Interior

Opiniones de Sheraton Bucks County Langhorne

3.5 out of 5
Sheraton Bucks County Langhorne
400 Oxford Valley Rd, Langhorne, PA

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 525 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 223 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 111 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 67 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 75 de 1001 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Alvaro

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
They didn't respect my reservation. They said sorry and good bye. They sent us to other different site , but it was far, and in other direction to New York. Only with one bed. Definitly we didn't have other option that accept that. We want our money back.
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Hectsi

**
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

MATHIAS

Se hospedó 1 noche en mayo de 2023
Respuesta de FOM, el 26 jun. 2023
Thank you for your feedback!

10/10 Excelente

Jose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo me gusto de la propiedad
Se hospedó 1 noche en septiembre de 2022
Respuesta de FOM , el 12 sept. 2022
Thank you for staying with us and sharing your feedback!

2/10 Terrible

Nairobi

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
Es un edificio muy viejo la piscina sucia y lo peor es el servicio al cliente en recepción ellos tienen una actitud muy fea con los clientes
Se hospedó 1 noche en julio de 2022
Respuesta de Peter, el 1 ago. 2022
Mis disculpas. Ojala tu estancia fuera mejor.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tratan súper bien las personas todo muy limpio
Se hospedó 1 noche en agosto de 2021
Respuesta de FOM, el 13 sept. 2021
Thank you for the 5!

2/10 Terrible

Shadira

Se hospedó 1 noche en agosto de 2021

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2021
Respuesta de FOM, el 8 jun. 2021
Thank you for your feedback.

10/10 Excelente

Raquel, 20 Birch st central Islip NY

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Me gusto mucho excelente servicio se los recomiendo
Se hospedó 2 noches en agosto de 2020
Respuesta de Front Desk, el 2 sept. 2020
Gracias por su generosa resena. Esperamos que te quedes con nosotras de nuevo.

6/10 Aceptable

jeff, stickney

Le gustó: Limpieza
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Vanessa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The young lady at the desk was very professional. I don’t remember her name but she had dreads
Se hospedó 1 noche en abril de 2024
Respuesta de FOM, el 30 abr. 2024
Thank you for sharing your feedback! The agent was Jamie who assisted you. We look forward to seeing you again soon.

10/10 Excelente

kantharaja

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Need Drinking water fountain and laundry Rest of the service is great
Se hospedó 1 noche en abril de 2024
Respuesta de FOM, el 30 abr. 2024
Thank you for sharing your feedback with us, and we appreciate your business.

10/10 Excelente

Mary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great, except I was not able to work air conditioning to come when needed.
Se hospedó 2 noches en abril de 2024
Respuesta de FOM, el 16 abr. 2024
Thank you for sharing your experience. I do apologize for the inconvenience with your air conditioner.

10/10 Excelente

Cephane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de FOM, el 16 abr. 2024
Thank you for staying with us and sharing your feedback!

10/10 Excelente

Maureen

Na
Se hospedó 1 noche en abril de 2024
Respuesta de FOM, el 9 abr. 2024
Thank you for your business and feedback.

10/10 Excelente

d

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff was very helpful!
Se hospedó 3 noches en febrero de 2024
Respuesta de FOM, el 7 abr. 2024
Thank you for sharing your feedback!

4/10 Malo

Keisha

No le gustó: Limpieza
Lock was broken on door
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM, el 27 mar. 2024
Thank you for sharing your feedback! My apologies for the inconvenience with the lock on the door. Our engineering team has repaired the lock. Thank you for staying with us.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM, el 19 mar. 2024
Thank you for your business!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything went smooth and room was very clean
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM, el 13 mar. 2024
Thank you for staying with us and sharing your experience.

10/10 Excelente

Maureen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was so nice
Se hospedó 1 noche en marzo de 2024
Respuesta de FOM, el 8 mar. 2024
Thank you for sharing your thoughts and staying with us!

10/10 Excelente

Jimmy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de FOM, el 27 feb. 2024
Thank you for your feedback and business!

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de FOM, el 18 feb. 2024
Thank you for staying with us!

10/10 Excelente

Amber

Le gustó: Servicio y personal y condiciones de la propiedad
great stay!
Se hospedó 1 noche en enero de 2024
Respuesta de FOM, el 18 feb. 2024
Thank you for sharing your experience.

10/10 Excelente

Autumn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved this hotel! The staff are so friendly and accommodating. We would definitely stay here again.
Respuesta de FOM, el 18 feb. 2024
Thank you for staying with us and sharing your experience. We look forward to seeing you again!

2/10 Terrible

Qarizma

Viaje en pareja, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They charged my CC 3 times for reason and they are telling me i stayed 2 nights when i only stayed for one i told them to check the cameras me checking out they said they got no cameras in the property
Se hospedó 1 noche en enero de 2024
Respuesta de FOM, el 18 feb. 2024
Thank you for sharing your concerns. We reviewed your concerns and confirmed that you did occupy our facility. My apologies for the misunderstanding.

10/10 Excelente

Andrea

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent staff
Se hospedó 1 noche en enero de 2024
Respuesta de FOM, el 18 feb. 2024
Thank you for staying with us and sharing your feedback!!

10/10 Excelente

LJ

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Sometimes you get more than what you’re paying for
We had a very interesting scenario with my mother back over Thanksgiving while she was staying at the hotel visiting family. The staff, especially Jamie and Charles took amazing care of her well-being. When I ended up moving my mother into care less than two months later, I realize I could stay at the same hotel. Her care facility is right up the street. It’s rare for me to find people that are so caring and go above and beyond but I found that with Jamie and Charles. I will continue to stay here just because I love the staff in the location. Please, they helped very much with my mother’s crisis over Thanksgiving, and that goes a long way. Five stars!
Se hospedó 3 noches en enero de 2024
Respuesta de FOM, el 1 feb. 2024
Thank you so much for sharing your story with us, and allowing our team to provide you and your family with the exceptional service that we pride ourselves in daily.

8/10 Bueno

Mayleni

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for your business!

10/10 Excelente

Tamika

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for staying with us!

8/10 Bueno

Wendy

Se hospedó 2 noches en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for providing us with your feedback!

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front Desk reception was very kind and welcoming.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you so much for staying with us and sharing your thoughts!

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very professional staff, comfortable beds but no top sheet. The staff in the dining room were especially friendly and enthusiastic to serve (Fran, Denise and Yoshi. We reported a domestic issue with our connecting room and they took our concerns seriously (they even gave us vouchers for a free breakfast buffet). Annoying club music played throughout the whole time even though it was Christmas Time. I also wish the fireplace stayed on rather intermittently but enjoyed the seating area by it nonetheless. The hotel needs some TLC too. Overall we were satisfied.
Se hospedó 2 noches en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for sharing your concerns with us! I'm glad that our team was able to make your stay with us as pleasurable as possible. We are undergoing a renovation at the end of this year, and we hope you come back to enjoy our new product.

10/10 Excelente

Jose

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for the feedback!

8/10 Bueno

Mollie

Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for your business!

2/10 Terrible

Michaela

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The woman who checked me in was rude, unattentive, and didnt seem like she could be bothered. Had to ask me three times if I needed 1 key. I wasn't there much because I was in town because my mom way dying. Checked in around 7, left not long after. Came back and couldn't sleep from about 4am till 9am. The door in my room, 208, had holes all over the inside of it, had to be forced shut. It was also coming apart. I took a shower and the mirror looked like the football team just burshed their teeth, and the walkin shower drained into the rest of the bathroom which almost caused me to fall. I decided to end my stay. No one was at the desk to check out, I left my key and left. Not enjoying any part of my stay not only for the person reasons, but because the room felt unsafe and unkept. Would never recommend this location.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for sharing your experience with us. Your concerns have been shared with the leadership team, and we have resolved some of your concerns. We will be undergoing renovation the end of this year, and with that change I hope that you would give us another opportunity in the future!

10/10 Excelente

Kenneth

Se hospedó 2 noches en diciembre de 2023
Respuesta de FOM, el 1 feb. 2024
Thank you for staying with us!

4/10 Malo

Brandon

Viaje de negocios
No le gustó: Limpieza y servicios
Friendly bar staff, tina was great. I could see through the frame of my door, so noisy. $20 continental breakfast is a joke. I maybe had an equivelant to a $7 breakfast at a diner. Which wouldbe been fresh made to order.
Se hospedó 4 noches en diciembre de 2023
Respuesta de FOM, el 31 ene. 2024
Thank you for sharing your feedback. We offer a full hot buffet for 18, and fresh items to order from our menu.

10/10 Excelente

Kelly

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Check-in was very easy and the person who checked us in was super helpful. The room was standard but the queen beds seemed to be smaller than usual.
Se hospedó 1 noche en diciembre de 2023
Respuesta de FOM, el 31 ene. 2024
Thank you so much for your feedback and business! I'm glad that your stay was enjoyable.

10/10 Excelente

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and professional. Room very clean and comfortable
Se hospedó 4 noches en noviembre de 2023
Respuesta de FOM, el 3 dic. 2023
Thank you for your feedback!

4/10 Malo

Lisa

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
TV didn't work, mini fridge didn't work - when I asked front desk to fix they could only move me to another room. Mini fridge in that room didn't work either. So had no way to keep drinks cold. Hot tub/spa was closed. Pool was not lit well in the evening. Lots of things broken or in disrepair. When I asked for an adjustment to my bill for these inconveniences I was told they could not do that. I would not stay here again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de FOM, el 3 dic. 2023
Thank you for sharing your thoughts with us. My apologies for the unpleasant experience you encountered during your stay with us. Your concerns have been shared with our department manager, so that we can rectify the situation.

6/10 Aceptable

John

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Curtains in our room were torn. Television operation was terrible. Weak signal and no channel guide, so viewing was virtually impossible.
Se hospedó 2 noches en noviembre de 2023
Respuesta de FOM, el 3 dic. 2023
Thank you for sharing your experience with us. My apologies for the unpleasant experience.

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Greeted by staff with a friendly smile and professional attention.
Se hospedó 1 noche en noviembre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for your business and positive feedback.

2/10 Terrible

RANA

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stayed there for 4 nights for a business trip that my work had booked for me, and this hotel was a shame to be part of the Sheraton family! It was beyond disturbing to check in and only find out your keys on the 15th floor after a long travel day, do not work. Then when I went back down they gave me a master key which made me feel uncomfortable that they can give any guest a master key to access all rooms instead of walking their lazy self to open the door for me. Once I got into my room, I discovered the charger and only plug didn’t work. The bathroom sick doesn’t drain and to top it all off, while having my dinner a nasty roach was crowding on my desk and all over my belongings!!!! This hotel is infested in bugs as some of my trip partners experienced the same thing . But when I reported it to management, all they can do is move me to another room like I was going to feel any better sleeping then! I asked to speak to the manager and they took my information claiming she was off sick. They then promised that she would call me as they took my information, yet NO ONE CALLED!!! The PA public health department really needs to go really check this location out as it’s hard to believe that these kind of things are happen in a 3.5 star hotel! This was worse than a motel experience. I couldn’t sleep all night as I continued to check the walls, counter and under my blanket for bugs!! Never again will I stay at a Sheraton hotel again!
Se hospedó 4 noches en noviembre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for sharing your experience. My sincere apologies for the unpleasant experience you encountered during your stay with us.

2/10 Terrible

Vasyl

Se hospedó 2 noches en noviembre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for staying with us.

10/10 Excelente

Bobbi-Lynn

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for the perfect score!!

4/10 Malo

Jason

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Front Desk Needs Retraining!
Perhaps its the working etiquettes of the front desk staff rushing you through the check-in process or not responding to your calls when calling the front desk during your stay so they may return to their personal cell phones. No warm professionalism, just attitude returned back when interacting. I had to change my first room 416 due to its very dirty chalky viewable exterior windows and later during the stay being ignored my late night calls to kindly ask security or front desk to inform them about very noisy ignorant inconsiderate loud guests from partying on the same floor that I was on. No answer when calling multiple times. Had to go down myself to the front desk frustrated after midnight to find once again another front desk staff member sitting there playing with his personal cell phone. Problem did get corrected but learned the same partying guests were chased from the front lobby to go to their rooms. That is just great! Thank you for the well-trained front desk staff at this hotel! And, this is a Sheraton? You would think differently from this experience!
Se hospedó 3 noches en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for sharing your experience with us. Your concerns have been addressed with the department manager, and this was made a teachable moment for staff.

10/10 Excelente

robert

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good
business travel super clean perfect bar perfect bar HOURS just stay here folks not red roof
Se hospedó 1 noche en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for the perfect score and gracious feedback.

10/10 Excelente

Donna

Le gustó: Servicios
The he front desk as very kind and helpful.
Se hospedó 1 noche en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you for acknowledging our customer service.

10/10 Excelente

Mia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was well accommodating for our needs.The beds were soft and wonderful and the pillows like sleeping on clouds on the real and the breakfast buffet well worth the $18 person.
Se hospedó 2 noches en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
We appreciate your business and detailed feedback!

8/10 Bueno

Allane Isabelle

Le gustó: Limpieza y servicio y personal
It’s better hotel than the hotels in the area
Se hospedó 1 noche en octubre de 2023
Respuesta de FOM, el 26 nov. 2023
Thank you so much for sharing your thoughts.