- Le gustó: Limpieza, condiciones del establecimiento, comodidad de las habitaciones
- No le gustó: Servicio y personal
Wonderful hotel not so wonderful staff
We loved the hotel, the pool and even the room service. However the experience we had with the staff was less than ok for the price. We asked a reservation be made on our behalf at their restaurant and they failed to do so, they called repeatedly on the phone to our room by mistake waking us up very early in the morning and they also didn't let us know when there was something they didn't have in room service, they simply didn't bring it! The hotel is beautiful and the food at the restaurants is better than expected however the service is close to ruining the experience.