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Opiniones de Fairfield Inn & Suites by Marriott Plymouth

2.5 out of 5

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 252 de 392 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 82 de 392 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 26 de 392 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 14 de 392 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 18 de 392 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

8.8/10

Servicios

9.4/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2021
Respuesta de Cassie Wilcox GM, el 16 jun. 2021
Thank you so much for taking the time to share your feedback with us!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2020

10/10 Excelente

Daniel

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Assistant General Manager, el 1 may. 2024
Thank you for the wonderful rating! We hope that you visit again soon!

2/10 Terrible

Tara

Se hospedó 1 noche en abril de 2024

10/10 Excelente

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super clean. Big rooms (family of 5). Lots of shopping/restaurants right outside the entrance. Free breakfast was delicious and hot. Fresh cookies anytime available for free at the front desk. Just a great, easy going hotel. Will stay again and wpuld recommend!
Se hospedó 2 noches en abril de 2024
Respuesta de Assistant General Manager, el 21 abr. 2024
Thank you for sharing with us about your stay. We are happy to hear that you enjoyed the location and the amenities offered. We hope that you visit again soon!

8/10 Bueno

Jayne, Plymouth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We were only there for one night and everyone from the front desk manager to the bartender was super helpful, courteous and friendly. I would recommend this hotel to others!
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 5 abr. 2024
Thank you, Jayne, for taking the time to tell us about your stay. We are happy to hear that the desk manager and our bartender. We hope that you visit Plymouth again soon!

2/10 Terrible

Alexandra

Didn't make the trip because of the weather .I want you to refund me my money
Se hospedó 1 noche en marzo de 2024
Respuesta de Assistant General Manager, el 30 mar. 2024
Please reach out to the hotel to get more information regarding your reservation status.

10/10 Excelente

Jeffrey

Se hospedó 2 noches en marzo de 2024
Respuesta de Assistant General Manager, el 5 abr. 2024
Thank you, Jeffrey, for the awesome 5/5 rating!

10/10 Excelente

Perla

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast was pretty good and is included in the price.
Respuesta de Assistant General Manager, el 3 mar. 2024
Thank you for taking the time to leave a review about your stay. We are very happy to hear that you enjoyed our breakfast options.

10/10 Excelente

Tim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 3 mar. 2024
Thank you, Tim, for the stellar 5/5 rating! We hope that you visit again soon!

10/10 Excelente

Lynne

Se hospedó 1 noche en febrero de 2024
Respuesta de Assistant General Manager, el 24 mar. 2024
Thank you, Lynne, for the stellar 5-star rating! We hope that you visit again soon!

10/10 Excelente

Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Assistant General Manager, el 14 feb. 2024
Thank you for the wonderful 5/5 rating! We hope that you stay again soon.

6/10 Aceptable

Feebs

Viaje en pareja
Le gustó: Limpieza
Washer and dryer weren’t working. I saw a sign during breakfast that non gluten products are available upon request and I asked for it and the lady completely ignored me and never came back… not alot of choices for breakfast
Se hospedó 3 noches en enero de 2024
Respuesta de Ariel , el 4 feb. 2024
Hi thanks for you feedback and sorry for the inconvenience. We hope to see you again soon

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We actually had a couple problems with the room upon checking in- but they were solved immediately. (Didn’t have a tv remote) but the front desk employee was great at the time. I loved the hotel, breakfast, and the area surrounding. Easy parking, would easily stay again. We asked to have an extra hour due to our family member passing and having a lot to sort out but she straight out said no and nothing else. Thought that was pretty rude. That was my only issue.
Se hospedó 2 noches en enero de 2024
Respuesta de Ariel , el 4 feb. 2024
Hi Dear, I am so sorry for that inconvenience and We hope to see you soon. Thank you for been with us.

10/10 Excelente

Scott

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a great property with clean rooms and a great breakfast. Room was clean but common areas/bathrooms not as clean as my last stay. No paper towels in lobby mens room for entire morning.
Respuesta de Linda, el 22 ene. 2024
Dear Scott, We are very sorry to hear about the restroom, I will check with housekeeping to see where things went wrong. I do hope you enjoyed your stay, and hope to see you again!

10/10 Excelente

Herbert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ariel, el 21 ene. 2024
Dear Hebert, Thank you for been here with us, we hope to see you again soon.

8/10 Bueno

Jean François

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 4 noches en enero de 2024
Respuesta de Jen, el 19 ene. 2024
Hello Jean,Thank you so much for the review. Hope to host you again soon!

10/10 Excelente

Lymichelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, quiet and very good breakfast. very good place to stay with your pet and family.
Se hospedó 2 noches en enero de 2024
Respuesta de Jen, el 10 ene. 2024
Hello Lymichelle,Thank you so much for the review. Hope to host you again soon!

10/10 Excelente

Donna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cousins time
The staff was great I was barley there 12 hours when an emergency at home so I needed to get home they where great about helping me get reimbursed for second night
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jen, el 8 ene. 2024
Hello Donna,Thank you so much for the positive review. Im glad to hear you had a great stay with us!

10/10 Excelente

Peter

Viaje de negocios
Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 8 ene. 2024
Hello Peter,Thank you so much for the positive review. I hope to see you again soon!

10/10 Excelente

carol

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, welcoming and helpful. The room was modern, clean and had a nice walk in shower. The complimentary breakfast was a bonus and included several choices.
Se hospedó 1 noche en enero de 2024
Respuesta de Jen, el 8 ene. 2024
Hello Carol,Thank you so much for the positive review! We hope to host you again soon!

2/10 Terrible

Keith

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ariel , el 1 ene. 2024
Sorry for any inconvenience, we will be glad to make better for the next time. Hope to see you soon.Thank you !

8/10 Bueno

Michael O

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Ariel Sousa (Front desk) , el 26 dic. 2023
Hello Michael, Thank you for the positive review, I hope you came back soon, Happy Holliday's.

10/10 Excelente

Geoffrey

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen, el 10 ene. 2024
Hello Geoffrey,Thank you so much for the review. Hope to host you again soon!

10/10 Excelente

Deirdre

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jen, el 17 dic. 2023
Hello Deirdre,Thank you so much for the positive review! Safe travels

10/10 Excelente

Kassandra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Ariel , el 4 ene. 2024
Thank you for choosing us and hoping to see you soon.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ariel , el 26 dic. 2023
Good Morning Michael Thank you for the review Happy Holidays to you and we hope to see you again soon.

6/10 Aceptable

Theresa

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
Didnt like the walks to my car, horrible! Did not like coming back to a very messy, unclean room-undone! Otherwise, lovely!
Se hospedó 4 noches en noviembre de 2023
Respuesta de Front desk, el 30 nov. 2023
Hello Theresa,Thank you for the feedback. I will notify our team to better assist our guests. Safe travels Theresa

10/10 Excelente

Mike

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Consistently good
Consistently good
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jen, el 24 nov. 2023
Hello Mike,Thank you so much for the positive feedback. Safe travels and happy holidays!

10/10 Excelente

robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jen, el 10 nov. 2023
Hello Robert,Thank you so much for the review. Hope to host you again soon!

8/10 Bueno

Leanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Jen, el 29 oct. 2023
Hello Leanne,Thank you so much for the review. Safe travels!

10/10 Excelente

Barbara

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staff member who checked me in n was so welcoming, helpful and pleasant - a gem!
Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 26 oct. 2023
Hello Barbara,Thank you so much for the positive review! Im glad to hear you had pleasant stay with us. Safe travels Barbara!

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay.
Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 26 oct. 2023
Hello Chris,Thank you so much for the positive review! Glad to hear you enjoyed your stay with us, hope to host you again soon!

10/10 Excelente

Lyle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 26 oct. 2023
Hello Lyle,Thank you so much for your review! Hope to see you again soon!

10/10 Excelente

Kristina

Se hospedó 1 noche en octubre de 2023
Respuesta de Jen, el 3 nov. 2023
Hello Kristina,Thank you so much for the positive review. Glad to hear you had a great stay!

10/10 Excelente

Patrick

Se hospedó 1 noche en septiembre de 2023
Respuesta de Mara, el 23 sept. 2023
Dear Patrick, On behalf of the entire hotel team, I want to thank you for sharing about your stay at our Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Front Desk Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Jesse

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Predictably pleasant
Se hospedó 2 noches en agosto de 2023
Respuesta de Mara, el 2 sept. 2023
Dear Jesse, On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay at our Fairfield. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Front Desk Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terrible

Gregg

No le gustó: Servicio y personal
Was treated very poorly upon checking in with my family. There were multiple other families there being treated rudely. The manager had a very bad attitude, I really wish I could leave a good review, I HATE leaving bad ones. For the price I would highly suggest another hotel in the area. We were checked in late and the manager was anything but apologetic. She seemed to be having a bad day and was more than happy to pass that along to ourselves and several other guests.
Se hospedó 1 noche en agosto de 2023
Respuesta de Mara, el 2 sept. 2023
Dear Gregg, Thank you for taking the time to let us know about your experience while staying with us. Your experience of most recent stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Front Desk and Management Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent less than satisfactory service from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excelente

allison

Se hospedó 1 noche en agosto de 2023
Respuesta de Mara, el 17 sept. 2023
Hi Allison, thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon!

10/10 Excelente

Susan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the property and I like the staff! Jackie, Mara and Donna at the Plymouth Fairfield Marriott make a big difference with their hospitality and welcoming attitude. I enjoy the FREE Breakfast too!
Se hospedó 2 noches en agosto de 2023
Respuesta de Mara, el 31 ago. 2023
Good afternoon Susan, We are pleased to hear that you were able to enjoy your overall stay including our guest services and complimentary hot breakfast buffet.

8/10 Bueno

Cheri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice property enjoyed our stay
Respuesta de Mara, el 6 ago. 2023
Hi Cheri, thank you for your positive review! We're glad to hear that you enjoyed your stay at our property. If there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back in the future!

2/10 Terrible

Anita

Se hospedó 1 noche en julio de 2023
Respuesta de Mara, el 19 ago. 2023
Good Morning Anita, Thanks for reviewing us, Anita. Your feedback is appreciated and we take it to heart. We are always looking for ways to increase customer satisfaction and will pass your comments along to management.

8/10 Bueno

Allyson

Se hospedó 1 noche en julio de 2023
Respuesta de Mara, el 8 ago. 2023
Good morning Allyson,We are pleased to hear you were able to enjoy your overall stay. Thank you for taking the time to review us.

10/10 Excelente

Marie

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quick trip to be with our daughter
We had a great time, it was close to where we needed to go and very convenient.
Se hospedó 1 noche en julio de 2023
Respuesta de Brandon Goncalves - General Manager , el 11 jul. 2023
Hello!Thank you for taking the time to leave us feedback on your most recent visit. We are pleased that you enjoyed your stay and we hope to see you again soon!

4/10 Malo

THADDEUS

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 1 noche en junio de 2023
Respuesta de Mara, el 7 jul. 2023
Good afternoon Thaddeus, thank you for taking the time to lets us know about your stay. If there's anything we could do to make your stay better for the next time please reach out and let us know. Thank you again. I hope you have a great day.

10/10 Excelente

Sarah

Se hospedó 1 noche en junio de 2023
Respuesta de Brandon Goncalves, General Manager , el 22 jul. 2023
Hello!Thank you for taking the time to provide us with feedback on your most recent visit. We hope to see you again soon!

10/10 Excelente

Geoffrey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great modern hotel
Great stay, really friendly staff. Nice clean modern room with everything you need. Free coffee and water in the lobby. Only disappointed that the fire pit was off, would have been a nice spot for a nightcap. It’s a little out of Plymouth but only $15 in an UBER so all good!
Se hospedó 1 noche en junio de 2023
Respuesta de Brandon Goncalves, General Manager , el 30 jun. 2023
Hello,Thank you for taking the time to provide us feedback on your most recent stay. We are pleased to hear that you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de Brandon Goncalves, General Manager , el 26 jun. 2023
Hello,Thank you for taking the time to provide us feedback on your most recent visit. I am pleased that you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Clayton, Andover

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Conveniently located to a lot of stores, shopping, places to eat. Great staff!
Se hospedó 1 noche en junio de 2023
Respuesta de Brandon Goncalves, General Manager , el 25 jun. 2023
Thank you for taking the time to provide us with feedback on your most recent stay. We are pleased that you enjoyed our Fairfield and we hope to see you again soon!

10/10 Excelente

Alexis

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay here. We did have a problem with our door shutting/locking but they switched rooms right away for us. We will definitely return to this hotel when we go back!
Se hospedó 3 noches en abril de 2023
Respuesta de Brandon Goncalves, General Manager, el 25 jun. 2023
Thank you so much for taking the time to review our hotel! We're so glad to hear you had a great stay! We appreciate your kind words and are sorry for the issue with your door. We are happy we were able to switch your room right away. We hope you will come back and visit us again soon!