Hoteles cerca de Parque Nacional de Hell's Gate - Puerta Elsa en Naivasha

“The staff were friendly and very accommodating.”

“It was very quiet and joseph was great so was susan”

“I am from the US, so according to the US standards, this property was average at best. The hotel room was cleaned every day. I felt my things were safe there. We had no issues with safety. There were fresh water bottles every day. The bathrooms functioned well, and there was no mold. The room was spacious enough. The location was very convenient for me. I would never find it if I didn't have a driver, though. The service was excellent. The team was friendly, very accommodating, and prompt....

“Overall this was a nice hotel. The issue I experienced finding my wallet missing money immediately after a staff member cleaned our room. When escalating the incident with the hotel staff, they sided with their staff member and the story they told us was not believable. ”

“Good and clean environment. Great customer service ”

“Good for a start”

“The hotel is very convenient just off the main Nakuru - Mombasa highway. The bedroom was good and clean, but the bathroom was not working well, had standing water on the floor and not so clean. The staff were helpful, but for some reason my online booking was not received and so it was lucky they had space and I had to get cash to pay. The hotel could be heading in the right direction, but needs more attention to the detail they have in the bedroom to other aspects of the facilities”

“There was no pool, it said microwave and fridge, there was not, only 1 towel for two people and they said they would bring it and never did till 2nd night. Didn’t clean the room until after we complained on the 2nd night.”

“Remove the word “luxury” in the name of the hotel or replace it by “Outdated” then it’s clear about the state. Also replace “pool” with “Pond” it describes it better the water was green and dirty Flowers/bushes on balconies was all dead why not remove them”

“The hotel denied that I had booking even I showed them the email from Expedia!! They said we don't deal with Expedia!!! I tried to contact Expedia but in vain.. Weak support service.. No email to contact Expedia at. The stupid messenger is just automated templates that were not of any help at all. Calling call center Internationally is extremely expensive. Basically, I was ripped off and totally ignored by Expedia. I had to search for another hotel. Money is gone... Hotel is a bunch of theifs...