I had the worst experience with the said hotel so when we checked in after few hours we checked out already.
1. First the service of the reception of the said hotel is really bad.
She’s very slow and impolite, I know that I got the hotel from free but that doesn’t gave her any right to be impolite.
2. Second thing, I were charged double. The below amount was debited in my Emirates NBD account then on the reception they told me that tax and service charges to be paid in the reception.
So I paid almost the same amount. I didn’t accept the additional charges but what can we do.
3. Third thing the room I booked was Deluxe Room they gave us only standard room.
I’ve been there before so I know what Deluxe and what standard room is.
Overall experience is bad, they ruined my weekend and we even booked again for other hotel since we travelled so far just to enjoy our weekend.
I’m really disappointed, the reward been wasted, my time wasted as well everything turns out really bad.
Please check on this and revert with your feedback specially on the double charges.
Thank you,