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Opiniones de Pottsville Inn

3 out of 5
Pottsville Inn
101 South Progress Avenue, Pottsville, PA

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 102 de 719 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 187 de 719 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 198 de 719 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 127 de 719 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 105 de 719 opiniones" "

6.6/10

Limpieza

7.4/10

Servicio y personal

5.2/10

Servicios

5.8/10

Condiciones de la propiedad

5.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Rosa

Se hospedó 2 noches en diciembre de 2021
Respuesta de Manager, el 17 mar. 2022
Hello Rosa, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Bueno

Mireily

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 17 oct. 2021
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Malo

Cliente verificado

Se hospedó 1 noche en noviembre de 2020
Respuesta de Manager, el 26 nov. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 Aceptable

Carlos A

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Sólo si visitas Pottsville
Hotel viejo, el desayuno es aceptable. Buena ubicación
Respuesta de Manager, el 8 abr. 2018
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

6/10 Aceptable

Jaime, Cancun

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Pottsville
Muy encerado el hotel
Respuesta de Guest Relations Manager, el 27 feb. 2016
Hello Jaime, Thank you for your feedback and positive feedback score for our hotel. we hope you will stay with us again and share your experience with us. We appreciate your business and your feedback is very important to us. Hola Jaime, Gracias por sus comentarios y retroalimentación positiva anotar para nuestro hotel. esperamos que se quede con nosotros de nuevo y compartir su experiencia con nosotros. Apreciamos su negocio y su regeneración es muy importante para nosotros.

8/10 Bueno

REC, MEXICO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ramada Pottsville,
PARA LA LOCALIDAD, LO MEJOR, MUCHO MEJOR QUE LO QUE NOS HABIAN COMENTADO OTRAS PERSONAS

4/10 Malo

David

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A terrible location and an old unkept hotel that smelled .
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Terry

Viaje de negocios
This is a $60 a night facility at best. Paper thin walls. Truly awful breakfast. Friendly staff and very large rooms. Fine if you’re traveling for work and have earplugs, but I would not bring the family here.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Damaris

I love the area the staff the only problem I had was not getting fresh towels and wash cloth
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Thomas, State College

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Nice place for a one night stay. Parking is not convenient. Parking lot is bit too far from the hotel. Breakfast is very good. Quiet.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, servicios
The area seem a bit shady but the room was very nice
Se hospedó 1 noche en abril de 2024

4/10 Malo

Mary Louise

No le gustó: Limpieza y condiciones de la propiedad
The spread/blanket on my bed was stained. Terrible location
Se hospedó 1 noche en marzo de 2024
Respuesta de Tammy, el 3 abr. 2024
Hello Mary Louise. We are sorry your stay didn't meet your expectations. We thank you for your feedback. It will be used to improve on future service. The information will be forwarded to all departments concerned. We hope you give us a chance to show you a better experience in the future.Have a wonderful day

4/10 Malo

Traci

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
I understand they are renovating but i was literally scared to leave my room as i was traveling alone for business. The area was sketchy and its an old ramada Inn that they are changing to a quality Inn. A lot of thudding and dogs barking, i think people actually rented rooms to live in.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Thomas

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Its Pottsville, however evertime I come I stay here. Never had a problem. Its a good value. The breakfast is better than your average continental one. Bed is comfortable, it's quiet. Shower is hot. I had a tv and a microwave and a fridge for under 90 a night. Staff is very professional and friendly. Ill he back again next year
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Elbert

Le gustó: Limpieza y servicio y personal
Price was great and breakfast was great
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Cliente verificado

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Spent one night for PSU mens bball game Room was large and clean but e tremely old and outdated. The bed? Worst bed i have ever tried to sleep in. Cant even describe it. Made me dizzy when i first tried to lay down.
Se hospedó 1 noche en enero de 2024

6/10 Aceptable

Thaddeus

Viaje de negocios
Let’s get to 2024
This was for a visit to Penn State Schuylkill basketball game. I love the location, the hotel and room need to be modernized in a hurry. I was told that they are in the early stages of that process. I hope they follow through on that project. The furniture is beyond outdated.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Raymond

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Every thing was perfect there is nothing bad that can be said
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Brian, Lake Park

No le gustó: Servicios y condiciones de la propiedad
No hot water for a shower, and the tub was stained and poor lighting throughout the whole room. The bed was really nice, but had lots of dust in it, like the covers didn't get put on right away after the bottom sheet was put on the bed. Staff didn't inform me where the vending and ice machines were when I checked in, nor where the breakfast was served. I know they are just under new ownership, and in the process of updating the property, but it still was disappointing.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Noel

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Only problem was T V didn’t work
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

ANTHONY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Kelly

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023

2/10 Terrible

Manuel d

Se hospedó 1 noche en octubre de 2023

4/10 Malo

Ashley

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Outdated
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Dorothy

Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 4 sept. 2023
Hello Dorothy, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Malo

Mehul

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not recommend to any of my family members. Bathroom condition is very bad and not clean.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 14 ago. 2023
Hello Mehul, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Bueno

Corrine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was very accessible
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 14 ago. 2023
Hello Corrine,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Michael

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en julio de 2023
Respuesta de Manager, el 10 ago. 2023
Hello Michael, We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Bueno

Dan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entrance is SO NARROW on the Rt.61 side. Need to remove the cement part.
Se hospedó 1 noche en agosto de 2023
Respuesta de Manager, el 8 ago. 2023
Hi Dan,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

2/10 Terrible

Michael

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 10 ago. 2023
Hello Michael, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

6/10 Aceptable

Arshi

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 21 ago. 2023
Hello Arshi, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Bueno

Hiteshkumar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 29 jul. 2023
Hello Hiteshkumar,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Malo

Judy

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 26 jul. 2023
Hello Judy, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Aceptable

James

Le gustó: Servicio y personal
Se hospedó 3 noches en julio de 2023
Respuesta de Manager, el 26 jul. 2023
Hello James, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

shilpa

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Dirty night time person at service desk was extremely rude not acceptable at all Air condition makes loud noise that impossible to sleep room was not clean at all I will post in tweeter and other social media Unacceptable
Se hospedó 1 noche en julio de 2023
Respuesta de Tammy, el 24 jul. 2023
We are sorry your stay didn't meet your expectations. We will look into the things you have mentioned and work on rectifying them.

2/10 Terrible

Lawrence

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Tammy, el 19 jul. 2023
Hello Lawrence,I am sorry your stay did not meet your expectations. We value your feedback. All feedback is used in our ongoing endeavor to provide the best possible guest experience we can.I wish you a wonderful day.

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Brewery tour
Nice place and walking distance to the Yuengling brewery and restaurants.
Se hospedó 1 noche en julio de 2023
Respuesta de Tammy, el 17 jul. 2023
Hello Christopher,Thank you for taking the time to let us know about your stay. We appreciate the feedback. We hope to have you stay with us again in the future.

8/10 Bueno

Charles-David

Se hospedó 1 noche en julio de 2023
Respuesta de Tammy, el 17 jul. 2023
We appreciate you taking the time to let us know about your recent stay at our property. If you come back to the area, we would appreciate the opportunity to earn the other 2 points. Have a wonderful evening.

6/10 Aceptable

Evaton

Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 1 ago. 2023
Hello Evaton, It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Bueno

Pranav

Viaje familiar
Le gustó: Servicio y personal
Property is under renovation would have been with full continental breakfast Rooms have limited electrical outlets
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 11 jul. 2023
Hi Pranav,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

6/10 Aceptable

Monica

Viaje familiar
Le gustó: Servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 11 jul. 2023
Hello Monica,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

darek

Very good
Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 7 jul. 2023
Hello darek,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We appreciate you taking the time to share your experience.

4/10 Malo

Mark

Se hospedó 2 noches en julio de 2023
Respuesta de Manager, el 25 jul. 2023
Hello Mark, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Malo

Rohan

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
The overall experience was not great. The floor and bedding were dirty. Appliances like telephone did not work. Lighting was poor.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Rohan,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Hiteshkumar

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service very poor. Booked for 3 guests and only 2 towels provided. When called to front desk in the morning, a lady said she will send towel. Waited 40 minutes still no one showed up with towel. When dialed again to front desk no one responded. Had to go personally to front desk for towel and waited for another 20 minutes to get it. Breakfast was included but had very limited choices. We did not have anything as we are vegetarian. We had to do with juice and yogurt only. Room was smelling bad. Bathroom was so small. Springs in Mattress was making noise while changing sides.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Hiteshkumar, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

6/10 Aceptable

Rebecca

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Not the most modern or cleanest places.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 4 jul. 2023
Hello Rebecca,Thank you for your valuable opinion regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

2/10 Terrible

Peggy

No le gustó: Servicio y personal
We wound up leaving and didn't even check in. When I asked the young desk clerk to stop calling me "Dear" (as you may guess, I am an older woman), she absolutely erupted. Apparently she's been a nurse for five years, and NOBODY ever told her she should not call them dear. I pointed out that I was not her patient, but we are in a professional situation for her. She then started threatening to refuse service, so I told her don't bother, we are leaving. I have never had such a thing happen in all the times I have stayed in hotels. She needs anger management and customer service training.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 30 jun. 2023
Hello Peggy,Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Bueno

John

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 29 jun. 2023
Hello John,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Tammy

Se hospedó 2 noches en junio de 2023
Respuesta de Manager, el 21 jun. 2023
Hello Tammy, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Malo

Joslyn

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
When you stay in an old Pennsylvania Coal town, you expect your hotel to fit in with the town, but this hotel was terrible. There was litter all over the steps leading into the hotel, so first impression was not great. The girl at the front desk was nice enough but seemed blah about actually doing her job. Once we arrived to our room (king suite with one bedroom) I immediately noticed that the cushions on the pull out sofa were sunken into the coach and the room had a funny odor. There was not mattress in the pull out sofa. Since we needed this my husband went down to the lobby to ask for a mattress or a new room. The new room smelled clean and had a mattress, but the floors were sticky feeling and every step you took made a loud creaking noise. The water in the shower was luke warm at best. I was shivering the entire time I was showering. The rest of my family had the same experience. There was a “stain” on the sheet and the cable wires were hanging out of a box on the wall. Everything had sticky prints or surface in it. The free breakfast did not exist, unless you count the sign taped to the front desk saying they would give you breakfast. Of course there had to be someone there to get breakfast from and there was not. I expected an old hotel, but the lack of effort was disappointing.
Se hospedó 1 noche en junio de 2023
Respuesta de Manager, el 19 jun. 2023
Hello Joslyn, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.