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Opiniones de Hotel Jazz

3.5 out of 5
Hotel Jazz
Austurgata 13, Reykjanesbær, Reykjanes

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 538 de 869 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 245 de 869 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 51 de 869 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 20 de 869 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 869 opiniones" "

9.4/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

9.0/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Gerardo

Se hospedó 1 noche en septiembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Gerardo! We really appreciate your feedback. Have an outstanding day!

10/10 Excelente

Dushan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Elena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien!!!!
Las camas muy cómodas y todo muy limpio. Cerca del aeropuerto. Desayuno muy completo desde 4hoo. El aspecto exterior del edificio es extraño y no responde al interior. Las habitaciones muy cuidadas y la ropa muy limpia. Había en la entrada un extraño olor a comida oriental. Fácil para acceder al aeropuerto.
Se hospedó 1 noche en febrero de 2023
Respuesta de Karl, el 2 mar. 2023
Hello Elena. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us!Have an outstanding day :-)

8/10 Bueno

Santiago

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Es un hotel muy cómodo y bien cuidado, la habitación muy bien, el desayuno nada espectacular pero estuvo aceptable. El parking del hotel no es muy grande así que supongo que dependiendo del día o la época del año puede costar encontrar una plaza libre.
Se hospedó 1 noche en agosto de 2022
Respuesta de Guggi, el 5 feb. 2023
Hello, thank you :)RegardsHotel Jazz

10/10 Excelente

Raul

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente servicio y atención, alrededor hay variedad de restaurantes y super 24/7. Queda a 40 min de Reijkiavik pero la carretera excelentes condiciones e iluminada
Se hospedó 7 noches en octubre de 2022
Respuesta de Ewa, el 14 nov. 2022
Thank you.

10/10 Excelente

Paola

Se hospedó 1 noche en septiembre de 2022
Respuesta de Ewa, el 1 oct. 2022
Thank you.

10/10 Excelente

Pablo Daniel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitación amplia. Buen baño. Check-in rápido.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ewa, el 1 oct. 2022
Thank you.

10/10 Excelente

Cristina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfecto hotel, acogedor, limpio, tranquilo.
El hotel estupendo, el acceso de madrugada sin problema. El desayuno súper completo y sitio ideal. La habitación perfecta. Repetiría sin dudas.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Ewa, el 24 sept. 2022
Thank you.

10/10 Excelente

Emiliano

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Cómodo y económico. Muy bien el desayuno desde tan temprano
Se hospedó 1 noche en agosto de 2022
Respuesta de Ewa, el 24 sept. 2022
Thank you.

10/10 Excelente

FERNANDO

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Todo correcto
Personal muy amable, buena ubicación
Se hospedó 1 noche en agosto de 2021
Respuesta de Hotel Jazz, el 23 sept. 2021
Dear Fernando. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Have an outstanding day :-)

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar tranquilo y limpio muy cercano al Aeropuerto.
Se hospedó 1 noche en noviembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019
Respuesta de Kalli, el 1 abr. 2019
Dear Guest! We really appreciate your feedback. We are very happy that you liked our hotel and your stay with us was a memorable one! We look forward to welcoming you back in the hotel soon! Have an outstanding day!

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Muy amables y el personal anuente a ayudar y cooperar, y el traslado al aeropuerto incluido 👍🙏
Se hospedó 1 noche en septiembre de 2018
Respuesta de Hotel Jazz, el 23 sept. 2018
Dear Traveller. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Have an outstanding day :-)

10/10 Excelente

Orlando Fabian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very recommended!!
Excelent hotel! Super comfortable with wonderful people and a great and tasty breakfast! Hot chocolate is awesome!!! Good location, nice hotel nice music
Se hospedó 1 noche en diciembre de 2017
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with. Have an outstanding day :-)

8/10 Bueno

Nancy

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Neighborhood seems a bit run down. We did walk to a nice Italian restaurant. Short drive to the airport.
Se hospedó 1 noche en abril de 2024
Respuesta de Karl, el 20 abr. 2024
Dear Nancy. Thank you for your review and for choosing ourhotel. Have an outstanding day :-)

6/10 Aceptable

Matthew

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Stayed here on our last night in Iceland before heading home as it was close to the airport. Check in process was easy as you just let yourself in, find your name & grab your keycard. The bathroom though is what knocks down the stars, to start with it smelled of urine & you could see dried urine on the wall behind the toilet, shower doesn’t drain so doesn’t take long before the entire bathroom is flooded with water. Furthermore the beds are like sleeping on a piece of wood…..of our eight nights in Iceland it was by far the hardest bed & our least favorite place we stayed.
Se hospedó 1 noche en marzo de 2024
Respuesta de Karl, el 29 mar. 2024
Dear Matthew! thank you for choosing Hotel Jazz and taking an effort to review us! We will look at this.Have an outstanding day!

10/10 Excelente

john

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and easy 👌
Se hospedó 1 noche en marzo de 2024
Respuesta de Karl, el 16 mar. 2024
Dear John. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers.Have an outstanding day :-)

4/10 Malo

Hayley

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios
I specifically requested the larger of the rooms as I wanted a bath. The room had a bath but no plug so was unable to use it. I was unable to let the hotel know as the hotel reception is not manned at any point of our stay. A waste of money for a hotel for a bath option when clearly you can’t have one! The breakfast is not worth the money so don’t waste yours. There is a 24/7 shop on the doorstop so get your necessary items there!
Se hospedó 3 noches en febrero de 2024
Respuesta de Karl, el 25 feb. 2024
Hello Hayley,we have showers.we do not have a bath, we have shower,only this has bath.Have a nice day:)

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Amazing
Se hospedó 1 noche en febrero de 2024
Respuesta de Karl, el 23 feb. 2024
Dear Sandra. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)

10/10 Excelente

Christine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Karl, el 30 ene. 2024
Dear Christine. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers. Have an outstanding day :-)

6/10 Aceptable

Gudmundur

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Karl, el 15 ene. 2024
Dear Gudmundur. Thank you for your review we are now self service Hotel.Have an outstanding day :-)

10/10 Excelente

Davide

Se hospedó 1 noche en enero de 2024
Respuesta de Karl, el 15 ene. 2024
Dear Davide. Thank you for giving us a perfect for being self service Hotel. Have an outstanding day :-)

10/10 Excelente

Victoria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Karl, el 2 ene. 2024
Dear Victoria. Thank you for giving us a perfect rating and forrecommending our hotel to other travelers.Have an outstanding day :-)

8/10 Bueno

Leendert

Se hospedó 3 noches en septiembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Leendert! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Very cute place and very walkable!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The lady that runs the hotel is sweet and understanding. Let me use the microwave downstairs and even changed my room when I had a small issue with the room. Great stay. The only hotel I stayed twice on my trip to Iceland
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review John!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

8/10 Bueno

Allen

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
good condition and convivence, breakfast is Excellent.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Allen! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excelente

Sian

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location in easy reach of the airport. This is a lovely quiet hotel next to the sea front and in the centre of Keflavik so it’s a nice area to walk around as well. We liked the self service element and also the early breakfast buffet.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review Sian!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

10/10 Excelente

John

Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review John!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

2/10 Terrible

Ángel, Chihuahua

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal y servicios
There is an issue with the staff, they don’t speak English very well when I checked in they informed me my reservation didn’t include breakfast however it clearly stated free continental breakfast and mentioned it’s an issue with Expedia. After reaching out to Expedia they advised that breakfast was included when I walked down a female approached me to ask my room number and proceeded to say “you need to pay” despite showing her the conversation with Expedia and the advertisement about their “hotel” they declined to allow us to have breakfast without paying and she didn’t understand English so she just kept saying ok extremely misleading information
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Angel! We really appreciate your feedback. It was misunderstanding sorry for that!Have an outstanding day!

6/10 Aceptable

Maritza

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicios
The property was clean and room space was decent. However, the guy at the front desk told us we do not have breakfast included which was incorrect. According to the Expedia website where I purchased the stay, it mentions that free breakfast is included. He kept insisting then when I showed him the information online, he just said "ok". I was a bit confused. I asked to speak with the supervisor and supposedly he's the supervisor. Please update your amenities for future customers, if this isn't the case.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Maritza! We really appreciate your feedback. Have an outstanding day!

10/10 Excelente

Danielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and comfortable place to sleep near the airport with easy access to the grocery store and restaurants
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review Danielle!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

8/10 Bueno

MAIKO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked a room with a bathtub to relieve the fatigue from the long long flight, and it was a right decision. But just note that the amenities shown in the photos are not provided in the bathroom. The room was clean, there was an elevator, and there were supermarkets nearby. Breakfast was simple but good!!
Se hospedó 1 noche en agosto de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Maiko! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excelente

Judith

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
The property is close to the airport, close to dining options. Room is nice size.
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review Judith!We really appreciate your business and trustin us. We hope to be your first choice next time you visit Iceland! Have an outstanding day!

8/10 Bueno

Nicholas

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Good stay
Nice hotel and great location. Beds were good and easy check in. Bathrooms and floor were okay. Wi-Fi was really weak in room 209 (family room) and we weren’t able to use it without walking down to the lobby. Overall a good stay for what we needed.
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Nicholas! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

6/10 Aceptable

Laure

Le gustó: Limpieza
Convenient, not superb...
This is a convenient hotel if you arrive late in Reykjavik or if you leaving early. The international Airport of Keyflavik is an hour away of Reykjavik, and the hotel is 10 minutes away from the airport. Pros: location close to the airport, easy parking, breakfast starts at 4 am Cons: no human presence (All is done through emails), no food available of you arriving late, no shuttle to the airport.
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Laure! We really appreciate your feedback. Have an outstanding day!

10/10 Excelente

Tony

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was spacious, clean and nicely laid out, bathroom was large and well presented, was nice and warm and beds were comfortable
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Tony! We really appreciate your feedback. We are very happy that you liked our hotel and your stay with us was a memorable one! We look forward towelcoming you back in the hotel soon! Have an outstanding day!

10/10 Excelente

Karen Klaaske Maria Van

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Heel nette kamer, mooi, ruim. Self check in. Alles lag perfect klaar. Ontbijt is ook self service: alles staat klaar in ontbijtruimte, veel keuze voor beleg. Koffiemachine, koelkast met yoghurt, kaas, vleesbeleg, fruit en gekookte eieren. Prima zo!
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review Karen! We really appreciate your business and trust in us.We do take pride in catering to our guests’ needs the best way we can.I’m sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay We hope to be your first choice next time you visit Iceland!Have an outstanding day!

6/10 Aceptable

Bin

No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Bin! We really appreciate your feedback.Have an outstanding day!

8/10 Bueno

Heidi

Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Heidi! thank you for choosing Hotel Jazz and taking an effort to review us!We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excelente

José Alberto

Se hospedó 1 noche en julio de 2023
Respuesta de Karl, el 8 dic. 2023
Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay and just around the corner.Have an outstanding day :-)

8/10 Bueno

Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfekter Start auf Island
Als Start unserer Reise, dieses Hotel gewählt. Alles so wie wir es erwartet haben, Parkplatz vor der Tür, ruhige Lage, bequemes Bett, ausreichendes Frühstück…. Für eine Nacht empfehlenswert 👍
Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Martin! thank you for choosing Hotel Jazz and taking an effort to reviewus! We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

10/10 Excelente

Michelle

Le gustó: Servicio y personal y condiciones de la propiedad
I would return to hotel jazz again and again and again! It was clean. It was convenient. It was warm. It had everything I could need or want. Located in Keflavík it’s super easy to get in and out of the airport, but it’s also in the much overlooked town of Keflavík, which is a fantastic fantastic town. I’ve been to Reykjavík several times and never spent much time in Keflavík. I’m glad I did on this trip! I found a delightful location that is a perfect host for my future visits!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Karl, el 8 dic. 2023
Wow! What a wonderful review! We really appreciate your business and trust inus.We do take pride in catering to our guests’ needs the best way we can.I’m sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay We hope to be your first choice next time you visit Iceland!Have an outstanding day!

8/10 Bueno

Philippe, San Francisco

Viaje en pareja
Le gustó: Condiciones de la propiedad
The Jazz hotel is in the middle of a residencial neighborhood. It is primarily convenient due to its proximity to the airport. We found 1 dinner-time restaurant (the Library Restaurant) 5mns by foot from the hotel. During your stay at the Jazz hotel, you may not see the staff. They do not answer the phone or respond to email inquiries. Breakfast was "ok". Cleanlisness was "ok". It is a no-frills place but convenient compared to shuttling from Reykjavik to catch your flight.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Philippe! thank you for choosing Hotel Jazz and taking an effort to reviewus! We are happy that Hotel Jazz has met your expectations. We hope to see you in the near future! Have an outstanding day!

4/10 Malo

Margaret

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The shower was dirty and sprayed water over the barrier onto the floor, toilet paper and my "dry" clothes. The outlet was falling out of the wall. The bed lamp socket was falling out of the stem of the lamp. The alarm went off briefly when we opened our door to exit our room. There was no one on site to report the problems to. Parking was good. Centrally located. Bed was comfortable. Would not stay here again.
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Katie

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bathroom wasn't clean, but of course there aren't any staff to talk to about it. We even ran out of TP and had to resort to stealing some from the lobby bathroom.We tried to check-in early but weren't able to contact the hotel. We tried all 3 numbers provided and there was no answer. We tried calling multiple times... Nothing. Would not recommend!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Dirk

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A good hotel for a good price
Nice, clean hotel. A good stay for a night after late arrival or early depature. The beds are comfy and the room was very clean. Enough space for two. You got everything you need. The breakfast was sufficient to start into our day.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Simone

Le gustó: Limpieza y condiciones de la propiedad
Great stay
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Cliente verificado

Hotel jazz
Shower broken during stay. Water dumps from the line and the drain did not work properly so it flooded the bathroom. Had to use rolled up towels to help keep the water from entering the room. Self service check in so no answer when front desk called multiple times. Refrigerate not working. Room was otherwise basic.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Tina

Se hospedó 1 noche en octubre de 2023
Respuesta de Karl, el 8 dic. 2023
Dear Tina! We really appreciate your feedback. Have an outstanding day!