Last time I stayed here I loved it and customer service was excellent. But this time my room (first floor, above the kitchen) was too noisy in the day and too noisy at night (I could hear noises coming from above and below), so that may be an issue for those who want to sleep. Breakfast was definitely not as good as last time. Although I appreciate the non-milk options, which were plenty, given how wonderful breakfast was in other hotels I stayed this year, breakfast here lacked "love" and care. Things were not refilled immediately, so I had to ask for items more than once. Choices were very limited but definitely enough for a local. Service was good enough but not with the "love" I felt last time. I felt just like a nuisance number, rather than a welcome guest. The hotel was filled with contract workers, which happens often in Pombal hotels, so the whole atmosphere was very loud and very busy. I saw no tourists, only contract workers (maybe builders, or something similar). So in my opinion tourists were not treated as preciously as last time, because they are no longer the main type of guest. My room, at the back, was extremely small but enough for 1 person and definitely made nice by the lovely balcony. The rooms facing the road are larger but I chose the small one since I don't like the main road traffic, which in my opinion makes the balcony less pleasant. Beds are comfortable enough but the pillows were not, compared to other hotels. But VERY CLEAN overall.
