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Opiniones de Haven Hotel

4 out of 5
Haven Hotel
161 Banks Road, Poole, England

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 308 de 889 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 355 de 889 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 130 de 889 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 62 de 889 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 34 de 889 opiniones" "

8.6/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente
Excelente. Limpieza sobresaliente, comodidad del hotel excelente. Lo único un poco flojo el desayuno pero aceptable. En general excepcional.
Se hospedó 2 noches en diciembre de 2019

10/10 Excelente

ian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great winter getaway.

10/10 Excelente

DAVID

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A maz ing
So nice. We will definitely be coming back
What a view
Makes breakfast even better
So relaxing
An amazing break
Se hospedó 2 noches en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 30 oct. 2023
Thank you very much for your kind comments, we look forward to welcoming you back next year.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect location
What a charming hotel in a perfect location with amazing views of the Poole harbour entrance. Great food and a lovely bar with panoramic windows.
Se hospedó 1 noche en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 30 oct. 2023
Thank you for your kind comments, we look forward to welcoming you back next year.

10/10 Excelente

Julie

Se hospedó 2 noches en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 20 oct. 2023
Thank you for your feedback

8/10 Bueno

Adam

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 20 oct. 2023
Thank you for your feedback

10/10 Excelente

Janice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 11 oct. 2023
Thank you for your feedback

8/10 Bueno

June

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
We booked a deluxe room and expected a full sea view and balcony but we’re put in a side room. Breakfast was fine but choice at dinner was quite poor
Se hospedó 4 noches en octubre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 8 oct. 2023
Thank you for your feedback. I am sorry to learn of your disappointment with your room and the dinner menu. The sea view and harbour view rooms with balconies are separate categories from the double deluxe rooms which do not have sea views.

4/10 Malo

David

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal
For £250 a night go elsewhere
Felt like a scene from cocoon. The female receptionist was curt to the point of rudeness. Walls in bedroom paper thin, so neighbour disagreements and crying children kept me up. The room was just an enlarged premier inn room, no style very plain and view was over the car park.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 6 oct. 2023
Thank you for your feedback

8/10 Bueno

dawn

Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 27 sept. 2023
Thank you for your feedback

6/10 Aceptable

Ross

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
Property was good, however I specifically requested a room near a lift or on the ground floor, as my wife has difficulty in walking any distance .Was not informed that this was not possible, and was given a room furthest from the stairs/lift (Room 135) This left my wife in a lot of pain and discomfort on a daily basis. We should have been informed of this, that being the case we would have cancelled the booking.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 23 sept. 2023
Please accept my apologies for the discomfort your wife endured during her stay. You should have been informed by the booking agent and by our reservations team that our standard double rooms are at the rear of the property and so not close to the lift and also that we do not have any bedrooms on the ground floor. Where possible we would always try to upgrade anyone with specific needs but unfortunately on this occasion our high occupancy did not allow for this.

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback

8/10 Bueno

Margie

Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback

6/10 Aceptable

Carlene, Reading

Viaje en pareja
No le gustó: Condiciones de la propiedad
Property quite run down for 4star, no AC and safe in the room. One very old lift was broken on arrival. No birthday welcome
Se hospedó 1 noche en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Hi Ms Butcher,I am sorry our hotel did not live up to your expectations. Only our harbour or seaview rooms have air conditioning and safes. I apologise for the inconvenience of the lift being out of service for a short period. If the booking agency had notified us of your birthday we would have put a card and home made chocolates in your room.

10/10 Excelente

Toshiko

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel looked and felt cleaner than before. Perhaps some renovation had been done during Covid. The location is perfect for hiking, swimming, walking and relaxing. Will come again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback. We have recently finished refurnishing our public areas and refurbishing 70 of our guest bedrooms. We look foward to welcoming you back in due course.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback

6/10 Aceptable

Katja

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Wonderful location and beautiful views. the quality of the rooms/bathrooms are not a 4 star though. Staff was VERY friendly and helpful.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback

4/10 Malo

Rebecca

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Servicio y personal y condiciones de la propiedad
Property is run down. Our room was very tired and worn and more like a 2 star. It’s such a beautiful location and the lounges etc are stunning. Needs a full refurbishment. Staff on reception and breakfast very grumpy and a bit room. Pool staff good.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback. I am sorry to learn that you were disappointed with your room as we have refurbished 70 out of our 81 bedrooms in the last 3 years. In relation to the customer service you experienced please accept my apologies as we pride ourselves on providing a warm welcome and attentive service to all of our guests.

6/10 Aceptable

Lydia

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The hotel location was great, beautiful views and lovely staff. However, the food was awful so much so that I skipped the free breakfast the second day. The bed was uncomfortable and the overall experience was not worth the price tag it came with
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 1 sept. 2023
Thank you for your feedback. Please accept my apologies that the hotel did not meet your expectations.

4/10 Malo

Mark

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 1 sept. 2023
Thank you for your feedback

10/10 Excelente

Jackie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel
Second visit and not disappointed.. room was fantastic .. balcony looking over the harbour .. within minutes of arriving we were poolside .. heated pool is lovely and views across the bay are stunning … the staff are friendly and helpful
Se hospedó 3 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you very much for your feedback. We look forward to welcoming you back in due course

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you for your feedback

8/10 Bueno

Timothy

Viaje en grupo
No le gustó: Condiciones de la propiedad
The hotel is very dated. Reception is not well manned and the rooms were very tired.!! The food was very good in the evening.
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you for your feedback

8/10 Bueno

jason

Le gustó: Limpieza y servicio y personal
stay for one evening and ticked all the boxes for our needs
Se hospedó 1 noche en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you for your feedback

8/10 Bueno

Janette

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the hotel. Lots of lounge areas and never felt crowded. Beautiful location. Staff were excellent. Only thing i would improve is more choice in the restaurant for evening meal.
Se hospedó 3 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you for your feedback, we noted your comment about the dinner menu which will be relayed to the head chef. We look forward to welcoming you back in due course.

8/10 Bueno

David

Se hospedó 1 noche en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 22 ago. 2023
Thank you for your feedback

10/10 Excelente

Cher

Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 13 sept. 2023
Thank you for your feedback

4/10 Malo

Neal

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very disappointing
The building needs updating or knocking down
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 15 ago. 2023
Thank you for your feedback, I am sorry that the hotel did not meet your expectations.

10/10 Excelente

SandraAndrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 11 ago. 2023
Thank you very much for your feedback

8/10 Bueno

Tracey

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Good value for money. Amazing location. The only downside during our stay was the fact that the indoor pool was out of action. I would stay there again.
Se hospedó 2 noches en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 4 ago. 2023
Thank you for your feedback, please accept our apologies for the indoor hydropool being out of action for emergency repairs. We look forward to welcoming you back in due course

8/10 Bueno

Deborah

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were discreet but available of needed.
Se hospedó 3 noches en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 1 ago. 2023
Thank you for your feedback

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Birthday treat
Nice hotel, classic art deco style.... beautiful lounges, friendly staff throughout our stay
Se hospedó 1 noche en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback, we look forward to welcoming you back in due course

8/10 Bueno

Nigel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Both Staff and fellow guest were so polite and positive
Se hospedó 1 noche en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback. We look forward to welcoming you back in due course

10/10 Excelente

Stephen

Se hospedó 2 noches en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 4 ago. 2023
Thank you for your feedback

10/10 Excelente

S

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for feedback, we look forward to welcoming you back in due course

8/10 Bueno

Anthony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a seaview room and the view was fantastic. Hotel could do with updating.
Se hospedó 2 noches en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
We appreciate your feedback and look forward to welcoming you back in due course

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en julio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback. We look forward to welcoming you back in due course

4/10 Malo

Sue

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Dungeon Room - right on the beach!
The hotel is actually quite nice, the restaurant, food and drinks are good and the view is amazing. Just DO NOT stay in the 'dungeon room' as we nicked named it. For those booking with a 3rd party organisation, they automatically put you in the worst room, no natural light except windows that open onto the hotel air conditioning plant which roars all night. They know this is a bad 'dungeon room' and if you book direct with them they automatically offer you a free upgraded room. Very disappointing - this room should be used as a store room NOT A GUEST BEDROOM. Although the room was clean and bed comfortable - think about it - people need to have fresh air and even if it is a view of the carpark it has to be better than a brick wall and air con plant roaring all night long!!!!
Se hospedó 1 noche en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
I am very sorry to learn of your disappointment with the bedroom you were allocated. Did you perhaps mention this to the reception team who may have been able to upgrade you if there was availability ? From your description I believe you booked a budget double which overlooks the inner courtyard. A description of these rooms is on third party websites so as not to create any false expectation. We have priced these budget rooms at 160 whereas a standard double room in the summer months is 299, which we think fairly reflects the difference in room quality. Please accept my sincere apologies for the discomfort you experienced.

10/10 Excelente

Dan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback

10/10 Excelente

Charlie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing definitely going back
Rooms were lovely and tidy and comfortable very clean. Seaview room was amazing tea coffee facilities were good in the room and the reception was good when we asked for more milk. We ate at the restaurant. The food was really lovely and the bar was great atmosphere lovely and chilled
Se hospedó 2 noches en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your kind comments. We look forward to welcoming you back in due course.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Had three nights B&B Location is amazing with boats ships going past all day right by the beach and Ferry. The hotel looks a bit tired in places. The front would look a lot nicer with a few flowers in the pots. Breakfast was fine normal hotel fare. Dinner was fine although a bit pricey .Went to sister hotels for Italian and Chinese Better value. Would return to hotel due to location but would like a balcony in what was superb weather
Se hospedó 3 noches en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback. We look forward to welcoming you back in due course. Please ask for a harbour view or sea view balcony room when next reserving.

2/10 Terrible

Keith, Ashtead

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A great location but this hotel is very tired and in need of a major refurbishment. Outrageously expensive considering the shabby condition that it is in.
Se hospedó 1 noche en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback. We have an ongoing programme of refurbishment which includes having refurbished 73 of our 84 guest bedrooms in the last 4 years and refurnishing and recarpeting all of our lounges in the last 2 years.

6/10 Aceptable

Gerard

No le gustó: Comodidad de las habitaciones
Unbelievable location, but...
Amazing location. Lots of very inexperienced staff and a room like an oven.
Se hospedó 2 noches en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback. Please accept my apologies for your uncomfortable stay.

8/10 Bueno

Samantha

Se hospedó 2 noches en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your feedback

8/10 Bueno

Roger

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The buildings location. Came back from dinner out at 10.30. Went into the bar for a nightcap. BAR CLOSED. Breakfast on the Terrace.
Se hospedó 1 noche en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thnak you for your feedback. I am very sorry to learn of your disappointment at the bar being closed at 10.30pm. On quieter days it may not be constantly manned later in the evening but there is a sign on the bar indicating to ring the bell for service. We offer drinks service to our residents 24 hours a day.

10/10 Excelente

Lucy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bloody lovely
Had the best time here. Had breakfast and dinner there which was both delicious. Room was big and comfy and clean. Couldn’t ask for a better stay.
Se hospedó 1 noche en junio de 2023
Respuesta de Mark Gregory (Deputy General Manager), el 28 jul. 2023
Thank you for your kind comments. We look forward to welcoming you back in due course

2/10 Terrible

Helen

Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Quite comfortable stay helped by really nice weather. Good breakfast and lovely cream tea. 70% of the staff were friendly and helpful.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Caroline

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautifully located hotel with great terrace overlooking the sea. Room was spotless and well maintained with quality furniture.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Annie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Great location and views. Outdoor pool was lovely and warm. Breakfast could be improved.
Se hospedó 2 noches en mayo de 2023