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Opiniones de AC Hotel by Marriott Phoenix Biltmore

3.5 out of 5
AC Hotel by Marriott Phoenix Biltmore
2811 East Camelback Road, Phoenix, AZ

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 391 de 498 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 82 de 498 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 11 de 498 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 498 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 498 opiniones" "

9.8/10

Limpieza

9.6/10

Servicio y personal

9.4/10

Servicios

9.8/10

Condiciones de la propiedad

9.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Adriana Teresita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Un hotel muy bonito y la atención excelente
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service, el 30 sept. 2023
¡Gracias, Adriana! Es excepcional que su estancia en el AC Hotel by Marriott Phoenix Biltmore haya sido fantástica. ¡Estamos ansiosos por tu próxima visita!

10/10 Excelente

Veronica

Viaje en grupo
Le gustó: Condiciones de la propiedad
Muy limpio
Se hospedó 2 noches en septiembre de 2021
Respuesta de Imelton, el 14 sept. 2021
Querida Veronica, Gracias por brindar sus comentarios honestos. Estamos muy contentos de que se haya quedado con nosotros y esperamos poder servirle de nuevo en el futuro. Gracias,

10/10 Excelente

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2021
Respuesta de Imelton, el 4 ago. 2021
Dear Jorge, Thank you for providing your honest feedback about your most recent stay. ¡Salud!

10/10 Excelente

Marthy E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente estancia. Limpio y buen servicio. Definitivamente volvería.
Se hospedó 2 noches en agosto de 2019

2/10 Terrible

Shelly, Puyallup

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Tina, RAPID CITY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great property.
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Robert, Carlsbad

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Customer Service, el 15 abr. 2024
Robert, we're thrilled to learn you had a positive experience at AC Hotel by Marriott Phoenix Biltmore. It's always lovely to see satisfied guests and we hope to welcome you back again soon. Thank you for choosing us.

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to stay… I will return
Se hospedó 3 noches en marzo de 2024
Respuesta de Customer Service, el 2 abr. 2024
Thanks for the outstanding rating, Anthony!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excelente

Jarrod

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Customer Service, el 1 abr. 2024
Jarrod, we're delighted that your stay at AC Hotel by Marriott Phoenix Biltmore was outstanding. It's a joy to know you had a seamless experience. We appreciate your stellar rating on Expedia and hope to have the pleasure of hosting you again on your next trip to Phoenix.

8/10 Bueno

Darlene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Customer Service, el 21 feb. 2024
Darlene, thank you for choosing to stay at AC Hotel by Marriott Phoenix Biltmore. It's wonderful to know you had a satisfactory experience with us. We truly appreciate your rating and look forward to welcoming you back in the future for an even more enhanced stay.

10/10 Excelente

Ramiro

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 13 ene. 2024
Ramiro, it's wonderful to hear you had a fantastic stay at AC Hotel by Marriott Phoenix Biltmore. Thanks for choosing us! See you again soon!

10/10 Excelente

Jim

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 1 ene. 2024
Thank you for the fantastic rating, Jim!It's outstanding you had such a wonderful experience at AC Hotel by Marriott Phoenix Biltmore. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Bueno

Sarah

Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 17 ene. 2024
Sarah, thank you for the positive rating you've given AC Hotel by Marriott Phoenix Biltmore. We're pleased to have served you well and hope to have the chance to welcome you back soon.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 29 dic. 2023
Thank you for the 5/5 rating, Steven!It's excellent you enjoyed your time at AC Hotel by Marriott Phoenix Biltmore so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excelente

Pamela

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The lobby area and outdoor space ia so inviting … a lovely property for a visit to Phoenix
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 28 dic. 2023
Thank you for the excellent rating, Pamela!It's fantastic to hear you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our inviting atmopshere and beautiful property is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Customer Service, el 27 dic. 2023
Thanks for the perfect rating, Ryan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at AC Hotel by Marriott Phoenix Biltmore.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 19 dic. 2023
We appreciate your lovely rating!The satisfaction of our guests is important to us so we can't wait to see you back again at AC Hotel by Marriott Phoenix Biltmore soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Bueno

Ashley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Customer Service, el 18 dic. 2023
Thank you for the great rating, Ashley!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel by Marriott Phoenix Biltmore. We'd like to share an even better experience with you soon.

8/10 Bueno

Maureen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the lavender & the lobby was nice. Our room had a view of the mountain but there was a lot of street noise. There were never any cookies to go with coffee though the sign was there. Halls could use refreshing.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Customer Service, el 29 nov. 2023
Maureen, it's pleasing to hear you relished the calming lavender and enjoyed the aesthetic appeal of the AC Hotel by Marriott Phoenix Biltmore's lobby, as well as the magnificent mountain views from your room. We appreciate your feedback about the exterior sounds. As for our baked goods offerings, we regret they were not available during your stay. We also note your comments about the hallways and we're in the process of addressing these areas for improvements. We're eager to have you with us again in the future for an enhanced stay.

8/10 Bueno

KAROLINA

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 14 dic. 2023
Thank you for the 4-star rating, Karolina!We are delighted to see that you had a wonderful time at AC Hotel by Marriott Phoenix Biltmore. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excelente

Bradley, Woodinville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pro: Love the noon check out time. Con: There was a conference at the hotel and I had to park in a nearby garage.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Customer Service, el 16 nov. 2023
Thank you for the lovely rating, Bradley!We're happy you had a pleasant stay with us and appreciated our check-out policy. It's unfortunate you had such challenges with our parking options. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!

8/10 Bueno

Sylvia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Customer Service, el 6 nov. 2023
Sylvia, thank you for your rating. At AC Hotel by Marriott Phoenix Biltmore, we're glad to know that your experience was in line with our aim to offer top-notch service. We appreciate your feedback and would be delighted to welcome you back on your next trip to Phoenix.

10/10 Excelente

jacquelyn

Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 7 nov. 2023
Jacquelyn, thank you for your outstanding rating. We're thrilled you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore. We eagerly look forward to your next visit for another exceptional experience.

8/10 Bueno

Cenexel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great modern hotel. Very clean and great staff
Se hospedó 1 noche en noviembre de 2023
Respuesta de Customer Service, el 3 nov. 2023
Cenexel, thank you for sharing your feedback. The AC Hotel by Marriott Phoenix Biltmore is indeed proud of maintaining modern interiors and top-notch cleanliness. We're thrilled to learn that our team members met your expectations with their outstanding service. We hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Cliente verificado

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hairy pillows
The pillows on the bed were covered in makeup and hair. When I requested new pillows I found them on the hallway floor outside of the hotel room door.
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 2 nov. 2023
We appreciate the feedback.We're deeply disappointed you had such challenges during your time with us. We regret the concerns regarding your pillows. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 30 oct. 2023
Barbara, we're thrilled that you chose to stay at AC Hotel by Marriott Phoenix Biltmore. It's such a joy to see that your experience was positive. We eagerly look forward to your next visit.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Customer Service, el 24 oct. 2023
David, it's great to hear that you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore. We appreciate your high rating and look forward to serving you again in the future.

10/10 Excelente

Arch

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 23 oct. 2023
Thank you for the lovely review, Arch.We're delighted you had a pleasant stay at AC Hotel by Marriott Phoenix Biltmore! We strive for excellence so we look forward to hosting you again soon for another amazing experience!

10/10 Excelente

William

Se hospedó 1 noche en octubre de 2023
Respuesta de Customer Service, el 16 oct. 2023
Thank you for taking the time to leave this wonderful rating, William! We hope to see you again soon at AC Hotel by Marriott Phoenix Biltmore so we can share yet another amazing experience!

10/10 Excelente

Jeff

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice stay
Great stay, room was nice and clean. Good location, help was friendly.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Customer Service, el 29 sept. 2023
Jeff, it's fantastic to hear that you had such an enjoyable experience at AC Hotel by Marriott Phoenix Biltmore. We're glad that the cleanliness of your room and our ideal location contributed to a splendid stay. It's equally pleasing to know that our team members left a positive impression. We look forward to seeing you on your next visit!

10/10 Excelente

Raul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hegevve
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 24 sept. 2023
Thanks for the perfect rating, Raul!We're pleased to hear that you have fully enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Excelente

Barbara

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 10 oct. 2023
Thank you for this excellent rating, Barbara!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at AC Hotel by Marriott Phoenix Biltmore! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excelente

Nigel

Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 18 sept. 2023
Thank you for sharing your perfect rating with us, Nigel!It's wonderful to see how much you appreciated your time at AC Hotel by Marriott Phoenix Biltmore! We want everyone to feel right at home at AC Hotel by Marriott Phoenix Biltmore. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excelente

Jermaine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de Customer Service, el 18 sept. 2023
Jermaine, it's splendid to hear you had a pleasant stay at AC Hotel by Marriott Phoenix Biltmore. It's always our goal to provide a comfortable and enjoyable visit for our guests. We can't wait to welcome you back in the future.

10/10 Excelente

Bethany

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
You can walk to a bunch of different resturants in the area.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Customer Service, el 3 sept. 2023
Thanks for the fantastic rating, Bethany!It's outstanding we could exceed your expectations during your stay at AC Hotel by Marriott Phoenix Biltmore. We're all looking forward to your next stay with us.

10/10 Excelente

Katia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ive stayed at this hotel twice now and I will continue to book at AC. The service, food and overall experience was great! The rooms are comfortable, clean and very nice.
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 31 ago. 2023
Thanks for the excellent review, Katia!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly service and comfortable rooms as well as our cleanliness. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Excelente

Agustin

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 30 ago. 2023
Thank you for the amazing rating, Agustin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at AC Hotel by Marriott Phoenix Biltmore soon!Thanks again for leaving your feedback!

10/10 Excelente

Lela

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 28 ago. 2023
Thank you for the perfect rating, Lela!We are very pleased to hear that you had a wonderful stay at AC Hotel by Marriott Phoenix Biltmore. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excelente

Carlos

Se hospedó 2 noches en agosto de 2023
Respuesta de Customer Service, el 9 sept. 2023
Carlos, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at AC Hotel by Marriott Phoenix Biltmore!

10/10 Excelente

William

Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 6 sept. 2023
Thank you for the 5 out of 5 rating, William!We're thrilled to see how much you enjoyed staying at AC Hotel by Marriott Phoenix Biltmore. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excelente

francisco

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hidden Gem
Check in was quick and easy . Friendly staff . Perfectly clean hotel and it’s located walking distance from restaurants , bars and a theater .
Se hospedó 1 noche en agosto de 2023
Respuesta de Customer Service, el 7 ago. 2023
Thanks for the fantastic review, Francisco!It's excellent you had such an amazing stay at AC Hotel by Marriott Phoenix Biltmore! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

8/10 Bueno

Valarie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 3 ago. 2023
Thanks for the great rating, Valarie!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting AC Hotel by Marriott Phoenix Biltmore soon, we'd love to have you back!

10/10 Excelente

Tabot

Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 21 ago. 2023
Thanks for the perfect rating, Tabot! We can't wait to see you again soon for another amazing experience at AC Hotel by Marriott Phoenix Biltmore. Have a great day!

10/10 Excelente

May

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and modern. For a business traveler, it was perfect since it's close to the airport. Had a good gym. It was a pleasant stay.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 31 jul. 2023
Thanks for the great review, May!It's wonderful you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore so much! We strive for excellence so we're thrilled you appreciated not only our clean and modern rooms, but also our prime location and lovely fitness center! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience!

10/10 Excelente

Maria Judith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were very kind and made sure our needs were met. Checking in and parking was a breeze. The room itself was perfect. Very clean and well kept. Highly recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 31 jul. 2023
Thanks for the excellent review, Maria!We're delighted your time at AC Hotel by Marriott Phoenix Biltmore was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly staff and ample parking as well as our clean rooms. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Excelente

Sarah, Wilmington

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
New and clean
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service, el 30 jul. 2023
Thanks for sharing this perfect rating, Sarah!We're thrilled to hear you enjoyed your stay at AC Hotel by Marriott Phoenix Biltmore! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excelente

Gitzel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved absolutely everything about this hotel! 10/10 would recommend staying there!
Se hospedó 2 noches en julio de 2023
Respuesta de Customer Service, el 25 jul. 2023
Thank you for the great rating, Gitzel!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at AC Hotel by Marriott Phoenix Biltmore! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excelente

Katia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 18 jul. 2023
Thank you for the excellent rating, Katia!Our goal is to go above and beyond to ensure our guests have a memorable experience at AC Hotel by Marriott Phoenix Biltmore! We look forward to hosting you again soon.

10/10 Excelente

Dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Customer Service, el 5 jul. 2023
Thanks for the amazing rating, Dennis!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at AC Hotel by Marriott Phoenix Biltmore!

10/10 Excelente

Cynthia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en junio de 2023
Respuesta de Customer Service, el 28 jun. 2023
Thank you for the fantastic rating, Cynthia!We strive to make all of our guests feel welcome and relaxed during their time at AC Hotel by Marriott Phoenix Biltmore! We can't wait to see you again soon.