Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 688 de 1000 opiniones" "
10 - Excelente
688
Puntuación de 8, es decir, Bueno. Basada en 248 de 1000 opiniones" "
8 - Bueno
248
Puntuación de 6, es decir, Aceptable. Basada en 42 de 1000 opiniones" "
6 - Aceptable
42
Puntuación de 4, es decir, Malo. Basada en 15 de 1000 opiniones" "
4 - Malo
15
Puntuación de 2, es decir, Terrible. Basada en 7 de 1000 opiniones" "
2 - Terrible
7
9.6/10
Limpieza
9.4/10
Servicio y personal
8.8/10
Servicios
9.2/10
Condiciones de la propiedad
8.8/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
LUCIA ALEANDRA
18 feb. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
LUCIA ALEANDRA
Se hospedó 8 noches en febrero de 2020
Respuesta de Marina, directrice réception/front desk manager, el 27 feb. 2020
Cher cliente,
Merci d'avoir pris le temps de noter votre expérience à l'Auberge Place d'Armes. Nous sommes ravis de voir que vous avez apprécié votre passage parmi nous.
Nous espérons avoir bientôt le plaisir de vous accueillir de nouveau dans notre établissement.
Cordialement
________________
Dear valued guest,
Thank you for taking the time to rate your stay at Auberge Place d'Armes. We are delighted that you enjoyed your stayed with us.
We are looking forward to welcome you back in Auberge Place d'Armes.
Best regards
8/10 Bueno
Tomás
7 sept. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Reserva sin pensarlo.
Fantástico hotel, muy céntrico a las atracciones principales de Quebec, es un hotel pequeño pero estupendamente decorado y con una calidez exagerada! Vale mucho la pena.
Tomás
Se hospedó 1 noche en septiembre de 2019
Respuesta de Marina, front desk manager, el 8 sept. 2019
Dear Tomas,
Thank you for taking the time to share your experience at Auberge Place d'Armes on Hotels.com.
We are delighted you had such a nice time with us. As you mentionned it, our establishment is well situated within the walls of Old Quebec City, facing Château Frontenac. We are glad that you enjoyed also the decorations. The owners worked hard to keep the historical aspects with some additions of modernity.
We hope you had a pleasant stay with us. We are looking forward to be your host on a future stay in Quebec City.
Best regards
8/10 Bueno
Kitzia Veronica
17 mar. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Kitzia Veronica
Se hospedó 1 noche en marzo de 2018
10/10 Excelente
Luis Miguek, Queretaro
17 abr. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
ESPECTACULAR
Increíble ubicación, muy bien ubicado a poca distancia de los principales puntos turísticos de Quebec. Las habitaciones muy cómodas, muy bonitas, con mucho detalle. El restaurante del hotel extraordinario para desayunar. Y el personal del hotel con la mejor disposición para ayudarte y atenderte. Definitivamente es el lugar donde quedarse.
Luis Miguek
8/10 Bueno
Antonio, Monterrey
3 abr. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel buena zona muy recomendable
Buen hotel limpio muy recomendable dentro de la zona turística bien ubicado
Cobran estacionamiento
Antonio
8/10 Bueno
Luis, Madrid
1 sept. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Hotel con encanto en ubicación inmejorable
Lo mejor del hotel es la ubicación, se encuentra en plena Plaza de las Armas de Quebec City. El hotel esta bastante bien y está decorado con gusto, El mayor problema es que no tiene ascensor y si estás en la tercera planta es un problema. El desayuno excelente.
Luis
10/10 Excelente
Cliente verificado
7 ene. 2013
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
8/10 Bueno
Sarina
Viaje en pareja
20 may. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
Very cozy room in the attic. The room was great and had everything you need including coffee maker and a small fridge. Unfortunately the front desk is not always staffed and you need to call for someone to come which was sometimes a little inconvenient. The location of the hotel was excellent and parking was easy to find and access.
Sarina
Se hospedó 2 noches en mayo de 2024
Respuesta de Jonathan, el 21 may. 2024
Thank you for taking the time to share your review with us. We are thrilled to hear that you enjoyed your cozy attic room and found it well-equipped with amenities like the coffee maker and small fridge. It's great to know that our excellent location and convenient parking added to your positive experience.We apologize for any inconvenience you experienced with the front desk service. We understand how important it is to have assistance readily available, and we are currently working on improving our staffing to ensure more consistent availability.Your feedback is invaluable to us as we strive to enhance our guests' experience. We hope to have the pleasure of welcoming you back in the future and providing an even more seamless stay.Warm regards,
8/10 Bueno
Dee Dee
Viaje familiar
20 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing location, beautiful historical decor - our only complaint would be that the bed was a Queen (not king as stated) and the mattress was very, VERY firm.
Dee Dee
Se hospedó 2 noches en mayo de 2024
Respuesta de Jonathan, el 21 may. 2024
Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you enjoyed our amazing location and appreciated the beautiful historical decor of our property.We sincerely apologize for the discrepancy regarding the bed size and the firmness of the mattress. Your comfort is our top priority, and we're sorry to hear that the bed did not meet your expectations. We will be investigating this matter to ensure that our room descriptions are accurate and will take steps to address the issue with the mattress.
10/10 Excelente
Susan J
Viaje familiar
19 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convient, historic
Susan J
Se hospedó 2 noches en mayo de 2024
Respuesta de Jonathan, el 21 may. 2024
Thank you for the perfect note of 5 out of 5. We are extremely happy that you enjoyed you stay at our property!
10/10 Excelente
Carol, Calgary
Viaje en pareja
16 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is fantastic. We stayed in one of the less expensive rooms, which happened to be on the top floor (the attic). It was lovely. Small, but very conveniently designed and beautifully decorated. We were lacking for nothing. I never normally drink coffee in the room but I sure did here. I think it was a Nespresso machine and it was delicious. I loved the heated floor in the bathroom and the pretty goldfish sink. I had expected the steep climb to the 3rd floor but hadn't taken into account our very heavy electric cooler that needed to be plugged into a wall socket when we weren't driving. I was going to ask if there was some store room or something on the ground floor that we could leave it, but before I could finish they offered to carry the cooler upstairs for us. This was very kind as it would have taken us (in our 60's) a week to take it up stairs. We also ate dinner one night in the restaurant downstairs. It was the best meal we had on our trip. Being from the prairies we're not used to the old architecture and style so staying in this hotel was such a treat. Thanks
Carol
Se hospedó 2 noches en abril de 2024
Respuesta de Driss - Auberge Place d'Armes, el 16 may. 2024
Bonjour Carol !Thank you for your glowing review! We're thrilled to hear that you found your stay at our hotel fantastic. It's wonderful to know that you enjoyed the charm and convenience of our attic room, along with the thoughtful amenities like the Nespresso machine and heated bathroom floors.We're delighted that our team could assist you with your heavy electric cooler and make your stay more comfortable. Providing exceptional service is always our goal.We're also thrilled that you enjoyed your dining experience in our restaurant. It's truly rewarding to hear that it was the highlight of your trip.Thank you for choosing to stay with us and for appreciating the unique architectural style of our hotel. We can't wait to welcome you back for another delightful stay in the future!Warm regards from the whole team!
10/10 Excelente
Christopher
Viaje en pareja
6 may. 2024
Le gustó: Servicios
Loved this hotel close to everything with really friendly staff
Christopher
Se hospedó 3 noches en mayo de 2024
Respuesta de Jonathan, el 13 may. 2024
Thank you for your positive feedback! We are glad to learn that you enjoyed your stay.We hope to see you again soon!
10/10 Excelente
Marie-Eve
Viaje en pareja
5 may. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thank you
Marie-Eve
Se hospedó 1 noche en mayo de 2024
Respuesta de Jonathan, el 13 may. 2024
Thank you for your positive feedback! We are glad to learn that you enjoyed your stay.We hope to see you again soon!
8/10 Bueno
Marjorie
3 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Marjorie
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 13 may. 2024
Merci beaucoup pour cette rétroaciton positive. Nous sommes heureux que vous avez aimé votre séjour parmi nous.En espérant vous revoir bientôt !
8/10 Bueno
Julie
Viaje en pareja
2 may. 2024
Le gustó: Limpieza, servicio y personal, servicios
Super emplacement et la chambre était très bien. Le seul bémol est l’absence d’un ascenseur. Nous étions au courant mais après 3 jours d’escalier pour se rendre au troisième étage à de multiples reprises, on commençait à le sentir.
Julie
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 13 may. 2024
Merci beaucoup pour cette rétroaciton positive. Nous sommes heureux que vous avez aimé votre séjour parmi nous.En espérant vous revoir bientôt !
10/10 Excelente
Vincent
30 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great time with my family
Vincent
Se hospedó 1 noche en abril de 2024
Respuesta de Megan, el 1 may. 2024
Thank you for sharing your positive experience! We're delighted to hear you had a great time with your family. We look forward to welcoming you all back soon!
10/10 Excelente
CONSTANTINOS
Viaje en pareja
29 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything perfect, front desk staff made their best to check us before time.
Very romantic place to stay
CONSTANTINOS
Se hospedó 2 noches en abril de 2024
Respuesta de Megan, el 30 abr. 2024
Thank you for your wonderful review! We're delighted to hear that you had a perfect stay with us and that our front desk team could accommodate your early check-in request. It's fantastic to know you found our hotel to be a romantic retreat. We look forward to welcoming you back for another memorable stay soon!
10/10 Excelente
Claire
Viaje en pareja
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was a gem of a surprise. Lovely, quaint building. At the centre of Old Quebec, it’s walkable to all sites and a ton of restaurants. Lots of stairs and no elevator so be prepared.
Claire
Se hospedó 3 noches en abril de 2024
Respuesta de Megan, el 30 abr. 2024
Thank you for your glowing review! We're thrilled to hear that you found our hotel to be a delightful surprise. Our quaint building indeed holds a lot of charm, and being centrally located in Old Quebec adds to its appeal. We appreciate your tip about the stairs and lack of elevator – it's helpful for future guests to know. We hope to welcome you back for another memorable stay soon!
10/10 Excelente
James
Viaje de negocios, Viaje en pareja
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What an ideal and ideallic place to experience Quebec City - a North American gem.
The property is convenient with both upper and lower cities steps away. The staff are friendly and welcoming.
James
Se hospedó 7 noches en abril de 2024
Respuesta de Megan, el 30 abr. 2024
Thank you for your fantastic review! We're thrilled to hear that you found our hotel to be an ideal spot to experience the beauty of Quebec City. Being situated close to both the upper and lower parts of the city truly offers the best of both worlds. We're glad our friendly staff could enhance your experience. We hope to have the pleasure of welcoming you back soon for another memorable visit!
8/10 Bueno
Madeleine
Viaje en pareja
27 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location, old but charming property - service was friendly and accommodating to late check-in. Would go again if staying in the city.
Madeleine
Se hospedó 2 noches en abril de 2024
Respuesta de Megan, el 30 abr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our charming property and found our service friendly and accommodating. We'd be delighted to welcome you back anytime you're in the city!
10/10 Excelente
Carlos
Viaje en grupo, Viaje familiar
27 abr. 2024
Le gustó: Servicios
Great place , really nice rooms
Carlos
Se hospedó 2 noches en marzo de 2024
Respuesta de Megan, el 27 abr. 2024
Thank you so much for the wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our rooms to your liking. We hope to have the pleasure of welcoming you back soon for another great experience!
10/10 Excelente
Ashley
Viaje en pareja
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful little hotel. Room was quite large with a Rococo theme. The restaurant in the same building had great food.
Ashley
Se hospedó 3 noches en abril de 2024
Respuesta de Megan, el 27 abr. 2024
Thank you for your glowing review! We're delighted to hear that you found our hotel beautiful and enjoyed the spacious room with its Rococo theme. It's fantastic to know that you also had a great dining experience at our restaurant. We can't wait to welcome you back for another wonderful stay!
10/10 Excelente
Julie
26 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was lovely. The room was beautiful, spacious and clean and the bed was very comfortable
Julie
Se hospedó 3 noches en abril de 2024
Respuesta de Jonathan, el 26 abr. 2024
Thank you for your positive review and wonderful comments. We are glad you enjoyed your stay at our property!
10/10 Excelente
LILI
Viaje familiar
25 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s an awesome hotel I have never seen before. The room was very clean and comfortable. Highly recommended!!!
LILI
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 26 abr. 2024
Thank you so much for this positive review! We are thrilled to read your comments. You are welcome back any time!
10/10 Excelente
Mathieu
21 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place, clean and cozy!!
Mathieu
Se hospedó 1 noche en abril de 2024
Respuesta de Megan, el 24 abr. 2024
Dear Guest,Thank you for your wonderful 5/5 review! We're delighted to hear you found our place clean and cozy. Hope to see you again soon!Warm regards,
10/10 Excelente
myriam
Viaje familiar con niños
19 abr. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
myriam
Se hospedó 1 noche en diciembre de 2023
Respuesta de Megan, el 20 abr. 2024
Dear guest,Thank you so much for the fantastic 5/5 rating! We're delighted to hear you had such an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable experience!
10/10 Excelente
Kirkland
Viaje en pareja
19 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Nespresso in the room was a nice touch and they were able to hold our bags before and after check in so we didn’t have to carry them around.
Kirkland
Se hospedó 2 noches en abril de 2024
Respuesta de Megan, el 20 abr. 2024
Dear guest,Thank you for your positive feedback! We're pleased to hear you enjoyed the Nespresso in your room and found our bag holding service convenient. We aim to make your stay as comfortable as possible. Hope to see you again soon!
6/10 Aceptable
Li-Chiang
17 abr. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Poor maintenance! Bathroom fan is too dirty to work well
Li-Chiang
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 22 abr. 2024
Thank you for taking to time to write us this review. We will definitely be looking at lot closely at maintenance including our bathroom fans with housekeeping. Thank you
10/10 Excelente
THOMAS, PHILA
Viaje en pareja
16 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
In the center of old Quebec across from the Chateau Frontenac in an old house
What more can one ask for
THOMAS
Se hospedó 2 noches en abril de 2024
Respuesta de Megan, el 20 abr. 2024
Dear guest,Thank you for your wonderful review! We're thrilled you enjoyed our central location in Old Quebec and the charm of our historic building across from the Chateau Frontenac. We couldn't agree more! Hope to see you again soon.
8/10 Bueno
Patricia
Viaje familiar
15 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
I enjoyed the overall feel of the property, but my partner found the steep, winding staircase to our third floor room difficult to maneuver. Otherwise, our stay was comfortable and I would come back (but not my partner for the reason just noted)
Patricia
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 16 abr. 2024
Thank you very much for your feedback and positive review. We are happy you enjoyed your stay and sorry about the stairs.We would be happy if you do come back!
4/10 Malo
Peta, Haddonfield
Viaje familiar
14 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Didn’t feel I got the room I paid for, over 400.00 for the weekend. The bed was rock hard and the lighting was poor. We were placed on the top floor.
Peta
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 22 abr. 2024
Thank you for taking the time to write this feedback. We are deeply saddened to learn that your stay was subpar. We will definitely be looking at the bed to see if there is a way for us to improve it.Thank you
10/10 Excelente
Charity
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect stay, wonderful area!
Charity
Se hospedó 2 noches en abril de 2024
Respuesta de Jonathan, el 16 abr. 2024
Thank you for your perfect feedback! We are extremely happy to know everything was up to your standards during your stay.We hope to see you again soon!
10/10 Excelente
Caroline
Viaje en pareja
14 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Emplacement parfait. Chambre superbement rénovée, coquette et confortable.
Caroline
Se hospedó 1 noche en abril de 2024
Respuesta de Jonathan, el 16 abr. 2024
Merci beaucoup pour vos beaux commentaires et la note parfaite ! Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour parmi nous.N'hésitez pas à revenir nous voir !
10/10 Excelente
Marie-Claire
Viaje en grupo
10 abr. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
On a tout aimé à cet auberge vraiment un endroit parfait. Le resto adjacent La buchette nourriture et service excellent.
Marie-Claire
Se hospedó 1 noche en abril de 2024
Respuesta de Jonathan, el 11 abr. 2024
Merci beaucoup pour votre rétroaction positive ! Nous sommes heureux d'apprendre que vous avez apprécié l'Auberge !
10/10 Excelente
Richard
Viaje familiar
5 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Extraordinary room, centrally located in old town, and friendly, profession staff. Awesome stay.
Highly recommended.
Richard
Se hospedó 1 noche en abril de 2024
Respuesta de Jonathan, el 8 abr. 2024
Thank you very much for your positive review and wonderful comments! We are very happy to read this.
10/10 Excelente
Eric
Viaje familiar
30 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location! Quiet spot and very comfortable. Everything within walking distance.
Eric
Se hospedó 4 noches en marzo de 2024
Respuesta de Séfora, el 5 abr. 2024
Thank you for your feedback! We're thrilled that you enjoyed our great location and found the spot quiet and comfortable. It's wonderful to hear that everything was within walking distance for you. We hope to welcome you back again soon!
10/10 Excelente
Nicolas
30 mar. 2024
Nicolas
Se hospedó 1 noche en marzo de 2024
Respuesta de Megan, el 20 abr. 2024
Dear guest,Thank you so much for the fantastic 5/5 rating! We're delighted to hear you had such an enjoyable stay with us. Your feedback is greatly appreciated, and we can't wait to welcome you back for another memorable experience!
8/10 Bueno
Sydna
27 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Sydna
Se hospedó 2 noches en marzo de 2024
Respuesta de Séfora, el 30 mar. 2024
Bonjour Sydna, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!
10/10 Excelente
Maria
17 mar. 2024
Maria
Se hospedó 2 noches en marzo de 2024
Respuesta de Jonathan, el 8 abr. 2024
Thank you very much Maria!
10/10 Excelente
Kristy
Viaje familiar con niños
15 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parking is a pain in the ass…I was stuck parking a kilometre away…other than that, everything was amazing
Kristy
Se hospedó 1 noche en marzo de 2024
Respuesta de Séfora, el 16 mar. 2024
Bonjour Kristy, Thank you for your feedback! We apologize for any inconvenience you experienced with parking. We understand that it can be frustrating. We're glad to hear that despite this issue, you found everything else to be amazing. If there's anything else we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you back in the future!
6/10 Aceptable
Karl-Heinz, Thomasburg
10 mar. 2024
Karl-Heinz
Se hospedó 3 noches en marzo de 2024
Respuesta de Séfora, el 30 mar. 2024
Bonjour Karl-Heinz, We thank you immensely for your excellent rating on Expedia! It's a pleasure to know that you had an enjoyable stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your experience at our establishment. We hope to have the pleasure of welcoming you again on your next trip. Don't hesitate to contact us if you need anything. See you soon!
10/10 Excelente
Paul
Viaje en pareja
3 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect location. Clean and welcoming. Amazing staff. So friendly and helpful. We stayed in Room 2, the Marie Antoinette room. Loved it. And only a short set of stairs to climb. We recommend this room for those concerned about no elevator.
The ONLY concern was the slight sewer odour that came through the bathroom sink drain. Other than that, we loved it here! We’ll be back FOR SURE!
Paul
Se hospedó 4 noches en febrero de 2024
Respuesta de Jonathan, el 5 mar. 2024
Bonjour Paul,Thank you very much for this wonderful feedback! Your comments are why we want to thrive as a leader in hospitality. We will also look into the odour problem, truly sorry about that.We are glad to know you will be back and we look forward to it!
10/10 Excelente
clement
2 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent
clement
Se hospedó 1 noche en marzo de 2024
Respuesta de Jonathan, el 5 mar. 2024
Merci beaucoup Clément pour cette rétroaction positive et ce merveilleux commentaire. Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour !
8/10 Bueno
Jay
Viaje en pareja
1 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was lovely. Parking and unloading is a bear. Staff not there at night.
Jay
Se hospedó 2 noches en febrero de 2024
Respuesta de Jonathan, el 1 mar. 2024
Thank you very much for your feedback. We are always delighted to know that guests enjoyed our hotel. Staff is not here at night you are right, as we operate a virtual front desk at night. We hope to welcome you again soon!
8/10 Bueno
Susan
Viaje en pareja
29 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was very nice, a front view out to the Chateau Frontenac. The room had a faux fireplace and a brick and stone wall which added a warmth to the space. The bed was comfortable although I have had more comfortable beds in other hotels. The staff was terrific. At various times we asked the front desk staff to deal with a toilet issue and to resupply our room with kleenex and coffee pods, and each time they handled our requests with a cheerful attitude and immediate attention. Overall, we can recommend this property without reservation.
Susan
Se hospedó 3 noches en febrero de 2024
Respuesta de Jonathan, el 29 feb. 2024
Thank you so much for your positive feedback and wonderful comments! We are extremely glad to read this and are happy you enjoyed your stay and our hotel. We will pass the word to our staff, they will be very excited to hear your comments.We hope to see you again soon!
10/10 Excelente
Lauren
Viaje en pareja
24 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Adorable hotel right in the main area of Quebec City. Wonderful view of the hotel frontenac. The staff is very friendly and welcoming. The restaurant on the first floor of the hotel is delicious and is a great spot to grab a drink!
Lauren
Respuesta de Alexa, el 25 feb. 2024
Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your stay at our hotel and that you found our location convenient. It's wonderful to know that our friendly staff and delicious restaurant made your experience even more enjoyable. We hope to have the pleasure of welcoming you back soon!
8/10 Bueno
Helena
Viaje en pareja
22 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
we enjoyed our stay at lot and have already recommended to others. What I did request a copy of our checkout bill as we left before any staff were around, however I have as of yet to receive and we checked out 3 weeks ago....
Helena
Se hospedó 4 noches en enero de 2024
Respuesta de Alexa, el 25 feb. 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and that you've recommended us to others. We apologize for the delay in receiving your checkout bill. We have tried to contact you but we havent received a response yet. Please feel free to contact us again,we would love to help you. We appreciate your patience and hope to welcome you back again soon!
10/10 Excelente
Edward
Viaje familiar
21 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great little place easy walking to old Quebec. Staff and bar was great.
Edward
Se hospedó 2 noches en febrero de 2024
Respuesta de Jonathan, el 23 feb. 2024
Thank you for the positive feedback and wonderful comments! Hope to see you again soon!
10/10 Excelente
Isabelle
Viaje en pareja
19 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was cozy and clean. There was some noise from the street but did not wake us up at night. The restaurant below was delicious!
Isabelle
Se hospedó 4 noches en febrero de 2024
Respuesta de Jonathan, el 23 feb. 2024
Thank you for your feedback and wonderful comments! We will ensure ourselves to pass the information to the restaurant too. We hope to see you again soon!
6/10 Aceptable
Julius, Litchfield
Viaje familiar
19 feb. 2024
Le gustó: Limpieza y condiciones de la propiedad
We stayed for five days and rented two rooms. Coming from the United States, there was a major storm coming, so we had to leave one night early. Hotel refused to give us credit for the night. Hotel concierge was pretty pathetic. Would not recommend.
Julius
Se hospedó 5 noches en enero de 2024
Respuesta de Jonathan, el 23 feb. 2024
Bonjour Julius,Thank you for your feedback. We do have a strict policy here at the hotel about refunds. I am truly sorry if you did not like the way our staff handled your situation as guest satisfaction is our goal. We hope you enjoyed the rest of your stay with us!