This was my first visit to this hotel, and I had high expectations because my family had stayed here a couple of years ago and had an enjoyable experience. Unfortunately, my visit was not enjoyable.
1. We traveled from Canada to stay here, and on the day we arrived, there was no power. The staff were waiting for generators to arrive, which meant there were no lights, no restaurant service, and no access to the spa.
2. Two years ago, children were allowed to use the pool. My 6-year-old niece was overwhelmingly excited to swim, but now the spa is adults-only and requires a fee for access. Kids are not allowed at all, even with an adult present.
3. I paid to upgrade my room for a view of the Clyde River. However, when I got to my room, the view was of the parking lot and a corner of the golf course. They did switch my room, but it wasn't worth the upgrade.
4. There are no elevators in this hotel, so I had to carry my 50-pound suitcase up three flights of stairs.
5. The rooms are dated and extremely hot, even when it’s cold outside. I kept the window open and used a fan during the entire nine-day stay.
6. Housekeeping did not clean well. After requesting a room clean, by day four, there were rings forming in the toilet because it had not been cleaned properly. They also did not vacuum regularly, and all the floors are carpeted.
The only positive aspect of my stay was that the outdoor grounds were well kept and very nice.
Regrettably, I will not stay heled as adults-only