Exterior
Ver disponibilidad

Opiniones de Best Western Rayne Inn

2.5 out of 5
Best Western Rayne Inn
1422 N Polk St, Rayne, LA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 104 de 305 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 105 de 305 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 45 de 305 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 21 de 305 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 30 de 305 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Yesenia

Se hospedó 1 noche en julio de 2021

8/10 Bueno

Sally

Viaje familiar
No le gustó: Servicios
We weren't there very long but it felt safe and clean enough. Easy access to interstate.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

James

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Malik

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Samuel, SLIDELL

Viaje familiar
No le gustó: Condiciones de la propiedad
Unfortunately the elevator was broken and had to use the stairs to second floor. Close to I10 a lot of truck noise not bad if you keep AC fan on.
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Nikolas

No le gustó: Limpieza y servicio y personal
Sandwiched between freeway and a rest area for hundreds of idling semis. Why would you build here? Trucks also make noise coming and going and beeping while backing up. I also feel weird. Mold? Pet dander? ALso hard to find. Poor signage. Gross town. Barking dogs. My worst choice of new year so far. Stained towels. Gaps in door frame. Tv keeps defaulting to no reception setting. Avoid.
Se hospedó 1 noche en enero de 2024
Respuesta de Kishan, el 13 ene. 2024
Dear NikolasWe thank you for choosing to stay at our hotel. If you were unhappy with your stay upon check in we would have gladly provided you with a refund. Almost all the things you are saying is false about our hotel. First of all Rayne is a great safe town, we do not expect pets, we make sure all our amenities are clean including towels. Keeping everything clean is a priority for. Of something was wrong the front desk could have made a room change. For the price that you paid we make sure the guest gets more value than paid for. To be honest this review is not fair to the hotel and our staff who make sure everything is done right for the guest.

10/10 Excelente

Jeanelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was located in walking distance to everything
Se hospedó 5 noches en enero de 2024

10/10 Excelente

yvonne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have nothing bad to say, it was quiet and clean. The only thing I didn’t like, which had nothing to do with the hotel, was it only had fast food restaurants nearby. You had to go to another town to get to a restaurant!
Se hospedó 2 noches en diciembre de 2023

4/10 Malo

Peter

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Mattress was terrible. Toilet was not well secured to the floor, would move.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Kishan, el 29 dic. 2023
Dear PeterWe are glad that you chose to stay at our hotel.We are very sorry you had to go through this inconvenience. The front desk cold have sent maintenance to your room or could have made a room change if requested. Again we apologize and we hope to see you in the future.

2/10 Terrible

Bryan, Magnolia

Viaje de negocios
No le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kishan, el 16 dic. 2023
Dear BryanWe are so sorry that you were not satisfiedwith your stay. Your business is very important to us. We wish you were able to provide us with more details about what went wrong during your stay. We hope to get another change to serve you in the future.

8/10 Bueno

Tommy

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Evening or night clerk had a personality
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Alberto

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Terrible
Se hospedó 1 noche en diciembre de 2023
Respuesta de Kishan , el 5 dic. 2023
Dear Alberto, On behalf of the entire staff we are extremely sorry for your bad experience. If you would have elaborated more on your experience it would have been more helpful in looking into your experience and what went wrong.We hope you give our hotel another chance so that we can get another opportunity to accolade you.

10/10 Excelente

Sandrael

Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

Vicki

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The toilet sounded like air raid horns every time you flushed the toilet. When we got to hotels the second night dead tired and dragging into rest. We came in and go up to our rooms and not one key card worked. So I had to walk all the way back down to the front desk. When I walked around the corner the clerk says, “oh, your key cards didn’t work.” Okay, so if you knew there was a problem, they should have stopped us before we went all the way to our rooms.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Cynthia

Clean rooms nice staff
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

randy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place fairly noisy because the interstate is right behind the hotel looks like a good breakfast
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Anita

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good hotel for the night. After reading other reviews, was kind of on the fence, but everything was fine or better. Good water pressure, ac worked fine, tv worked. They do have more truckers than personal vehicles staying, but didn't hear anything or even interstate noise. Breakfast had scrambled eggs and sausage, and a waffle iron hot and ready, and the coffee was great.
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Gail

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
They used a paper towel to stuff in the area where the phone connection was. The floors and rugs where so dirty if you went bare foot your feet where black.
Se hospedó 3 noches en octubre de 2023
Respuesta de Kishan, el 23 oct. 2023
Gail We are sorry you faced unconvinced in your stay. We make sure our carpets are well cleaned as carpet cleaning is done regularly. We hope to serve you in the near future.

2/10 Terrible

Derek

Was supposed to be charged 123 dollars yet once i left they charged 164 dollars...the thing is that i checked in at 3pm qnd went to a restaurant to eat. My girlfriend told me to just come to her house and stay so i went back to pick him my items. I told the gentleman at desk and told to just charge me for the room anyway. I didnt expect them to overcharge me, especially since i never used anything. All i did was put my bag down and go eat. Very disappointed
Respuesta de Kishan , el 16 oct. 2023
Derek,We are so sorry you went through this inconvenience, however since your reservation was booked through a third party which was Expedia not through our front desk rate plan. Expedia will have to help you resolve this issue as they have control over this rate since the reservation was booked through expedia.

10/10 Excelente

Wendi

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

travis, fordoche

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great clean motel, excellent staff
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Tresica

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Marcia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good, clean, fair price.
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Sarah

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jeanelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff looked out for me
Se hospedó 3 noches en junio de 2023

6/10 Aceptable

Christine A

Viaje familiar
No le gustó: Condiciones de la propiedad
Property is a bit run down and the elevators were broke. The stairwell was like a sauna. The rooms were ok but more like a motel 6 without the reduced price. Convenient to I-10.

8/10 Bueno

Lettie

Se hospedó 2 noches en junio de 2023

8/10 Bueno

Sharon

Viaje en pareja
Clean but a little run down.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Peter, Phoenix

No le gustó: Servicio y personal
Front desk was disinterested and unhelpful. The area feels unsafe.
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Lorraine, Calgary

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Entire place smelt like cigarette smoke and air freshener. Front desk staff hardly spoke to us and was not helpful. Very noisy as it is by the interstate. Run down and not well maintained.
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Kimberly

Viaje en grupo
Le gustó: Servicio y personal
Just Ok for one night.
It was ok for just one night. The room smelled like a wet dog, the TV didn’t work. I had to undo the cable box and plug it back in. The bed was springy and lots of traffic noise on the road side. Check in was fast.
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Gary

Viaje de negocios
Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

Joshua

Viaje en grupo, Viaje de negocios
Le gustó: Limpieza y servicio y personal
Safe place to stay while I was in the area for training. The bed was comfortable and I had no problems with the room.
Se hospedó 2 noches en mayo de 2023

6/10 Aceptable

David

Viaje familiar
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 3 noches en mayo de 2023

8/10 Bueno

Rodney, Madison

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en abril de 2023

4/10 Malo

Julie

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The nonsmoking room was on a floor filled with smoking rooms, the smoke smell filled the hall & came into the room. Towels were not filled in the room & were old worn out & stained. Comforter had a hole in it & pillows smelled. Parts of walls were not finished being repainted. Not a place I’d stay again & if not prepaid non-refundable would have left.
Se hospedó 2 noches en abril de 2023

8/10 Bueno

Pamela

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Had a good experience at this best western hotel. Stay friendly & breakfast included However I excepted it to be a nicer hotel because I paid extra to go there. No fault of management just think it’s in a lower class neighbor hood. Other that I had a great stay
Se hospedó 1 noche en abril de 2023

6/10 Aceptable

Jamie

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Jamie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Timm

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Altered Metal
Horrible, I will never stay here again, I should have just slept in my car, next year Ill drive the extra 40 miles in either direction to stay somewhere else. The only reason I stayed here was because of the convivence...wont make that mistake again... first off when I was checking in on that Saturday afternoon it seemed like I was inconveniencing the young man behind the counter to check in for the stay, second when you enter the building the notice at the door says "No smoking", this must be just a suggestion because this place reeks of stale Marlboro Reds and the 1970's, I even had a glass ashtray in my room like they were encouraging this type of thing, if I could have gotten a refund I would have but by the time the stench hits your nose its to late so I made the best of it, and the third thing is the towels are scratchy might as well try to dry off with a sheet of 90 grit sandpaper...yeah, wont be staying here again, but it does look nice outside but they need to clean along the fence line and fix the gardens...
Se hospedó 1 noche en marzo de 2023
Respuesta de Harsh, el 27 mar. 2023
Sorry for your experience but we were rented out.

10/10 Excelente

Stewart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As advertised
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Kellie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I spoke with an Expedia rep the night I made this reservation about canceling because I typed the wrong date I needed may not March. The rep told me it would be taken care of but evidently it was not, I never went to the hotel because it was suppose to be cancelled so I could re book the correct date. I have snap shots of my entire conversation if needed
Se hospedó 1 noche en marzo de 2023
Respuesta de FDM Harsh Patel, el 22 mar. 2023
I think you meant to give this to the Expedia booking engine and not our hotel.

10/10 Excelente

Brian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Gail

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good value
Se hospedó 2 noches en febrero de 2023

10/10 Excelente

Aaron

Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Tammy

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2022

8/10 Bueno

Alexis

Le gustó: Limpieza y comodidad de las habitaciones
Just OK
Not the nicest of hotels. We had some stains on our blankets and the AC did not work. But it was satisfactory for the night. Oh and the gym is 3 machines, one treadmill, one bike, one elliptical type thing
Se hospedó 1 noche en noviembre de 2022

2/10 Terrible

Dana

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
You may get charged a different rate at check in
I was suppose to have a free night per my reward , as documented on my reservation when i checked in , hotels .com entered the incorrect code and i was billed for them night . I am now going to have to deal with hotels.com customer service to get a credit.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Bianca, el 25 nov. 2022
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.