Booked a cabin for our anniversary. When we arrived after a 9 hour drive, we were extremely dissatisfied and called to see what options we had. We were told by a manager that nothing could be done until the GM came in the next afternoon. We felt very unsafe in this neighborhood but the company said it wasn’t considered an emergency. So we opted to pay more money and get another cabin. We’ve waited 24 hours for the GM to return our call. We’ve also sent an email. Seems like once they got our money we went to the bottom of the priority list. Where is the customer service???? We would never recommend this rental company to anybody. Very unfriendly, unprofessional, and terrible customer service. We are still waiting to hear back from the GM that was suppose to call back 3 days ago. Very disappointed in the whole situation. However, I want to make sure no one else gets treated like we do. There are plenty of other rental companies that can be used before you use this one. A terrible experience and very disappointing service. DO NOT USE this rental company when booking your next trip!