Apartamentos en Parque natural regional de los Alpes Franceses

“Hay que mejorar el proceso de check in”

“Good location, near beach, grocery store and tram stop. Comfortable bed, has everything we needed. Plenty of hot water and good pressure. I put OK for check in just because it was a little confusing to me but partially my fault did not read carefully and forgot in Europe the ground floor isn’t called the 1st floor so for us the apt is on the 3rd floor not 2nd, but it does say top so? Also I put ok for communication because I never got responses from messaging, but he was quick to answer our...

“We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com...