- Le gustó: Condiciones del establecimiento
- No le gustó: Limpieza y servicio y personal
My mom and I stay here whenever we are in town visiting my son. It's usually an excellent place to stay and the staff are usually wonderful. I am reviewing only my last stay, which was horrible!! We had taken a red eye and were absolutely exhausted when we're arrived. I'm 64 and my mom is 85. When we got to our room we realized the room had not been cleaned including changing the bed sheets!! We were disgusted and went down to complain. They said no one from housekeeping was there and if we wanted we could change the sheets ourselves. Really???? We chose to sleep in top of the covers that night. They told us someone would take care of the room the next day. We were with my son that next day, we get back to the hotel, AND ROOM HAD NOT BEEN TOUCHED!!! Again, it was another late night and we were so tired. About an hour later they rustled up an employee to change the sheets and she actually asked us if we wanted her to change our pillow cases!!! Again REALLY??? Also had to tell her item by item what to clean out of the room example, dirty coffee cups, opened packs of utensils, clean sink as hair was all over it, just nasty. Even after all of this I'm still going to give them another chance my next visit, mainly because they are the only reasonably priced hotel in the area. This is a very expensive area so this hotel is really not reasonable but.....