Esther, gracias por su gran crítica. Apreciamos sus amables palabras y nos alegramos de que haya disfrutado de su estancia en nuestro hotel. ¡Esperamos verte pronto!

Dayana, thank you for taking the time to leave us with a review regarding your recent stay at our property. I am delighted to know that you enjoyed your time with us! If there is anything that could have gone better, I would love to know. We hope to see you again soon!

Alex, thank you for taking the time to leave us with a positive review regarding your recent stay with us. I am glad to know that you enjoyed your time here with us. If there is anything that we could have done to make your stay more comfortable or enjoyable, feel free to reach out. We value your feedback as a guest!Hopefully we will have the opportunity to welcome you back to our hotel in the future. We'll keep an eye out for you!

Coral,Thank you for taking the time to leave us a review. I couldn't agree with you more. We do hope that you will not hold that against us. We would love to have you back.

Carlos,I am just going to say thank you!!! (I don't speak or read Spanish.)

Omar,I am sorry that your stay wasn't what you expected. I hope we can do better next time.

Greetings Cesar, thank you for taking the time to rate your recent stay with us. We sincerely appreciate the positive feedback and hope to welcome you back on your future travels to Downtown Phoenix.

Greetings Karen, thank you for taking the time to rate your recent stay with us. We sincerely appreciate the positive feedback and hope to welcome you back soon!

Estimado huésped, gracias por los comentarios positivos con respecto al servicio que recibió, así como por disfrutar de las impresionantes vistas. Sin duda, esperamos volver a darle la bienvenida en sus futuros viajes al centro de Phoenix.

Dear Valued Guest, thank you for taking the time to rate your recent stay with us. We sincerely appreciate it & hope to welcome you back on your next visit to Downtown Phoenix.

Jessica, thank you for taking the time to leave us with such a positive review! We appreciate your business and are so glad to know that you had such an exceptional stay. We hope to see you again the next time you're in downtown Phoenix!

Carlos, thank you for taking the time to leave us with a 5 star review! We appreciate your business and are content to know that you had a great experience. We hope to see you again in the future!

Carlos, thank you for taking the time to leave us with such a great review! We appreciate your kind words. We hope to see you again!

Logan, thank you for the great review! I am glad to know that you enjoyed your check-in experience and the comfort of your room. We hope to see you again in the future!

Alexandra, thank you for taking the time to leave us with a great review regarding your recent stay at our property, and thank you for your compliments to our staff and our Rooftop bar! We are glad to know that you enjoyed your time with us. We hope to see you again in the future!

Bruce, thank you for leaving us with this lovely and detailed review! We are delighted to know that you enjoyed your time with us. I hope that you had the experience of shopping at the local boutiques that surround the area. We look forward to seeing you in the future!

Morgan, thank you for taking the time to leave us with a review regarding your recent stay. I want to apologize on behalf of the hotel for the poor service that you received. That is definitely not the type of experience that we wish to provide for our guests. While the parking management company does operate outside of the hotel, our team should find a way to be a liaison. Once again, we apologize and hope that you were still able to enjoy your time in Phoenix.

Kelly, thank you for taking the time to leave us with such a glowing review! I am glad that you had an enjoyable experience here with us. I will make sure that your comment about complimentary water is heard, as it would be a nice hospitable touch for our guests. We hope to see you again in the future!

Deborah, thank you for taking the time to leave us with such a nice review! We appreciate your business and are glad to know that you had an exceptional stay. We hope to see you again soon!

Jeff, thank you for taking the time to leave us with a good review regarding your recent stay. I am glad to know that you had a pleasant experience at our hotel. If there is anything that could have gone better, we would be happy to know! We hope to see you again in the future.

Michael, thank you for taking the time to leave us with an outstanding review! I am delighted to know that you had a great experience at our hotel. We hope that you will choose us again the next time you visit downtown Phoenix!

Hello Lisa,thank you for your compliments in regards to the staff and room. We do have an air-freshener on each floor and we usually receive compliments about the scent. I am sorry that it bothered you. I have a friend who is also sensitive to specific scents, while I love it she can't stand it.

Shatara, thank you for taking the time to leave us with such a wonderful review! I am delighted to know that you had a seamless experience. We look forward to seeing you again in the future, cheers!

Hello Penny,Thank you so much for the outstanding scores on your survey. We are glad that you enjoyed your stay with us and looking forward to see you again.

April, thank you for leaving us with this great review! We appreciate your rating of 5/5 stars and we are glad that you enjoyed your time here with us. We hope to see you again in the future!

Samantha, thank you for leaving us with a review. The reservation that you booked was pre-paid, noncancellable and non-refundable. This is communicated to you directly at the time of booking. Please contact your booking partner in regards to the reservation insurance. I am remiss that you did not have the opportunity to stay with us.

Hello Sharolyn,Thank you so much for your kind words and the compliments to our desk and housekeeping staff. I hope you return to our location if you are coming to AZ again

Maurice, thank you for taking the time to leave us with a great review regarding your recent stay. I hope that you had a pleasant experience at our hotel. We look forward to seeing you again in the future!

Brian, thank you for taking the time to leave us with this outstanding review. We are glad to know that we met and exceeded your expectations. We hope to see you again the next time your travels bring you to downtown Phoenix!

Andrew, thank you for taking the time to leave us with a great review regarding your recent stay! We appreciate your kind words and we are delighted to know that you enjoyed your time here with us. We look forward to seeing you again in the future!

Joe and Antionette, thank you for taking the time to leave us with a review regarding your recent stay. I am glad to know that it was a generally pleasant experience! Valet parking is one option at our hotel, however guests can always self-park for free throughout our neighborhood. I hope that we'll have the opportunity to welcome you back in the future!

Maria, thank you for taking the time to leave us with a review. We appreciate your business!

Daniel, thank you for taking the time to leave us with a review. Depending on the nature of your reservation, modifications are not possible. If you booked a pre-paid, non-cancellable reservation, then the policy that is stated to you before booking includes the fact that it cannot be modified. If you would like to discuss this further we would be glad to speak with you. Thank you.

Hello Julian,The partial refund to the Expedia Credit Card was processed today. It might take 5-10 business until Expedia processes the refund.

Melissa, thank you for taking the time to leave us with a review regarding your recent stay at our property. I am glad to know that the majority of your stay went smoothly! I want to apologize for the noise on Saturday night. Being that we are in a busy area for dining in Downtown, along with multiple festivals going on, there was quite a lot more traffic in the area than normal. I hope that this did not detract from your stay. We hope to see you again in the future, thank you for your compliments!

Richard, thank you for leaving us with such a great review! We are happy to know that you had a pleasant experience at our hotel. We look forward to welcoming you back for another visit!

Elnaz, thank you for taking the time to leave us with such a great review! We appreciate your business and are delighted to know that you enjoyed your time here with us. We hope that you choose us again!

Ricardo, thank you for the great review! We appreciate your business and your kind words, and hope to see you again in the future!

Holly, thank you for taking the time to leave us with such a wonderful review! I am delighted to know that you enjoyed your stay. We will look forward to seeing you in the future!

Herid, thank you for taking the time to leave us with a review. Our front desk staff does their best to inform all of our guests where they can park without risk of a ticket. Our entire neighborhood offers free street parking. Homelessness is a serious problem nationwide, an issue that we have no control over. I am sorry that you were perturbed by our location in a busy downtown area, however I assure you that the Rooftop restaurant follows all noise ordinances as outlined by the City of Phoenix. We thank you for your business and hope for an opportunity to properly host you in the future.

Krystal, thank you for taking the time to leave us with a review regarding your recent stay. We appreciate your business and hope to see you again soon!

Valerie, thank you for taking the time to leave us with such a glowing review! I am glad to know that you enjoyed your time at our hotel. We hope to see you again soon!

Troy, thank you for taking the time to leave us with a review! We appreciate your business and are delighted to know that you enjoyed your stay.

David, thank you for taking the time to leave us with a review. I am glad to know that you enjoyed your time here at the hotel! We hope to see you again in the future!

Heng, thank you for leaving us with such a great review! I am glad to know that you enjoyed your time here with us. We hope to see you again soon!

Nancy, thank you for taking the time to leave us with a review regarding your recent stay! I understand your frustration with parking -- luckily we will be instating our valet sometime in the future to make things a bit easier for our guests. I am glad you enjoyed your time with us despite this, and we hope to see you again soon!

Jody, thank you for the great review! I am delighted to know that you had such a positive experience at our hotel. We hope to see you again soon!