Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 17 de 33 opiniones" "
10 - Excelente
17
Puntuación de 8, es decir, Bueno. Basada en 8 de 33 opiniones" "
8 - Bueno
8
Puntuación de 6, es decir, Aceptable. Basada en 3 de 33 opiniones" "
6 - Aceptable
3
Puntuación de 4, es decir, Malo. Basada en 3 de 33 opiniones" "
4 - Malo
3
Puntuación de 2, es decir, Terrible. Basada en 2 de 33 opiniones" "
2 - Terrible
2
8.8/10
Limpieza
8.6/10
Servicio y personal
7.8/10
Servicios
8.0/10
Condiciones de la propiedad
7.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
KAOLY
Viaje familiar
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and convenient walking distance for dining options and fuel gas. Lots of parking and nice view. Staff is courteous and rooms are spacious and clean and comfortable.
KAOLY
Se hospedó 1 noche en abril de 2024
8/10 Bueno
Nickolas, Saginaw
21 abr. 2024
Le gustó: Servicio y personal
Everything was good for what we needed. Only there to stay for a few hours then back up early.
Nickolas
Se hospedó 1 noche en abril de 2024
Respuesta de Sam, el 25 abr. 2024
Thank you Dear Guest for the Positive Review, we are glad you enjoyed your stay, we would love to see you back in near future.
8/10 Bueno
Mary
4 nov. 2023
Mary
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sam, el 27 nov. 2023
Dear Guest, Thank you for the positive review and we do appreciate your feed back
10/10 Excelente
Barbara
22 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good.
Barbara
Se hospedó 1 noche en octubre de 2023
Respuesta de Sam, el 12 nov. 2023
Dear Guest,Thank you for the Positive review, hope to see yo soon.
8/10 Bueno
Gregory
17 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gregory
Se hospedó 6 noches en septiembre de 2023
Respuesta de Sam, el 18 sept. 2023
Dear GuestWe appreciate your positive feedback and would love to see you back soon. Thank you
8/10 Bueno
Ann
Viaje familiar
15 sept. 2023
Le gustó: Limpieza y condiciones de la propiedad
Ann
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 16 sept. 2023
Hello Dear GuestThank you for the positive feed back, we do appreciate your business and hope to see you in near future.
6/10 Aceptable
Cliente verificado
Viaje familiar
12 sept. 2023
Le gustó: Servicio y personal
Cliente verificado
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sam, el 15 sept. 2023
Dear GuestThank you for your fair review
2/10 Terrible
Christopher
Viaje familiar
10 sept. 2023
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Poor comfort
The beds were terrible and I could not sleep.
Christopher
Se hospedó 3 noches en septiembre de 2023
Respuesta de Sam, el 11 sept. 2023
Hi Dear Guest, We do apologize for the inconvenience you had experienced, we would be more happy to forward this to the management. Thank you
4/10 Malo
Jennifer
Viaje familiar
26 ago. 2023
No le gustó: Servicio y personal y condiciones de la propiedad
Terrible guest relations, dingy rooms
The hotel said I did not have a reservation (I did) that I hadn’t paid (I had) and that there were no rooms availability. I showed him my paid reservation on my phone and he said there were still no rooms. While he called someone he handed me keys to a run down room. The air conditioner was very loud and the beds were very uncomfortable. If there was any other hotel remotely close I would have left. I do not recommend this hotel.
Jennifer
Se hospedó 1 noche en agosto de 2023
Respuesta de Sam, el 31 ago. 2023
Dear GuestWe Apologize for the inconvenience you experienced during your stay, we could have made it right if there was a problem with the air conditioner, we try to make sure all our guest are happy, due to power outages our system was down so we called the third party to confirm your reservation, we thank you for your stay.
10/10 Excelente
Christine
Viaje de negocios, Viaje familiar
26 ago. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Safe, clean, bright and quiet, right off the highway. Comfortable beds, rooms and property well cared for
Christine
Se hospedó 1 noche en agosto de 2023
Respuesta de Sam, el 27 ago. 2023
Dear GuestThank you for the Excellent review, we do appreciate your business and would love to see yu in near future
10/10 Excelente
Annette
Viaje de negocios
26 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Always stay here
Convenient Location near family
Annette
Se hospedó 4 noches en agosto de 2023
Respuesta de Sam, el 27 ago. 2023
Hi Dear GuestThank you for the positive feedback, we make sure all our guest are happy and satisfied with our stay, please come back soon.
8/10 Bueno
Kimberly
Viaje familiar
7 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly and clean!
Staff is very friendly and helpful!! To be honest, the hotel needs updates but it is very clean. Would stay again.
Kimberly
Se hospedó 2 noches en agosto de 2023
Respuesta de Sam, el 15 ago. 2023
Dear Guest, Thank you for your review and we understand your concern about the updates, we will surely forward this to the management and we would love to see you in near future
6/10 Aceptable
Beau
30 jul. 2023
Le gustó: Limpieza y servicio y personal
Easy check in, room was clean, bed wasnt comfortable (nothing out of ordinary), had slight mishap with breakfast with some bad milk but front desk took care of it and brought a new milk out.
Beau
Se hospedó 1 noche en julio de 2023
Respuesta de Sam, el 1 ago. 2023
Dear Guest, we apologize for the inconvenience you experienced with us, we make sure our guest are completely satisfied and leave with a great smile, once again we apologize and hope to see you soon.
8/10 Bueno
Denise
Viaje familiar
15 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Denise
Se hospedó 1 noche en julio de 2023
Respuesta de Sam, el 18 jul. 2023
Dear Guest,, We do Appreciate your positive review, hope to see you soon. Thank you for staying with us.
10/10 Excelente
Rebecca
10 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Easy check in and check out
Nice and quiet.
Rebecca
Se hospedó 3 noches en julio de 2023
Respuesta de Sam, el 12 jul. 2023
Dear Guest, We do appreciate your positive review, hope to see you in near future
10/10 Excelente
Chris
8 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Looks like they had a tree removed. Contractor needs to clean the lot of leaves and sticks and sawdust
Chris
Respuesta de Sam, el 9 jul. 2023
Dear Guest , We do appreciate your feed back, since the weather was bad and there were emergency calls coming from different locations, they tried their best to get the lot clean, but we have called them to take care of that as well, once again thank you for your feedback
10/10 Excelente
Chris
7 jul. 2023
Chris
Se hospedó 1 noche en julio de 2023
Respuesta de Sam, el 1 ago. 2023
Thank you for the great review, hope you did enjoyed you stay
2/10 Terrible
Dale
Viaje en pareja
3 jul. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I canceled my stay days ahead of time because I was sick and Expedia still kept my money. Never use them again
Dale
Se hospedó 4 noches en junio de 2023
Respuesta de Sam, el 8 jul. 2023
Dear Guest , We apologize for the inconvenience you experienced, since this is the third party reservation you have to call them directly to cancel the reservation
10/10 Excelente
Terry
Viaje familiar
12 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terry
Se hospedó 1 noche en junio de 2023
Respuesta de Sam, el 24 jun. 2023
Thank you for great reviews. We appreciate you and your business. Hope to see you stay with us again, the next time you are in the area.
10/10 Excelente
John R.
Viaje en pareja
11 jun. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean, remodeled feel, well stocked, meticulously prepped and quality place.
John R.
Se hospedó 1 noche en junio de 2023
Respuesta de Sam, el 24 jun. 2023
Thank you for leaving us your feedback. We appreciate you staying with us and leaving us your feedback. We continue to improve the property by working on your feedback
10/10 Excelente
Jerry
3 jun. 2023
Le gustó: Servicio y personal y condiciones de la propiedad
Jerry
Se hospedó 1 noche en junio de 2023
Respuesta de Sam, el 24 jun. 2023
Dear Valued guest, we do appreciate your ratings and hope to see you back in near future
8/10 Bueno
Robert
Viaje en pareja
26 may. 2023
Le gustó: Limpieza y servicio y personal
Very difficult to find at night. Not permitted to put signage on main road. Your govt.
at work!
Robert
Se hospedó 1 noche en mayo de 2023
Respuesta de Sam, el 5 jun. 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property location. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Please visit us again.
10/10 Excelente
Sherwin
Viaje familiar
26 may. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Like it
Sherwin
Se hospedó 1 noche en mayo de 2023
Respuesta de Sam, el 5 jun. 2023
Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon!
6/10 Aceptable
Kimberly
Viaje familiar
9 abr. 2023
Ok if you can't find anything else
Water smells and tastes horrible. If you must stay in this dump, bring your own water.
Also quite difficult to locate. Small town but signage wasn't great and you had to drive thru other parking lots to get to it.
Breakfast was just meh.
Kimberly
Se hospedó 1 noche en abril de 2023
Respuesta de Sam, el 21 abr. 2023
Thank you for taking the time to tell us about your experience at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. You can expect a still better experience next time. Due to some restrictions from the city, we are not able to use more better signage outside the property. Please visit us again
10/10 Excelente
Hayley
26 mar. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very quiet and very clean.
Hayley
Se hospedó 3 noches en marzo de 2023
Respuesta de Sam, el 21 abr. 2023
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.
8/10 Bueno
Jonathan
Viaje de negocios
27 feb. 2023
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ok
Older hotel. There was someone at the desk when we arrived but otherwise no one was around. The breakfast is a little skimpy.
Jonathan
Se hospedó 1 noche en febrero de 2023
Respuesta de Sam, el 21 abr. 2023
Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. We will surely work on it. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.
10/10 Excelente
Charles
Viaje familiar
18 ene. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location between Grand Rapids and Lansing. Lovely small town community.
Charles
Se hospedó 1 noche en enero de 2023
10/10 Excelente
Rita D
14 ene. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you for the nice room. Everything and everything was awesome ! Good coffee ☕😇
Rita D
4/10 Malo
Cliente verificado
Viaje de negocios
6 ene. 2023
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Very unattractive location - parking cars right outside my window. The bed and pillows were highly uncomfortable. I feel like a paid for a 3-4 star hotel, but I got a 1 star hotel experience.
Cliente verificado
10/10 Excelente
Hayley
Viaje en pareja
3 nov. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean, very quiet, friendly staff
Hayley
Respuesta de Sam, el 18 nov. 2022
Thanks for stay and great feedback. We are thrilled to know you loved each and every aspect of your visit. It is really encouraging. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comment shall motivate us to better our Hospitality. Hope to you see again.
10/10 Excelente
Kevin
Viaje familiar
4 oct. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff, good place to stay
Friendly staff and clean, nice rooms. A nice place to stay.
Kevin
Se hospedó 3 noches en septiembre de 2022
Respuesta de Sam, el 18 nov. 2022
Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. It's very helpful.
4/10 Malo
Timothy
Viaje familiar
26 sept. 2022
No le gustó: Comodidad de las habitaciones
The mattress was like sleeping on a rock.
Timothy
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sam, el 18 nov. 2022
We are so happy to hear that you enjoyed your stay. Thank you for choosing American Heritage Inn. Come back and see us anytime. :)
10/10 Excelente
MaLuisa
18 jul. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Older building and built like a tank. Had neighbors on both sides of room and never heard a peep. Also exceptionally clean. This is the first hotel we've stayed at that actually take the extra steps to keep things clean especially during this time of COVID.
MaLuisa
Se hospedó 2 noches en julio de 2022
Respuesta de Sam, el 20 ago. 2022
Dear Guest,We value your review and we do thank you for the post, we do try to make sure that our guest are safe, hope to see you in near future