Thank you for choosing our hotel, and for taking the time to write a review!

Dear Taoufik,Thank you for the rating and review.I can see we did not meet all your expectations, and we take that to heart, we will use your review as a guide for needed improvements.Best regards,Reykjavik Natura Reception

Dear Victor, Thank you for choosing to stay with us and for your kind review! We are glad to hear your stay was pleasant and we hope to welcome you again to our property.

Dear Victor, Our team here at Icelandair Hotel Natura are very grateful for your generous review and hope we can accommodate you again in the near future.

Dear Mr. Mimon, Thank you kindly for sharing your experience with us. We appreciate your feedback and we are truly sorry that your stay with us fell short of your expectations. We are aware of and value the privileges that Gold members have. We always try to upgrade to a better room category for Gold members, however it is always based on availability for the whole stay. Discount on food and beverages for Gold member is always applied at check-out once there are enough purchases to cover the fixed amount of the discount. We are sorry to hear that this was not clarified correctly. Once again, we value your feedback and we are always looking for ways to improve our service. Sincerely, Icelandair Hotel Reykjavik Natura

Thank you for your feedback!

We thank you so much for your review. We apology for any inconvenience. We are checking your case. Once again thank you so much . We our best regards

Dear guest, Thank you for your feedback. Best regards, Margarita

Thank for staying with us. We appreciate your feedback!

Dear Sir/Madam, Thank you for staying with us. We really appreciate your feedback!

thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.

Dear Patricia, We happy that you chose Icelandair Hotel Reykjavik Natura and thank you for feed back. We look forward to see you again. Best, Front desk

Dear Jessica, Thank you for your feedback!We are more than thrilled to know that you were comfortable here and that our staff provided you a great service. Looking forward to see you soon!Best regards, Reykjavík Natura Hotel

Dear Andrew, Thank you for your feedback. We are thrilled to hear that you had a great time here and that you enjoyed our beautiful spa!We look forward to welcome you soon, Best regards, Reykjiavík Natura Hotel

Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Thank you for your positive feedback! We are glad to hear that you enjoyed our convenient location near the airport and our great restaurant. We hope to welcome you back again soon!

Dear Nathaniel,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay at the Reykjavik Natura Hotel. Providing a comfortable and welcoming environment for our guests is our top priority, and we are constantly striving to enhance our services each year.We are also glad to know that you appreciated our nice and calm location and its proximity to downtown.We look forward to the opportunity to welcome you back soon.Warm regards,Reykjavik Natura Hotel

Dear Harley,Thank you for taking the time to write a review and thank you for your kind words.We are happy you had an enjoyable stay with us and hope to see you again!Kind regards,Front desk

Dear Elizabeth,We are pleased to hear that you were comfortable during your stay with us. Providing our guests with a good experience is our top priority.Regarding our location, we are situated 30 minutes on foot from downtown. I hope you found everything you needed in the surrounding area or were able to easily access the city center by taxi or bus. We are always here to assist with transportation needs.Warm regards,Reykjiavík Natura Hotel

Dear Jurgen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location close to the center. It's always our pleasure to make your stay comfortable and enjoyable. We look forward to welcoming you back soon!Best regards, Reykjaivík Natura Hotel

We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!

Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Dear Carolyn,Thank you so much for your kind words! We're thrilled to hear that you had an amazing stay and found everything convenient for your travels. Our team works hard to ensure a pleasant experience for all our guests. We hope to welcome you back again soon!

Dear Guy,Thank you for sharing your feedback with us. We apologize for any confusion regarding the pool and spa access. We appreciate your understanding and are glad to hear that Expedia was able to offer compensation. We value your input and will use it to improve our communication with future guests. We hope you had an enjoyable stay overall and would love the opportunity to welcome you back in the future. Thank you for choosing our hotel.

Thank you for taking the time to leave a perfect review!

Thanks so much for taking the time to share your kind comments.The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

Dear Sabine,Thank you for your positive feedback.Best regards.Reykjavik Natura

Thank you for sharing your experience during your stay with us over the Easter weekend. We are pleased to hear that you enjoyed the convenience of having a restaurant on-site, as well as the proximity to a nearby convenience store. We are glad that you found the free parking to be a valuable amenity. It's wonderful to know that you appreciated the room and the view, despite overlooking the airport runway. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel.

Thank you for your kind feedback! We hope to welcome you again in the future!

Dear Yukiko,We regret any miscommunication that may have occurred during your check-in process. To provide clarification, breakfast was not included in your reservation. However, as a valued Expedia VIP member, you are entitled to a credit of 2526 ISK that can be utilized for any food and beverages, including breakfast. This credit equates to a discount of over 50%, but it does not cover the cost entirely. We apologize if this information was not clearly communicated to you during check-in, but hope that the refund exemplifies our dedication to delivering the highest standard of customer service.We regret any confusion caused by the discrepancy between the room amenities and the actual features available. Your comments regarding the spa/pool operating hours have been duly noted, and we will review our schedules to better accommodate our guests' needs.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure a more enjoyable experience for you.Thank you once again for your valuable feedback.Warm regards,Reykjavik Natura Front Desk

Thank you for sharing your feedback. We are sad to hear that your room did not exceed the standard you have expected from us. Regarding breakfast, it is unfortunately not included in the rate, however Expedia has offered a discount for food and beverages which was successfully redeemed. Once again, thank you for the feedback and we will take it for our improvements. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.

Thank you for choosing our hotel,and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Thank you for your kind feedback!

We appreciate for taking your time to give us a feedback. We are glad you enjoyed your stay. Hopefully, to welcome you again in the future!

Thank you for choosing our hotel and taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

Thank you so much for sharing your experience with us. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

Thank you for choosing our hotel, and for taking the time to submit a review!

Dear Mary,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

Thanks so much for taking the time to share your positive comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

Thank you for the perfect score!

Dear Paul,Thank you for your kind words!Were thrilled to hear that your stay was great. We wish to welcome you back in the future.Best regards,

Dear Emily,Thank you for the review.I am happy that your stay was alright and I have shared the feedback with our team to look into.I hope we have a chance to welcome you back in the future.