Ranchos en Retford

“We did not receive the check-in details via e-mail so could not check in and ultimately not stay overnight. The phone number that was with the booking was supposed to be a helpdesk with the operator being anything but helpful. We had a look for help at the property but could not find anyone on two separate occasions; we were also astounded to discover that the accommodation was in the middle of a wedding venue and NOT the wedding we were attending. We did manage to find a mobile number for...

“The room wasn’t clean, the headboard on the bed was worn and ripped, underneath the bed was filthy and full of hairs, a previous guests glasses were left in the room, a small used soap bar used unhygienic and not enough for 2 guests, other items were also not replenished, despite having a previous stay at this hotel which was good this one did not live up to the previous standard and the member of staff on reception was also quite rude”

“We paid a premium price for a very standard room. Double bed with hard pillows. Very dated in the decor and furnishings. I was disappointed with the whole experience. Set menu for the evening was very pricy and was underwhelming. Breakfast was what saved the day, nice ingredients, great selection. Staff were friendly.”