The beach house was beautiful and well-appointed. Our family really enjoyed the arrangement of bedrooms, common space and nearness to the beach.Our only difficulty was that when we arrived, a workman and supervisor were working on the elevator, which was not working, but she said if they couldn't get it repaired for us, there would be an adjustment to our cost. The next day a repairman came back and tried again, but with no luck. We weren't able to use the elevator at all during our stay. One of the reasons we chose this particular house was that it had an elevator, as I was recovering from knee replacement surgery, as well as a couple of other family needs.We left there thinking what a wonderful time we had had with our children and grandchildren, even though I was restricted to only a couple of times up and down the steps. We expected to receive some credit on our reservation for the lack of elevator access, but were informed by our host that we did not tell her of our special needs, and that they had informed us before we got there that the elevator was not working. We are disappointed in the lack of accomodation and sensitivity to this.