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Opiniones de Naina Resort & Spa

4 out of 5
Naina Resort & Spa
2/58 Sainumyen Road, Patong Beach, Patong, Phuket

Opiniones

7.4

Bueno

Puntuación de 10, es decir, Excelente. Basada en 65 de 288 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 121 de 288 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 62 de 288 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 27 de 288 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 13 de 288 opiniones" "

8.0/10

Limpieza

7.6/10

Servicio y personal

7.0/10

Servicios

7.4/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Antoinette

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Property needs an update, nothing compared to the photos. Nothing works!! Definately not what i expected from the photos very disappointed.
Se hospedó 11 noches en diciembre de 2023

4/10 Malo

Isabella

Viaje en grupo
Deludente
Durante il nostro soggiorno abbiamo avuto diversi problemi: la prima sera non potevamo fare la doccia perché usciva acqua nera dai rubinetti e dopo il primo giorno non sono stati cambiati più asciugamani e teli mare. Lo staff sia della reception che del ristorante parla poco inglese. Inoltre le camere (almeno la doppia standard) non corrispondono alle foto sul sito.
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Bodil Overby

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Dejlig stor pool 😊
Der manglede stole, så man kunne nyde de stille og lune aftener udendørs !
Se hospedó 2 noches en octubre de 2023
Respuesta de Naina Resort and Spa Team, el 14 nov. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon, Best regards,

10/10 Excelente

Michael

Se hospedó 2 noches en octubre de 2023
Respuesta de Naina Resort and Spa Team, el 14 nov. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon, Best regards,

10/10 Excelente

Khaled

Respuesta de Naina Resort and Spa Teams, el 25 ago. 2023
Dear Valued Guest, Greetings from Naina Resort and spa.We refer to your recent stay with us and very much appreciate your comments regarding your stay here. . We will definitely share your comments with the Team here, It is always through such feedback that we can further improve ourselves, as we strive to continuously improve the quality of our services and products here This is how we improve ourselves as we strive for excellence in service at Naina Resort and Spa Thank you again for sharing your experience, and we look forward to your return in the near future. Kind Regards, Naina Resort and Spa

4/10 Malo

Mark

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
My girlfriend and i stayed here and we was very disappointed. We immediately noticed the air-conditioning was bad and the toilet wasn't flushing (no water connected) we told the room and they fixed the toilet but said the air-conditioning needs time to work.. i know very well thats not the case but waited anyway, after being told 9 times to wait 15 minutes i complained (had people in and out the room when we just wanted to relax and take a cold shower and enjoy the cool air) they finally change our room to another but that room had a lot of damage in it. I feel i should have not paid for this stay it was horrible. Also for some smart reasons they're growing rice outside the rooms and near the pond/bar restaurant. This brought a massive amount of mosquitoes in the rooms and around the area, you couldn't sit outside and enjoy the seating area. If you like quiet i would avoid it has a tahi kickboxing stadium on its grounds behold half of the rooms. Lucky it was notnin use on a Sunday so we didn't hear anything but its so close you wouldn't get any peace and quiet. The staff was very rude and very unhelpful. They upset my girlfriend too (she is thai, and they was rude to her a few times when trying to resolve the room issue) avoid this place and its bad staff
Se hospedó 1 noche en abril de 2023
Respuesta de Fon, el 8 jun. 2023
Dear Mr. Mark,Thank you for your review. We appreciated to hear that recommend and had a good time staying with us. We are very sorry for any inconveniences caused during your stay especially the Air-condition issue. We will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket. Best regards, Nana Resort & Spa Team

10/10 Excelente

Rojeh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful location in heart of Patong. Very calm and clean and relaxing place. Highly recommend. The rooms are clean daily and staff is helpful and friendly.
Se hospedó 17 noches en diciembre de 2022
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon. Best regards, Naina Resort and Spa Team

4/10 Malo

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
It is a hotel that has clever angled photos. The reality is not as good as the photos suggest. The hotel is situated far from the beach and the pool is on the edge of a busy parking lot with urban hovels surrounding the property. The rice paddy photos are seasonal. Out of season the property just has mud pits in front of the rooms and throughout the site.
Se hospedó 2 noches en diciembre de 2022
Respuesta de Fon, el 8 jun. 2023
Dear Value Guest,Thank you for your review. We appreciated to hear that recommend and had a good time staying with us. We are very sorry for any inconveniences caused during your stay, we will not stop improving our services, we will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket.Best regards, Nana Resort & Spa Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fint opphold!
Vårt opphold på Naina var veldig bra! Hyggelig personalet og fine oppholdningsplasser hvor man kunne være utenfor rommet. Det eneste vi ville forandret var litt mer utvalg til frokost! Ikke alle vil ha ris og nudler til frokost:)) Hadde kommet tilbake!
Se hospedó 8 noches en septiembre de 2022

8/10 Bueno

Johannes

Le gustó: Limpieza y servicio y personal
Auf dem Balkon keine siehtse
Se hospedó 20 noches en julio de 2022

6/10 Aceptable

Toni

Basic
Basic cheap hotel. Pool seemed nice, also their restaurant next to the hotel. Dont arrive early, because they make you wait. I was waiting for my rt-pcr result, still they had me sit there at public table for almost 2hour :) so much for the covid safety.
Se hospedó 7 noches en enero de 2022
Respuesta de Fon, el 8 jun. 2023
Dear Value Guest,Thank you for your review. We appreciated to hear that recommend and had a good time staying with us. We are very sorry for any inconveniences caused during your stay, we will not stop improving our services, we will make sure this issue will get fixed. We look forward to seeing you again on your next trip to Phuket.Best regards, Nana Resort & Spa Team

6/10 Aceptable

TAN HONG HONG

Se hospedó 1 noche en marzo de 2022

8/10 Bueno

Dean

Se hospedó 2 noches en diciembre de 2021
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards,Naina Resort and Spa Team

6/10 Aceptable

Csaba

Viaje familiar
Se hospedó 10 noches en septiembre de 2021
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest,I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards,Naina Resort and Spa Team

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 23 noches en marzo de 2020
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards, Naina Resort and Spa Team

8/10 Bueno

Hakim

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 19 noches en febrero de 2020
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest,I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards, Naina Resort and Spa Team

10/10 Excelente

Rebecca

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great location, great stay!
Loved it here! Just under 2 weeks, had a deluxe pool view room, but bathroom was very dark so couldn’t see in the wardrobe... Perfect location for everything (if you do the trips normally you’ll get picked up last and dropped home first) The Thai Boxing Stadium is on site and provided 1-1 Muay Thai training lessons and watch the fighting (do the VIP seating) Pool was clean and always nice temperature, the breakfast was standard and open early so you could eat before any trips! Would definitely recommend!
Se hospedó 10 noches en marzo de 2020
Respuesta de Fon, el 8 jun. 2023
Dear Valued Guest, I was pleased to receive the wonderful comments that you made on here, and we would like to thank you very much for your amazing review, we will not stop improving our services. We hope to welcome you back soon.Best regards, Naina Resort and Spa Team

10/10 Excelente

Heta

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ihana keidas
Ihana rauhallinen keidas lyhyen matkan päässä palveluista
Se hospedó 7 noches en febrero de 2020

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property was inexpensive to stay at but I found it to be fine. The boxing gym next door had fight nights on and there wasn't any noise and we were in the part of the hotel directly next door. The only problem was that the air con leaked but after the first night we put the garbage under it to catch the water and then all was ok it only leaked for a short amount of time once each night. We didn't go to breakfast, but happy hour was good. Staff are very friendly. It is about a 15 min easy walk to Juncelyon Bangala Road and the Beach. Would definitely stay there again.
Se hospedó 8 noches en febrero de 2020

6/10 Aceptable

Georgia

No le gustó: Condiciones de la propiedad
Noisy room
To much noise from the air condition. We could not sleep
Se hospedó 17 noches en febrero de 2020

4/10 Malo

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 16 noches en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 13 noches en febrero de 2020

8/10 Bueno

Bertrand

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bon rapport qualité prix
Se hospedó 6 noches en enero de 2020

8/10 Bueno

Josè

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Naina hotel
Belle piscine, personnel souriant, petit déjeuner très varié et consistant, bon séjour 👍
Se hospedó 6 noches en enero de 2020

10/10 Excelente

Bertrand

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bon séjour Le petit dej C est la panique car les chinois dévalisent tout
Se hospedó 6 noches en enero de 2020

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza
Nice hotel, communication difficult
Hard to communicate with majority of the staff made simple requests difficult Room was nice, pool only shallow
Se hospedó 7 noches en diciembre de 2019

8/10 Bueno

Sara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
This was a lovely spacious hotel room; it had everything you could possibly need in the room, even umbrellas. We also had a microwave, which was a good addition, my partner and I loved that we were able to warm up our food. On our arrival we did notice some mosquitos. Location was great if you liked Muay Thai, because the boxing ring was literally on the doorstep of the hotel. The hotel was in a great area in terms of shops and street food. The walk to Bangalore road/main shops etc. was a 15-20 minute walk. The only complaint we had was the shower and water in the bathroom not working, a few times we went to have a shower and no water coming out, and when it did it came out it was cold and very slow (no power), we then tested the taps and shower and the same thing happened. We called reception and they sent a repair/maintenance man, not quite sure if we should call him a maintenance man, because he switched the tap on and off and said it was working and left, no water pressure was checked or an attempt to try and fix it. The swimming pool facilities were great and snacks were available to purchase. We did find the deposit fee to be quite expensive compared to other hotels we stayed at in Thailand.
Se hospedó 4 noches en noviembre de 2019

4/10 Malo

Terry

Viaje familiar
No le gustó: Servicio y personal
Wont recommnend
The first day we arrived there was no one to help with bags. No lifts and if you are above average in height goodluck with the shower. Breakfast on the first day was shocking had to call the manager and ask if she would be happy if she was eating there. 2 people helping 1 was making omlettes for 10 people. The food buffet was empty and only after complaining did they fill it up. The 2nd day was better but maybe cause we were there at 7am
Se hospedó 3 noches en diciembre de 2019

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal
The guy that transported us to patong beach was very rude. Not being helpful at all. Our room smell musty, not clean. Lighting was bad. Need more lighting in room and a mirror at the table.
Se hospedó 3 noches en noviembre de 2019

6/10 Aceptable

karrah

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
We got what we paid for
The resort appeared beautiful from the outside with a stunning pool but I was shocked with the quality of the rooms. We arrived late and slept on the most uncomfortable hard bed. There were also loud carts that passed by our patio all night. We requested to switch rooms the next day. At the front desk we explained the noisy night we had and the two ladies were just talking amongst themselves. I said “hello can you please listen to us”. It was very disrespectful. We got to our new room & the bed was comfier. We were told housekeeping would fix the bed. However, I was shocked that both rooms had no soap to wash our hands with. We had to use the shower gel they provided. We also thought it was odd how we went to the front desk to ask for water and they couldn’t just charge it to the room. They walked with us back up to the room to make sure we would pay.
Se hospedó 2 noches en noviembre de 2019

8/10 Bueno

Michelle

Le gustó: Comodidad de las habitaciones
Zen living experience
Room was great, a little bit older but still really nice and spacious. It was nice to have robes and slippers, as well as beach towels and a beach bag. The place is very beautiful. There is also a free shuttle to Patong beach which was great!
Se hospedó 2 noches en noviembre de 2019
Respuesta de Mattaneeya (Oh) Reservation Officer, el 23 nov. 2019
thank you for the compliment feel the coziness the memorable experience awaits here at nainaresort&spa. We hope you come back here again

8/10 Bueno

Marcin

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Obsługa musi się wiele nauczyć
Ogólne wrażenie o hotelu jest dobre. Niestety na zdjęciach wyglądał nieco inaczej (basen) w rzeczywistości okazał się dużo mniejszy. To co mnie rozczarowało to brak informacji na stronie, że przy zameldowaniu będzie konieczna wpłata kaucji w wysokości 100$ od pokoju. Wystarczyłaby krótka informacja na stronie rezerwacyjnej. Czarę goryczy przelała możliwość jej odbioru kiedy podczas wymeldowania obsługa w recepcji stwierdziła, że nie ma naszych 100$ ponieważ zaciął się sejf;/ Zaproponowaliśmy możliwość wypłaty równowartości w lokalnej walucie jednak obsługa nie była skora do ugody. Dramaturgi sytuacji dodawał fakt, że obsługa doskonale wiedziała, że taksówka na lotnisko już czeka, 3 pary czekały na pieniądze, odlot był za 3h i specjalnie opóźniała całą procedurę - być może licząc na to, że odpuścimy odbiór tych pieniędzy. Po 45min oddano nam pieniądze. To zepsuło Nam ogólne wrażenie o hotelu. Wyłączając tą sytuację położenie było w porządku, jedzenie smaczne, pokój czysty.
Se hospedó 5 noches en octubre de 2019
Respuesta de Ms.Mattaneeya T. (Oh) Reservation Officer, el 23 nov. 2019
thank you for the compliment feel the coziness the memorable experience awaits here at nainaresort&spa. We hope you come back here again

6/10 Aceptable

James

Le gustó: Limpieza
Not professional
Not a bad place to stay, clean room, staff at front desk is overwhelmed by so many guests, we we’re suppose to have breakfast buffet when we checked in but the next day we we’re told that it wasn’t included., we had to argue with front desk for about 40 minutes & they finally told us to go ahead go and eat for that day, then Hotels.com told me later after so many messages back & forth with hotel staff that our stay did not include breakfast..but when we checked in they said it was included so did my paperwork. Muay Thai gym is right next door so got a workout in but after bitter experience with hotel hotel staff being unprofessional I wouldn’t be staying at this place again.
Se hospedó 6 noches en noviembre de 2019
Respuesta de Ms.Mattaneeya T. (Oh) Reservation Officer, el 23 nov. 2019
Thank you for the compliments.

6/10 Aceptable

Cliente verificado

Viaje en grupo
Took a long to to check in as, there was a few customers arguing about being over charged. Also any extra services I.E taxis where double the price then outside the hotel resort
Se hospedó 2 noches en noviembre de 2019
Respuesta de Fai, el 4 dic. 2019
Dear guest, We are sorry to hear that you did not have a good time staying with us and sorry for any inconveniences caused. For the taxi service, the price is higher because it is from an outside company, we contact the taxi company and book for guest after guest confirm the service. We did not have our own taxi service. Best Regards,

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal
Se hospedó 2 noches en octubre de 2019
Respuesta de Fai, el 4 dic. 2019
Dear guest, We are sorry to hear that you did not had a good time staying with us. However, we hope that you could advise us what is wrong so we can make an improvement. Best Regards. Naina Resort & Spa Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
飯店很舒適，地點算方便，鬧中取靜，走出去也很有不少便利商店和小吃店，會想再入住。
Se hospedó 4 noches en septiembre de 2019

8/10 Bueno

CHI KWONG

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Warm stay
It’s a very nice hotel comparing with highly attractable price. It’s very quiet, clean and comfortable resort. They provide very good massage too! New staffs in front desk should be trained better.
Se hospedó 7 noches en junio de 2019
Respuesta de Tun, el 19 jun. 2019
Thank you very much for choosing our resort and spa during your holidays and we are hoping to service you again in the future :)

6/10 Aceptable

Cliente verificado

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
이 호텔로 가실거면 꽄 풀 액세스 룸으로.
풀액세스 룸 정말 좋았다. 조식 괜찮고 직원들은 전부 친절합니다. 세탁 서비스를 맡겼는데 다음날 세탁이 전혀 되지 않은채 주길래 항의를 하니 세탁비를 환불해주었습니다. 위치는 시끄럽고 매연많은 번화가보다 조용하고 괜찮았다. 걸어서 시내로 나가는건 조금 피곤해서 대부분 택시를 이용해 다님.
Se hospedó 3 noches en enero de 2019
Respuesta de Tun, el 19 jun. 2019
Thank you very much for choosing our resort and spa during your holidays and we are hoping to service you again in the future :)

8/10 Bueno

Bilal

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice little hotel in Patong
Great facilities ok location and great staffs
Se hospedó 1 noche en mayo de 2019
Respuesta de Tun, el 19 jun. 2019
Thank you very much for choosing our resort and spa during your holidays and we are hoping to service you again in the future :)

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2019
Respuesta de Fai, el 7 may. 2019
Dear Guest, Thank you for your review. We glad that you like our hotel and had a good time staying with us. We look forward to seeing you again in the nearest future. Best Regards, Naina Resort & Spa Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2019
Respuesta de Fai, el 7 may. 2019
Dear Guest, Thank you for your review. We glad that you like our hotel and had a good time staying with us. We look forward to seeing you again in the nearest future. Best Regards, Naina Resort & Spa Team

8/10 Bueno

Mehdi

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de Fai, el 18 mar. 2019
Dear Mehdi, Thank you for your review.

8/10 Bueno

kin lin

Le gustó: Limpieza y servicio y personal
閙市中綠洲
酒店環境整體滿意，巴東鬧市中，竟然有個種滿稻田酒店(酒店似度假營的D)，步行至巴東鬧市约15分鈡，外面有很多小店吃買方便，我住地下層，面對又是房間，互相對望，所以一定 落窗簾，因此光線不足，另外冷氣有集音， 影響睡眠，早餐一般，但用餐環境很好，職員有礼。
Se hospedó 1 noche en febrero de 2019
Respuesta de Fai, el 18 mar. 2019
Dear Kin Lin, Thank you for your review. We glad to hear that you like our hotel and had a good time staying with us. We look forward to seeing you again on your next trip to Phuket. Best Regards,

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms were big, clean and modern. Quiet area however just steps away from many different restaurants.
Se hospedó 3 noches en enero de 2019
Respuesta de Fai, el 15 feb. 2019
Dear Guest. Thank you for your review. We glad to hear that you like our hotle and had a good time staying with us. We look forward to sseing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

10/10 Excelente

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect hotel near town
Was not far from patong Phuket town, lovely hotel restaurant and room , highly recommended x thanks
Se hospedó 3 noches en diciembre de 2018
Respuesta de Fai, el 15 feb. 2019
Dear Anita, Thank you for your review. We glad to hear that you had a good time staying with us. We look forward to seeing you agin on your next trip to phuket. Best Regards, Naina Resort & Spa Team

6/10 Aceptable

MR WAYNE

Le gustó: Servicio y personal
Se hospedó 4 noches en noviembre de 2018

4/10 Malo

Cliente verificado

Se hospedó 4 noches en noviembre de 2018
Respuesta de Fai, el 28 nov. 2018
Dear Guest, Thank you for your review. And we are sorry for any inconveniences caused while you were with us. However, it would be great if you could advise us what we can do to improve our services. We hope you will give us another chance on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

8/10 Bueno

cool, hong kong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
距離芭東海灘約行20分鐘,因我揀了豪華標準客房,地方算大,舒適,只是房間燈光不足,白天太陽可曬到房間,
Se hospedó 7 noches en octubre de 2017
Respuesta de Fai, el 28 nov. 2018
Dear Guest, Thank you for your review. We glad to hear that you had a good time staying with us. We look forward to seeing you again. Best Regards, Naina Resort & Spa Team

10/10 Excelente

Johnny, Marsilua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Très bien accueillants souriants efficace Petit bémol le personnel du bar qui ferme tôt
Se hospedó 14 noches en noviembre de 2018
Respuesta de Fai, el 28 nov. 2018
Dear Johnny, Thank you for your review. We glad to hear that you had a good time staying with us. We look foward to seeing you again on your next trip to Phuket. Best Regards, Naina Resort & Spa Team

8/10 Bueno

Michelle, Australia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Staff didnt speak much english. Tried to charge for glass which room service took out and didnt bring back saying we broke it. Charged me for a towel as some hair dye from my hair had got on it. (Washable) happens at home. I dont buy new towels each time i dye my hair.
Se hospedó 5 noches en noviembre de 2018
Respuesta de Fai, el 21 nov. 2018
Dear Michelle, Thank you for your review. We sorry for any inconveniences caused upon your arrival. We will take this seriously and make sure there will be improvment on it and will not happen again in the future. Best regards, Naina Resort & Spa Team