid chlorine to maintain our pool and we would not accept hazardous chemicals being in an area that guests could access. Due to supply chain shortages, managing with other chemicals has been a preferred method as chlorine is being rationed to most vendors. Please rest assured the safety of our guests and staff is our number 1 priority. If you have further concerns regarding your stay please contact the hotel directly.