6/10 Aceptable
Monique, oceanside
Viaje de negocios
30 jun. 2025
Le gustó: Limpieza y condiciones de la propiedad
The communication was very poor prior to booking. I reached out several times to see if I could bring my cat with me. I contacted them several times through text, email and a phone call but no response. I needed to know if I could bring my cat and have a late checkout as I had to go to work. But since I didn’t get a response I had to leave her behind. If the number listed is incorrect on the site it shouldn’t be listed. Also the description of the apartment door was incorrect a completely different color so that was confusing on arrival. Once I was in contact with the host I did express my frustration about the poor communication and there was no apology or even an acknowledgment. They just went onto the next topic. The apartment was a comfortable stay however the neighborhood is just ok it is exactly one minute from a cemetery luckily you don’t see it from any of the rooms. My suggestion is to communicate better and if the contact information is wrong don’t post on Travelocity.
Monique
Se hospedó 2 noches en junio de 2025