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Opiniones de Hyatt Regency Phoenix

4 out of 5
Hyatt Regency Phoenix
122 N 2nd St, Phoenix, AZ

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 1048 de 1545 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 287 de 1545 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 116 de 1545 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 1545 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 50 de 1545 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ARMANDO, Ciudad Obregon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Céntrica, trato muy amable, buenas instalaciones, cerca del Chase Field y del Basquetbol. Consideren reducir el costo del estacionamiento para huéspedes.
Se hospedó 2 noches en abril de 2024
Respuesta de Melinda, el 4 abr. 2024
Dear ARMANDO,Thank you for taking the time to review our property. We are so glad to hear you found our location convenient and our staff provided friendly service. We have noted your concern regarding the cost of parking and will forward this to our management team. We hope to have the opportunity to welcome you back to Hyatt Regency Phoenix again soon!Warm regards,Melinda

10/10 Excelente

hector

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo excelente
Se hospedó 1 noche en marzo de 2024
Respuesta de Brittney C., el 19 mar. 2024
Hi hector,Thank you for your awesome 5-star review and kind comment. We hope to see you again in the future. Take care.

10/10 Excelente

judas juan

Se hospedó 1 noche en enero de 2024
Respuesta de Tieysha, el 10 feb. 2024
Hello judas juan,Thank you for your 5 out of 5 rating. We hope you had a wonderful and pleasant stay. We look forward to welcoming you to Hyatt Regency Phoenix in the future.Best Wishes,

8/10 Bueno

Briseida

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Buen hotel
Se hospedó 2 noches en diciembre de 2023
Respuesta de Rebecca, el 9 ene. 2024
Greetings Briseida,Thank you for your hotel review and for your recent stay with us. We hope to welcome you back again. Best regards, Rebecca

10/10 Excelente

Fernando

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente experiencia
Fue una entrada y salida rapida, pero aun asi pude notar los detalles en cuanto a limpieza, excelente servicio y comodidad. Pero sobre todo la ubicación fue excelente
Se hospedó 1 noche en octubre de 2023
Respuesta de Melinda, el 2 nov. 2023
Dear Fernando,Thank you for taking the time to review our property. We are so glad to hear you found our location and service excellent. We are also glad to hear you found your room clean and comfortable. We hope to welcome you back soon!Warm regards,Melinda

10/10 Excelente

Gustavo

Se hospedó 3 noches en octubre de 2023
Respuesta de Melinda, el 2 nov. 2023
Dear Gustavo,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

4/10 Malo

Claudia

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Realizan cargos de mas
En general es un lugar limpio, pero al momento de hacer check-in realizan un cargo que se supone ya esta contemplado en la reserva de la aplicación, realizamos una compra de comida en restaurante y se pago, y lo volvieron a cobrar al momento de hacer check-out.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Larissa , el 29 sept. 2023
Hello Claudia, Thank you for your review. We thank you for acknowledging the cleanliness of our property. Please allow me to apologize on behalf of our team for the incorrect charge at check out. We will use your feedback as a guide for improvement. We hope to welcome you again soon! Best Regards,

8/10 Bueno

gustavo

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Buen hotel
Muy buen hotel,pero un detalle Con mi estancia. EL estacionamiento se encuentra cruzando la calle y es de varios niveles, por lo que el hotel se supone que ofrece vallet, pero cuando llegue me Comentaron que no había ese servicio lo cual es molesto ya qué hay que estacionarse en un estacionamiento que no es exclusivo del hotel, sino que es de uso público.( EL cual tiene un costo). Y como ya comenté se encuentra cruzando la calle y tiene desniveles.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Larissa , el 29 sept. 2023
Hello Gustavo! We are delighted to hear that you enjoyed our hotel. We thank you for the parking feedback and will communicate this with our team to see what improvements we can make. We hope to welcome you again soon. Warm Regards,

10/10 Excelente

Myrla

Se hospedó 1 noche en septiembre de 2023
Respuesta de Tonya, el 26 sept. 2023
Hello Myrla,Thank you for taking the time to rate your stay. Our guest experience is important to us, and we are happy you had a great experience. We are glad our service and amenities me with satisfaction. Please allow us to welcome you back to Phoenix on your next visit.Warm regards,Tonya

10/10 Excelente

Hipolito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didnt like, the hotel dont have parking
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Nereyda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I went for a Jonas Brothers concert & everything was perfect, I really enjoyed my stay there and the staff was great.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Laura, el 20 sept. 2023
Dear Nereyda,Thank you so much for your patronage and for the 5-star rating. I am so happy to hear that you enjoyed your stay, and that our location was perfect for your needs. I hope you had a wonderful time at the concert! We hope to have the pleasure of welcoming you back soon. Best regards,

10/10 Excelente

Tanhia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has parking
Se hospedó 2 noches en septiembre de 2023
Respuesta de Melinda, el 9 dic. 2023
Dear Tanhia,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

8/10 Bueno

Marco Aurelio

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to sports main events
Se hospedó 1 noche en septiembre de 2023
Respuesta de Melinda, el 5 sept. 2023
Dear Marco,Thank you for taking the time to review our hotel. We are so glad to hear you found our location convenient to sports main events. We hope to welcome you back soon!Warm regards,

8/10 Bueno

Santiago

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
nothing to add
Se hospedó 2 noches en agosto de 2023
Respuesta de Melinda, el 2 sept. 2023
Dear Santiago,Thank you for taking the time to review our hotel. We hope to welcome you back soon!Warm regards,

10/10 Excelente

Mario alberto

Se hospedó 1 noche en agosto de 2023
Respuesta de Melinda, el 28 ago. 2023
Dear Mario,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,

10/10 Excelente

Jeronimo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vacation time
It was a great stay, all the activities we had where close, food, supermarket and bars at hand. The pool was great, had a wonderful time with my family. My boys experience going up to the 17th floor in the elevator, priceless.
Se hospedó 3 noches en julio de 2023
Respuesta de Ana, el 4 ago. 2023
Dear Jeronimo,Thank you for providing feedback. I'm delighted to hear that you and your family had a wonderful stay. I'm glad to hear your family had a good time at the 17th floor and pool. We hope to see you again at the Hyatt Regency Pheonix for another memorable stay!

6/10 Aceptable

LAURA

Viaje familiar
Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023
Respuesta de Anisa, el 20 abr. 2023
Hello Laura,Thank you for leaving our hotel a rating. We hope you enjoyed your stay. If you would like to share more, please feel to reach out to us via our social or chat channels. We hope to welcome you soon again.Best Regards,

10/10 Excelente

elvira

Se hospedó 3 noches en abril de 2023
Respuesta de Tonia, el 13 abr. 2023
elvira,We are thrilled that you had a great stay with us.We appreciate you for taking time to send in a review.We look forward to having you back again soon.

8/10 Bueno

Arturo Jimenez

Se hospedó 2 noches en marzo de 2023
Respuesta de Tonya, el 18 abr. 2023
Good Day Arturo,Thank you for taking the time to provide a rating on your stay. We are glad your stay was pleasant, and you enjoyed your visit. We are always looking for ways to improve. If you would like to share any tips or feedback, please visit us on our chat or social sites. It would be our pleasure to host you again should your travels bring you back to Phoenix.Best,Tonya

10/10 Excelente

Yuridia

Se hospedó 1 noche en febrero de 2023
Respuesta de Jon, el 27 feb. 2023
Good Day Yuridia,Thank you for taking the time to review your past stay with us at the Hyatt Regency Phoenix. It was great to see the 10 out of 10 rating. We appreciate you choosing to stay with us and hope to welcome you back in the near future.I hope you have a great day!Cheers.

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, servicios
Los cuartos son súper cómodos y espaciosos.
Respuesta de Tonya, el 8 ene. 2023
Greetings Omar,Thank you for the feedback on our guest rooms. We are so glad your room was spacious and comfortable. Please come back and stay with us again!Warm regards,Tonya

6/10 Aceptable

Rodrigo, El Paso

Viaje familiar
Le gustó: Limpieza y servicio y personal
The Room 320 was huge, but old and ugly. No amenities, just a TV and a big refrigerator, no doors in the closet, no safe. A very nice balcony with a great view, but no lock in the balcony door, just a chain.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Keri, el 15 nov. 2022
Hello Rodrigo,Thank you for your review. We're happy to hear you enjoyed the balcony and the great views! We appreciate your feedback in regards to the room and will forward this to management. We hope to welcome you back in the future.Kind Regards,Keri

10/10 Excelente

Carlos

Se hospedó 1 noche en octubre de 2022
Respuesta de Ebony , el 14 oct. 2022
Greetings Carlos, Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excelente

guillermo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
TODO ESTUBO MUY BIEN ,,,, SOLO DURE POCAS HORAS EN EL HOTEL.
Se hospedó 1 noche en agosto de 2022
Respuesta de Anisa, el 31 ago. 2022
Hello Guillermo,We are glad everything was well. We thank you for sharing your feedback and hope to welcome you again soon.Best,

6/10 Aceptable

FRANCISCO

Viaje familiar
No llegué. El vuelo no salió desde MIA. PERDÍ MI RESERVA
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Ancelia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fabuloso
Muy limpio, y agradable
Se hospedó 2 noches en julio de 2022
Respuesta de Anisa, el 30 jul. 2022
Hello Ancelia, We are glad you were able to enjoy the cleanliness of our hotel and happy it was nice. Thank you for sharing your experience with us, we hope to have the opportunity to welcome you again soon. Best,

8/10 Bueno

Angela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No Parking it’s a problem
It has a perfect location but it does not have parking and they do not explain well, I had to pay 60 dlls for parking, it was a family trip so we Paid parking for 2 cars, I paid 60 because miss understood and other car 30 for one night $90 dlls for one night parking a lot!
Se hospedó 1 noche en julio de 2022
Respuesta de Anisa, el 21 jul. 2022
Hello Angela, We are glad you enjoyed the location. We do apologize if the parking fees caused any inconvenience. We appreciate your feedback and hope to welcome you again soon. Best,

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nos encantó!
Solo nos quedamos una noche, pero el hotel está muy bonito, limpio y bien ubicado. Las camas son cómodas y laa habitaciones espaciosas.
Se hospedó 1 noche en mayo de 2021

10/10 Excelente

Joseph

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Had a great stay!!
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

PAULO S., TUCSON

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura, el 22 may. 2024
Dear Paulo S,Thank you so much for taking the time to provide your rating. We are happy to hear that you had a 5-star experience while staying with us. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excelente

Elnora

Le gustó: Limpieza y servicios
Perfect
Se hospedó 2 noches en mayo de 2024
Respuesta de Tania, el 23 may. 2024
Hello Elnora,Thank you for the 5-star rating, we are glad that you had a great stay. We hope to have the opportunity to have you as a guest with us again.Warm regards,Tania

8/10 Bueno

Helen

Viaje en pareja
Le gustó: Limpieza
Was an OK property, much more for business than leisure.
Se hospedó 1 noche en mayo de 2024
Respuesta de Angela S, el 21 may. 2024
Hello Helen, Thank you for taking the time to share your feedback. We appreciate your choice to stay with us and hope you enjoyed your visit. We sincerely hope to welcome you back for another stay in the future. Best regards, Angela

10/10 Excelente

Billy

Good
Se hospedó 2 noches en mayo de 2024
Respuesta de Janet, el 16 may. 2024
Hello Billy!Thank you for taking time to rate our Hyatt Regency Phoenix. We are delighted to know you had a good experience. We hope to have the privilege of hosting you again the next time you are in our area.Warm regards,

10/10 Excelente

Jorge

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
For it being an expensive hotel i dont like that you have to pay for parking and that you have to call room service to control the Air conditioner. Very nice hotel though
Se hospedó 1 noche en mayo de 2024
Respuesta de Tieysha, el 11 may. 2024
Hello Jorge,Thank you so much for your 5 out of 5 rating as well as your review. We are so pleased to know that you enjoyed our nice hotel. We are very sorry that our parking fee didnt meet your expectations as well as having to call room service to control the air conditioning. We hope we will have the pleasure of welcoming you back to Hyatt Regency Phoenix in the future.Best Wishes,

10/10 Excelente

Sabrina

Viaje de negocios
Le gustó: Servicios y condiciones de la propiedad
Compass restaurant
Se hospedó 4 noches en mayo de 2024
Respuesta de Janet, el 9 may. 2024
Dear Sabrina,Thank you for your rating and review on our Hyatt Regency Phoenix. We are happy to hear you liked the Compass restaurant. There are some spectacular views of the Phoenix Metropolitan area from the Compass. We hope to welcome you back again the next time you are in our downtown area.Warm regards,

10/10 Excelente

Luis

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome location, clean and very comfortable
Se hospedó 1 noche en mayo de 2024
Respuesta de Ana, el 9 may. 2024
Greetings Luis,Thank you for providing feedback. We're pleased to hear that our hotel's location was convenient for you, as well as that you enjoyed the cleanliness and felt comfortable. We hope to see you again the next time you visit Phoenix!

10/10 Excelente

Gayle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was our 40th anniversary and they gave us the best room. Wonderful place!
Se hospedó 2 noches en mayo de 2024
Respuesta de Ana, el 9 may. 2024
Dear Gayle,We appreciate your feedback. Thank you for staying with us while in Phoenix. We're pleased to hear you enjoyed your room. We look forward to providing you with another memorable experience the next time you visit!

10/10 Excelente

Erina

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Having a private balcony.
Se hospedó 1 noche en mayo de 2024
Respuesta de Betsy, el 7 may. 2024
Dear Erina,Thank you for the excellent feedback and rating. We are happy that you enjoyed your stay with us. Thank you for staying with us. We hope to welcome you back as our guest again soon! Warm Regards,

10/10 Excelente

Bernadette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice staff
Se hospedó 3 noches en abril de 2024
Respuesta de Jamison, el 8 may. 2024
Hello Bernadette, Thank you for taking the time to leave a rating review of our hotel. We are so glad that you enjoyed your stay! We hope to welcome you again at Hyatt Regency Phoenix!Best regards, Jamison

10/10 Excelente

Dan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quality
Se hospedó 1 noche en mayo de 2024
Respuesta de Laura, el 6 may. 2024
Dear Dan, Thank you so much for the 5-star rating. We love hearing that your stay with us was enjoyable. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excelente

Jerome

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to restaurants and nice area
Se hospedó 3 noches en abril de 2024
Respuesta de Ana, el 3 may. 2024
Dear Jerome,Thank you for providing your feedback. It was a pleasure to host you while you were in Phoenix. We are delighted to hear that you found our location convenient. We hope to see you again soon!

10/10 Excelente

Rachel

Se hospedó 3 noches en abril de 2024
Respuesta de Tania, el 23 may. 2024
Hello Rachel,Thank you for the 5-star rating, we are pleased to know that you enjoyed your stay with us. We look forward to welcoming you back as a guest with us in the future.Best wishes,Tania

8/10 Bueno

Michael, Kent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Laura, el 1 may. 2024
Dear Michael,Thank you so much for your patronage and for providing your rating. We truly hope you had an enjoyable stay and we hope to have the opportunity to welcome you back soon. Best regards,

10/10 Excelente

Taylor

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! We had a blast at the Diamondbacks game and had fun walking around and seeing the restaurants and stores!
Se hospedó 2 noches en marzo de 2024
Respuesta de Ana, el 30 abr. 2024
Dear Taylor,Thank you for taking the time to provide feedback. We're delighted to hear our hotel's location was convenient for you. We hope to provide you with another amazing experience the next time you visit Phoenix!

8/10 Bueno

SARA

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The staff was NOT Friendly at all
Se hospedó 2 noches en marzo de 2024
Respuesta de Angela S., el 30 abr. 2024
Hello Sara,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for failing to provide warm, welcoming, and friendly customer service. We appreciate you bringing your concern to our attention so it can be addressed and improved upon to ensure our staff provides exemplary service to our guests. We would love to welcome you back for a better stay experience. If you would like to share further details about your stay, please get in touch with us via our social or chat channels.Best regards, Angela

8/10 Bueno

Arlene

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in Downtown Phoenix. Walk to everything. Nice bar and patio area. Comfortable beds. Valet parking. Good food.
Se hospedó 1 noche en abril de 2024
Respuesta de Laura, el 29 abr. 2024
Dear Arlene,Thank you for taking the time to provide your feedback. We are happy to hear that you were comfortable during your stay with us and that our location was perfect for your needs. We hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excelente

Lizbeth

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a wonderful experience with great staff that go above and beyond to make you feel welcome.
Se hospedó 2 noches en abril de 2024
Respuesta de Jamie, el 28 abr. 2024
Dear Lizbeth,Thank you for your wonderful review and 5/5 rating for our Hyatt Regency Phoenix! It was such a pleasure to hear that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay. We hope to welcome you back as our guest on your future visits to Phoenix!Warm regards,Jamie

6/10 Aceptable

Marcedeez

Se hospedó 2 noches en abril de 2024
Respuesta de Angela S, el 28 abr. 2024
Hello Marcedeez,We appreciate your decision to stay with us and thank you for rating your experience. We hope you enjoyed your stay and look forward to welcoming you back for an even better experience in the future.Best regards,Angela

10/10 Excelente

Kelly

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A fabulous experience
Se hospedó 2 noches en abril de 2024
Respuesta de Ana, el 26 abr. 2024
Dear Kelly,We appreciate your feedback. It makes us happy to hear that you had a wonderful stay at our hotel. We hope to see you again when you next visit Phoenix!

10/10 Excelente

Brandi

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
FD Agent Kasia was so friendly and helpful without me even needing to ask. BB Market was perfectly located with comfortable seating throughout. A great place to relax and or do some work.
Se hospedó 3 noches en abril de 2024
Respuesta de Shelly, el 26 abr. 2024
Dear Brandi! Thank you for your feedback and rating. We appreciate all guest comments and feedback and thank you for taking time to share your experience with us. We are so glad that you had a great stay. Love that Kasia was so friendly and helpful Thank you. Hope that you will come and stay again! Warm Regards, Shelly