2/10
Extremely Disappointing Experience — Would Not Recommend
I’ve never had a disappointing holiday — until my stay at Cook’s Club Kolymbia. My sister, two cousins, and I stayed from 29 June to 9 July, excited for a relaxing girls' trip. Sadly, our experience was marked by poor service and a tense atmosphere.
While Emmanuel and Cristina from the guest experience team were kind and helpful, their efforts were overshadowed by the unprofessionalism of other staff. One poolside server (name appears as Panagiota) was rude and condescending on multiple occasions. Even after we raised our concerns, the situation worsened — and a cold attitude from other team members followed.
Staff often acted irritated by simple requests, which made us feel uncomfortable and unwelcome. It turned what should’ve been a restful trip into an emotionally draining experience.
The hotel’s location was also disappointing. The nearest beach was a 15-minute walk with no facilities, and the surrounding area felt underdeveloped and unsafe at times. While the food was great and the hotel looked high-end, it didn’t make up for the poor treatment.
I would not stay at a Cook’s Club again, and I strongly advise others not to be misled by the online presentation.
Gulistan
Se hospedó 10 noches en junio de 2025
