Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 141 de 1000 opiniones" "
10 - Excelente
141
Puntuación de 8, es decir, Bueno. Basada en 199 de 1000 opiniones" "
8 - Bueno
199
Puntuación de 6, es decir, Aceptable. Basada en 212 de 1000 opiniones" "
6 - Aceptable
212
Puntuación de 4, es decir, Malo. Basada en 171 de 1000 opiniones" "
4 - Malo
171
Puntuación de 2, es decir, Terrible. Basada en 277 de 1000 opiniones" "
2 - Terrible
277
5.8/10
Limpieza
6.6/10
Servicio y personal
5.2/10
Servicios
5.2/10
Condiciones de la propiedad
5.6/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Maria
19 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente
Maria
Se hospedó 2 noches en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 20 feb. 2024
Hola Maria,Gracias por ser un huésped aquí en nuestro Red Roof Inn Durham - Triangle Park. Estamos felices de haber podido brindarle una gran experiencia. Los comentarios positivos de los huéspedes, como el suyo, son siempre un estímulo para todo nuestro personal mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias nuevamente por compartir su experiencia, esperamos su próxima estadía en Red Roof.Atentamente,Gestión del techo rojo
2/10 Terrible
Jose
Viaje familiar
15 may. 2023
No le gustó: Servicio y personal
No Room available
Cuarto no disponible
Jose
Se hospedó 2 noches en mayo de 2023
Respuesta de Manager, el 17 may. 2023
Hello Jose, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
10/10 Excelente
Bany
Viaje de negocios
15 feb. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bany
Se hospedó 2 noches en febrero de 2022
Respuesta de Manager, el 16 feb. 2022
It was our privilege to earn your business and we hope to host you again on your next trip.,
8/10 Bueno
Juan
Viaje familiar
2 ago. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno, para hospedaje bien en familia o en par
Juan
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 3 ago. 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
4/10 Malo
Alfredo
Viaje en grupo
13 jul. 2021
No le gustó: Condiciones de la propiedad
Feo
Es un hotel para nada agradable , la habitación olía mal
Nunca más regresaría allí …
Además , es muy caro para tan baja calidad
Alfredo
Se hospedó 1 noche en julio de 2021
Respuesta de Manager, el 13 jul. 2021
Thank you for sharing this honest review and feedback about our hotel. We hope you will return so that we can provide you an even superior experience.
10/10 Excelente
Cliente verificado
5 sept. 2020
Cliente verificado
Se hospedó 1 noche en septiembre de 2020
Respuesta de Manager, el 6 sept. 2020
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
8/10 Bueno
jose
Viaje de negocios
7 feb. 2020
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
jose
Se hospedó 2 noches en febrero de 2020
Respuesta de Manager, el 9 oct. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
4/10 Malo
Raymond
Viaje de negocios
30 ene. 2020
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Raymond
Se hospedó 2 noches en diciembre de 2019
Respuesta de Manager, el 9 oct. 2020
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,
10/10 Excelente
Mario
12 ago. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena experiencia
Muy buena experiencia,
Mario
Se hospedó 1 noche en agosto de 2019
2/10 Terrible
Cliente verificado
16 jul. 2019
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en julio de 2019
6/10 Aceptable
Cliente verificado
Viaje familiar
23 abr. 2019
Le gustó: Servicio y personal
For us it’s just a hotel to spend a night just normal
Cliente verificado
Se hospedó 1 noche en abril de 2019
2/10 Terrible
Ignacio
4 dic. 2018
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Mal estaba muy sucio y avía cucarachas
Ignacio
Se hospedó 1 noche en diciembre de 2018
4/10 Malo
roberto
26 abr. 2018
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
roberto
2/10 Terrible
patricia, Cuenca
22 abr. 2018
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El peor hotel en donde he estafo
Es el peor hotel en donde este, me dieron una habitación que ya estaba ocupada por otra persona, y mi llave si abrió, luego me cambiaron a otra, no tenía seguro y se abría desde afuera fácilmente, no había papel higiénico y las toallas estaban usadas
patricia
8/10 Bueno
Cliente verificado
13 abr. 2018
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Las habitaciones huelen a cigarrillo y son para no fumadores, nos hicieron el cambio para una que el olor no eran tan fuerte, pero el sistema de calefacción no funcionaba.
Cliente verificado
2/10 Terrible
David
9 nov. 2017
Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal y condiciones de la propiedad
Front desk bad service
David
Se hospedó 1 noche en noviembre de 2017
10/10 Excelente
Annie , South Carolina
11 sept. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Close to stores and restaurants.
Quiet place, clean and very informative personnel
Annie
8/10 Bueno
Daniel, Lima, Peru
24 ene. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good for some nights
Is a good hotel to spend some nights. Butcis in the highway and you have to walk or drive to go to others places
Daniel
8/10 Bueno
Cliente verificado
7 feb. 2015
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
10/10 Excelente
Cliente verificado
15 oct. 2014
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
AWESOME STAFF
FOR A CHEAP HOTEL, IT HAS ALL BASIC STUFF, NO BIG DEAL, BUT THE PEOPLE THAT ASSIST ARE AWESOME, JUST WONDERFUL PEOPLE, KEEP IT THAT WAY
Cliente verificado
6/10 Aceptable
Les
13 abr. 2024
No le gustó: Limpieza
my room had a leak coming from the ceiling. and it seems thats the room hadnt been cleaning prior to my arrival because someones clothes were still next to the bed.
Les
Se hospedó 3 noches en abril de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 15 abr. 2024
Dear Les,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DURHAM - TRIANGLE PARK. I was disappointed read that due to the leaking ceiling and unclean room your experience was less than ideal. Please accept our apologies. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback. We would like to provide a better experience soon.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
10/10 Excelente
Vanessa
13 abr. 2024
Le gustó: Limpieza y servicio y personal
Vanessa
Se hospedó 3 noches en abril de 2024
Respuesta de Olivia RediResponse Specialist , el 14 abr. 2024
Hello Vanessa, The staff at the Red Roof Inn Durham - Triangle Park and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver great experiences for all guests and we're happy you were satisfied with your visit, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Aceptable
Aaron
Viaje en pareja
7 abr. 2024
No le gustó: Limpieza y condiciones de la propiedad
Easy access location off highway. Check in was easy and quick. Room smelled. Bathtub was peeling paint. Need to wash bathroom doors. Towels were soft. Bed was firm and springy but slept well enough. Good lighting on outside so you feel safer. Good stay enough for necessary traveling.
Aaron
Se hospedó 1 noche en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 8 abr. 2024
Dear Aaron,Thank you for taking the time to tell us about your stay at the RED ROOF INN DURHAM - TRIANGLE PARK. I was thrilled to see you were pleased with the quick check in process and the easy access to the highway. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that the bathtub was peeling, the room smelled and the uncleanliness of the bathroom doors hindered your stay. Nevertheless, I am happy the stay was good enough.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
2/10 Terrible
Christopher
3 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Christopher
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 4 abr. 2024
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
4/10 Malo
James
17 feb. 2024
No le gustó: Limpieza y condiciones de la propiedad
James
Se hospedó 1 noche en febrero de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 18 feb. 2024
Hello James,I sincerely apologize that your stay at our Red Roof Inn Durham - Triangle Park didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
4/10 Malo
Ajay Kumar Reddy, Bellevue
Viaje de negocios
4 feb. 2024
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
The floor was greasy
Ajay Kumar Reddy
Se hospedó 5 noches en enero de 2024
Respuesta de Gabrielle RediResponse Specialist, el 4 feb. 2024
Dear Ajay,Thank you for your review following your stay at Red Roof Inn Durham - Triangle Park. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the floor was greasy, which saddens us. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
8/10 Bueno
Darris
11 ene. 2024
Le gustó: Servicio y personal
Darris
Se hospedó 1 noche en enero de 2024
Respuesta de Adraine Rediresponse Specialist, el 12 ene. 2024
Hello Darris,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
10/10 Excelente
Robert
8 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Robert
Se hospedó 1 noche en enero de 2024
Respuesta de AdraineRediresponse Specialist, el 10 ene. 2024
Hello Robert,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red RoofSincerely,Red Roof Management
10/10 Excelente
Ebett
Viaje familiar con niños
31 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ebett
Se hospedó 1 noche en diciembre de 2023
Respuesta de Adraine Rediresponse Specialist, el 1 ene. 2024
Hello Ebett,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip at Red Roof.Sincerely,Red Roof Management
10/10 Excelente
Jessica
24 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jessica
Se hospedó 3 noches en diciembre de 2023
Respuesta de Sharma RediResponse Specialist, el 25 dic. 2023
Hello Jessica, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
8/10 Bueno
Lundon
17 dic. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Lundon
Se hospedó 2 noches en diciembre de 2023
Respuesta de Xao RediResponse Specialist, el 19 dic. 2023
I appreciate the time that you took to share your sentiments with us, Lundon. Our team at the Red Roof Inn Durham - Triangle Park appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
2/10 Terrible
Alexander
Viaje familiar con niños
13 dic. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Alexander
Se hospedó 13 noches en noviembre de 2023
Respuesta de Chirell RediResponse Specialist, el 15 dic. 2023
Dear Alexander,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Durham - Triangle Park and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,ChirellRediResponse Specialist
2/10 Terrible
smith
11 dic. 2023
Le gustó: Servicios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Customer service is bad. The front desk treated people like garbage no welcome at all
smith
Se hospedó 2 noches en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 11 dic. 2023
Dear Smith,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Durham - Triangle Park. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding bad customer service. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist
6/10 Aceptable
David
9 dic. 2023
No le gustó: Servicio y personal
Spectrum Was doing Maintenance all day and I. Was uncomfortable to leave cause my door wasn’t closed all the way so I couldn’t sleep comfortably between the noise and door it. Plus it took from8 til12
David
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell RediResponse Specialist, el 10 dic. 2023
Dear David,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Durham - Triangle Park. We are sorry you had a less than satisfactory experience, prompting your 3/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding door not closing properly and disturbances. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.It would be our pleasure to have you stay with Red Roof again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ChirellRediResponse Specialist
10/10 Excelente
David
5 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great
David
Se hospedó 1 noche en diciembre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 6 dic. 2023
Dear David,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN DURHAM - TRIANGLE PARK. We sincerely appreciate your comments and are happy to hear you had a great experience with us. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management
2/10 Terrible
Edwin
17 nov. 2023
Edwin
Se hospedó 2 noches en noviembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 18 nov. 2023
Hello Edwin, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 Bueno
Darris
13 nov. 2023
Darris
Se hospedó 1 noche en noviembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 5 dic. 2023
Hello Darris,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
6/10 Aceptable
Jim
Viaje de negocios
8 nov. 2023
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
I liked that it was cheap. I did not like the cockroach on the bathroom wall I killed just as soon as I entered the room.
Jim
Se hospedó 1 noche en noviembre de 2023
Respuesta de LaTunde Murrant. Rewards Specialist, el 10 nov. 2023
Dear Jim,I appreciate you sharing your feedback following your stay at the RED ROOF INN DURHAM - TRIANGLE PARK. I was saddened to read that your stay fell short of your expectations due to the insect on the bathroom wall that you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excelente
Precious
31 oct. 2023
Precious
Se hospedó 7 noches en septiembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 3 nov. 2023
Hello Precious, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DURHAM - TRIANGLE PARK . It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
6/10 Aceptable
Cliente verificado
Viaje en grupo
23 oct. 2023
It gets the job done
It's not fancy, but that shows in the price you pay.
Cliente verificado
Se hospedó 1 noche en octubre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 24 oct. 2023
Hello Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN DURHAM - TRIANGLE PARK. It’s great to hear that you were pleased with our affordability. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of any issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent any problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 Bueno
Cliente verificado
13 oct. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Cliente verificado
Se hospedó 2 noches en octubre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 15 oct. 2023
Hello Valued Guest, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DURHAM - TRIANGLE PARK. It’s great to see you enjoyed your stay, resulting in a 8/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
4/10 Malo
Taimek
12 oct. 2023
Taimek
Se hospedó 1 noche en octubre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 3 nov. 2023
Hello Taimek, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 Bueno
Sheryl
12 oct. 2023
Sheryl
Se hospedó 1 noche en septiembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 15 oct. 2023
Hello Sheryl, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN DURHAM - TRIANGLE PARK. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
8/10 Bueno
Delwyn
10 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn't get any hand towels when I turned in my dirty hand towels. I couldn't find the desk clerk at checkout. I did like the location and how accessible shopping and restaurants was. Everything was within walking distance and convenient.
Delwyn
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 11 oct. 2023
Hello Delwyn,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
2/10 Terrible
Gavinn
7 oct. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Gavinn
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kerry-Lee RediResponse Specialist, el 8 oct. 2023
Hello Gavinn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
6/10 Aceptable
Olivier
2 oct. 2023
Le gustó: Limpieza y condiciones de la propiedad
Situation isolé mais peut suffir pour un passage
Hôtel situé près d'une grande route très empruntée. Il est assez isolé car éloigné du centre de Durham et de raleigh. Il peut s'avérer être une option pour une halte sur un long trajet. La chambre était propre et bien équipée. Par contre il y a des individus extérieurs à l'hôtel qui stationnent sur la parking le soir, et qui fument des substances.
Olivier
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 4 oct. 2023
Hello Olivier,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our parking. I hope you will return to enjoy a memorable and exceptional experience.
8/10 Bueno
Jose
29 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jose
Se hospedó 1 noche en septiembre de 2023
Respuesta de Recordo Rediresponse Specialist , el 30 sept. 2023
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DURHAM - TRIANGLE PARK and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Recordo Rediresponse Specialist
8/10 Bueno
Jose A Blanco
28 sept. 2023
Jose A Blanco
Se hospedó 3 noches en septiembre de 2023
Respuesta de Devorine Red Roof Management, el 29 sept. 2023
Thank you for rating your recent stay, Jose. I'm so glad we earned your 4/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 Terrible
Raymond
16 sept. 2023
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
WARNING! ROACH INFESTED!
I checked in and there was no issue until ingot to my room. I saw one roach on the walk where the tv is located and another one was in the bathroom. Totally unacceptable! I didn't realize that the rooms had no refrigerator or microwave! And the roaches just kept coming...
Raymond
Se hospedó 3 noches en septiembre de 2023
Respuesta de Xao Red Roof Management RediResponse Specialist, el 17 sept. 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn Durham - Triangle Park, Raymond. I am sorry that your experience did not meet your expectations. You stated that the listed insects hindered your stay. We work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to rectify these in a timely manner, I have shared your comments with the property. As it pertains to the lack of the amenities mentioned, please feel free to browse our options and select the one that has what you need, as the room type you reserved does not have this.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist
8/10 Bueno
Ericka
15 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ericka
Se hospedó 2 noches en septiembre de 2023
Respuesta de Toni-Ann RediResponse Specialist, el 16 sept. 2023
Hello Ericka,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof locations in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist