6/10 Aceptable
Cheryl N.
11 abr. 2026
Le gustó: Limpieza
1). We arrived late Friday night around 10pm2). We paid for the pool to be heated. We called the office asking about why it wasn’t heated. I was told they wait for the check in day and it can take up to 48 -72 hrs to warm up. I asked if some one can come today my grandkids wanted to swim. He came out saturday afternoon, put the heat on.Sunday was nice, it rained Monday then on tuesday I reached out via email asking when the pool man would be out . Wednesday he came out,I assumed serviced the pool, pool looked great. Wednesday we got in the pool no heat! I called twice and heard nothing from Prestine Property, said would call back nothing. Then on thursday morning the pool was disgusting and cold . Didn’t mind cleaning all the leaves out that were in the pool BUT there was so much black debris in the pool. I went to clean out the filter and it was clogged . I did take pictures of what I pulled out. I have never stayed at a place with such problems with the pool, such filth. My granddaughters didn’t want to swim in the water, cold and dirty . if you want pictures of what i pulled out I will be happy to show you. There is definitely a problem with the pool, the flow of water was not going out and debri coming back into the pool. Very Disappointing paid to have the pool turned on and i had to call on Saturday after finding it wasn’t turned on among other problems . I will submit for a partial refund since we only had heated water for a few days .
Cheryl N.
Se hospedó 7 noches en abril de 2026