Lobby

Opiniones de Best Western Plus Richmond Hill Inn

2.5 out of 5
Best Western Plus Richmond Hill Inn
4564 US Highway 17, Richmond Hill, GA

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 811 de 1274 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 300 de 1274 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 84 de 1274 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 38 de 1274 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 41 de 1274 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Accesible
Se hospedó 2 noches en marzo de 2024
Respuesta de Front Desk Staff , el 5 mar. 2024
Jose, thank you for leaving a review. I am glad that the property was accessible as we strive to accommodate all of our guest! Thanks for visiting our property, have an amazing day!

8/10 Bueno

Gloria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un poco oscuro los alrededores
Se hospedó 3 noches en febrero de 2024
Respuesta de Front Desk Staff , el 20 feb. 2024
Buenos días, lamento que la propiedad estuviera un poco oscura para su gusto. ¡Instalamos luces más brillantes en todo el hotel y también estamos trabajando para arreglar las luces afuera del hotel! Muchas gracias por sus comentarios, ya que ayudan a convertirse en un lugar mejor para usted. ¡Que tengas un gran día, esperamos verte de nuevo!

8/10 Bueno

Beatriz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena
Se hospedó 1 noche en enero de 2024
Respuesta de Angelica, Hotel Manager, el 31 ene. 2024
Good morning Beatriz, The staff and myself wish you safe travels. We hope to see you again in the future. Thank you for taking the time to to respond to our surgery. Have a great day!

10/10 Excelente

Cindy

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Limpieza, comodidad, servicio al cliente, desayuno buffet
Se hospedó 1 noche en octubre de 2023
Respuesta de Angelica, Hotel Manager, el 13 oct. 2023
Good morning!We are pleased to see that your stay met all you expectations. Thank you for the positive feedback! We wish you safe travels and a beautiful fall this season!

10/10 Excelente

Pablo José

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ll
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager, el 4 may. 2023
Dear Pablo José,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience with us and that we met your expectations. We look forward to welcoming you again soon.Sincerely,Hotel Manager

10/10 Excelente

Germán

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bueno
Uno de los mejores q he visitado, personal, limpieza, desayuno continental muy bueno con variedad indoor Pool excelente 😊
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Manager, el 28 ago. 2022
Dear Guest, Thank you very much for your stay at the Best Western Plus Richmond Hill Inn. We believe that your stay met your expectations and was very good. Our hospitality is greatly rewarded by the satisfaction of our guests. We had the pleasure of serving you and hope that we will have the opportunity to do so in the future. Sincerely, Hotel Manager

8/10 Bueno

Luis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2021
Respuesta de Hotel Manager, el 15 dic. 2021
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

4/10 Malo

Rosa

Se hospedó 1 noche en octubre de 2021

8/10 Bueno

ALEX

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2021
Respuesta de Hotel Manager, el 21 sept. 2021
Dear Guest, Thank you for the review. We are delighted to hear from you about your wonderful experience with us. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. We look forward to having you with us again. Sincerely, Hotel Manager.

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2021
Respuesta de Hotel Manager, el 27 may. 2021
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 Bueno

Charlene

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place, could use some updating.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lorly Anne Monica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy confirmation, the site is very clean and staff are very nice
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Chau

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
We brought our dog with us, so we probably were placed in a pet-friendly room. The room has pet smell, it doesn’t feel very clean. Beds aren’t comfortable.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The facility was pretty quiet. The breakfast was just mediocre.
Se hospedó 4 noches en abril de 2024
Respuesta de Angelica, Hotel Manager, el 26 abr. 2024
Good evening Mr. Peter, The staff and I take pride in striving to be our best and help guest have a great experience when visiting our property. It is researching to hear that your stay went smooth and there were no issues from the time of your arrival to departure. Have a great day and drive safe!

10/10 Excelente

Russell

Viaje de negocios, Viaje en pareja
Excellent in all aspects
Se hospedó 3 noches en abril de 2024
Respuesta de Angelica, Hotel Manager, el 26 abr. 2024
Good evening, Thank you for leaving us a review. If you can offer any extra feedback to help us maintain a great experience for our future guest please let us know. We wish you safe travels. Have a great weekend?

10/10 Excelente

Ronald

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Angelica, Hotel Manager, el 26 abr. 2024
Good evening Ronald, We hope your stay was just the one you needed. Thank you for allowing my staff and I to welcome you to Richmond Hill. Have a great weekend!

8/10 Bueno

Harold

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
location too close to railway panhandler 100 yards from property
Se hospedó 1 noche en abril de 2024
Respuesta de Angelica, Hotel Manager, el 23 abr. 2024
Good afternoon, It is unfortunate to hear that the train near your room caused an inconvenience during your stay. We hope you’ve made it to your next destination with no issues. Have a great day!

8/10 Bueno

Joyce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice staff, clean room
Se hospedó 1 noche en abril de 2024
Respuesta de Angelica, Hotel Manager, el 15 abr. 2024
Good afternoon, Thank you for the kind words about your experience at out property. It is pleasing to hear that you had a clean room and the staff you saw and encountered while here was was nice. Thank you for leaving us a review. We hope to see you again’

6/10 Aceptable

Kristine

Viaje familiar
Le gustó: Limpieza y servicio y personal
Staff were great, and the rooms and public areas were clean. Breakfast was ok. A real turnoff was encountering a man smoking at the entrance of the hotel. Impossible to know if he was an employee or customer, but it made the place look and smell like a homeless shelter. Also, would have appreciated suitcase holders in the room so we didn’t have to leave them on the floor.
Se hospedó 1 noche en abril de 2024
Respuesta de Angelica, Hotel Manager, el 15 abr. 2024
Good afternoon, I’m the behalf of the staff and myself we would like to say thank you! First, thank you for allowing us to welcome you to our property. Thank you for the needback that we will us to help better our property and guest experience. I will be taking your advice and coming up with better ways to to make sure guest wants and needs are met.

10/10 Excelente

Anthony

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy on and off the interstate.
Se hospedó 1 noche en abril de 2024
Respuesta de Happy Spring, Hotel Manager , el 12 abr. 2024
Good morning, We are happy to hear that you found our property an easy stop during your travels. I owning you safe travels to your next destination. Have a great day!

10/10 Excelente

linda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just a great experience!
Se hospedó 4 noches en marzo de 2024
Respuesta de Angelica, Hotel Manager , el 12 abr. 2024
Good morning Linda,Thank you for leaving us a great review! We are happy to hear that your experience from start to finish was great. The staff and I wish you nothing but safe travels. Have a great weekend!

10/10 Excelente

linda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have stayed here before and it was just as nice this time. Comfortable beds, spacious rooms. From the front desk to housekeeping the people were so friendly and helpful. I will definitely stay here again.
Se hospedó 4 noches en abril de 2024
Respuesta de Angelica, Hotel Manager , el 10 abr. 2024
Good morning, Thank you for choosing to stay at our property again! The staff and I are grateful for the chance to welcome you back. All of us take pride in working as a team to make sure all guest have a great experience at our property. We wish you safe travels!

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Price was right.
Se hospedó 2 noches en marzo de 2024
Respuesta de Angelica, Hotel Manager , el 10 abr. 2024
Good morning, Thank you for taking the time to leave USA review. We appreciate the feedback and would like to hear if you have any feedback o help us better the experience for guests at our property. Have a great day!

10/10 Excelente

Kenneth

Viaje en pareja, Viaje con mascota
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Hotel was average. Everyone was friendly. Although I did check in with my dog, the room smelled like dog on arrival.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Desk Staff , el 3 abr. 2024
Kenneth, I am so glad that you had a great experience with all of our staff, as it is our pleasure to serve you! Thank you for letting us know about you room, i will let proper management know and get it solved as soon as possible! We hope to welcome you again, have an amazing day!

10/10 Excelente

virginia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
You found the location to be easy accessible. Our room was very clean and spacious. Breakfast area as well was kept very clean and neat.
Se hospedó 3 noches en marzo de 2024
Respuesta de Front Desk Staff , el 2 abr. 2024
Virginia, thank you for choosing our property. We are proud to offer you a clean and quiet stay! I am delighted that you had an amazing experience with breakfast and your room. I hope you have an amazing day and safe travels!

8/10 Bueno

Richard

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 1 abr. 2024
Good morning.We are thankful for your feedback. We hope you had a great stay and all of the staff you encountered was welcoming. Thank for again for choosing our property. Have a great day!

10/10 Excelente

Barbara

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I loved the Easter decorations that were in the lobby. What a nice touch.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff , el 28 mar. 2024
Barbara, Thank you for taking time to leave a review! I am thrilled you enjoyed your stay and our easter decorations! Thank you for choosing our property and i hope we get the opportunity to serve you again!

10/10 Excelente

Annette

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to the freeway and decent breakfast.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff , el 25 mar. 2024
Annette, Thank you so much for leaving a review. I am thrilled you had a great stay and could enjoy some breakfast before you left! Thank you for choosing our property, have a great day!

2/10 Terrible

Thomas

Unfortunately when I arrived they told me that they did not have any rooms available for pets even though I had requested that. I had to stay at another hotel and they would not refund my payment as they say it was a non refundable room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 26 mar. 2024
Good morning Thomas, We are sorry t hear about the unfortunate event that happened when trying to stay at our property. Please give us a call to allow us to try and correct this incident. The staff and I take pride in welcoming all guest and their pets. We hope to hear from you soon!

10/10 Excelente

JIm Bob

Viaje familiar
Le gustó: Condiciones de la propiedad
Great place
Se hospedó 4 noches en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 21 mar. 2024
Good morning Jim, Thank you for choosing our property! We hope your stay was peaceful and the staff was able to help in any way they could. We hope to have the pleasure of welcoming you back in the future!

10/10 Excelente

Dean-na

Viaje con mascota, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great stay
Respuesta de Front Desk Staff, el 20 mar. 2024
Good morning Dean-na, Thank you for leaving a review. I am glad you had a great stay; it was truly our pleasure to serve you! I hope we can welcome you again!

10/10 Excelente

Maribel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Front desk staff were always very nice!
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff, el 18 mar. 2024
Good Morning Maribel, Thank you for choosing our property! I am so glad our front desk staff was able to make your experience so much better! I hope you have an amazing day!

10/10 Excelente

Trinitie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was great!!
Se hospedó 2 noches en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 15 mar. 2024
Good afternoon Trinitie, Thank you for taking the time out of your day to leave us a review. We are so enthused to hear that any of the staff you encountered during your stay were friendly. We hope you have made it to your next destination with no problems. Have a great day!!

6/10 Aceptable

Caitlin

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The stay itself was alright, but there were a number of mechanical issues noted throughout the property, most notably the card reader on my already messed up door barely functioned and took inserting my key card upwards of 15 times each time and the hot tub being nonfunctional for the duration of our stay.
Se hospedó 2 noches en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 14 mar. 2024
Good morning,We are thankful that you chose our property out of the many options available. I will be making sure to have our maintenance staff look into getting the door lock issue addressed. We hope to have the opportunity to welcome you back again in the future!

8/10 Bueno

NANCY

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room was clean & comfortable. The staff was great. Our room had a huge shower for wheelchair accessibility. The water pressure from the shower head blew the curtain out. When I was done taking a shower there was about an inch of water across the bathroom floor. I did mop it up with towels so we could walk in there. They need to figure out something to avoid that from happening or warn people getting that room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Angelica, Hotel Manager, el 12 mar. 2024
Good morning Nancy, The staff and I are happy to here that the cleanliness of your room was amazing. It is unfortunate to hear about the issue from the water running out of the shower. I will make sure to meet with our maintenance team and housekeepers so we can find a solution to fix this problem as soon as we can. The staff is thankful for the chance to welcome you to our property. We hope you have a great day!

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff , el 10 mar. 2024
Carol, Thank you for leaving a rating! I am delighted that you had an amazing experience and we hope to see you again!

8/10 Bueno

Maria

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy parking and friendly neighborhood
Se hospedó 1 noche en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 8 mar. 2024
Good morning, It is great to hear that you had a successful stay at our property. We hope you’ve made it to your next destination safely. Thank you for taking the time to respond to our surgery. Have a great weekend! We hope to see you again in the future.

10/10 Excelente

Tamra

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is the second time staying here on our way to Florida. This stay we opted to stay 3 nights and do some sightseeing in Savannah. The staff here is always friendly and accommodating. The rooms are clean and comfortable. It's an older hotel but seems well cared for. We appreciated the shuttle that picked us up and took us into Savannah. The breakfast is average but good enough to get a start on your day. We will be back!
Se hospedó 3 noches en febrero de 2024
Respuesta de Angelica, Hotel Manager , el 8 mar. 2024
Good morning Tamara, The staff and I are so grateful that you came back to our property. The staff is thankful for the kind comments about their hospitality. Our housekeepers taking pride in the cleanliness of the rooms and are happy to see their hard work is noticed. We hope your tour of Historic Savannah was amazing. We can not wait for the opportunity to welcome you back in the stutter. Thank you for the 5-star review. Have abreast weekend!

6/10 Aceptable

Kait

Viaje familiar
Le gustó: Servicio y personal
It was just an average place. Nothing special. Staff at front desk were very nice and pleasant. Stayed with my husband and baby, felt safe. Breakfast was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff , el 5 mar. 2024
Thank you for taking time to leave a review! I am glad you had a positive encounter with our staff! We always strive to to keep a clean and safe facility with all for all of our guest! Although you had a good experience we strive for excellence, so if there are any suggestion we would love to hear more!

10/10 Excelente

JaeMi

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent value. Staff was courteous and professional. I would stay here again.
Se hospedó 4 noches en febrero de 2024
Respuesta de Front Desk Staff , el 5 mar. 2024
Good morning JaeMi, Thank you for leaving a review! I appreciate the kind words, as we work very hard to for our guest! It was our pleasure to serve you and we hope to see you again!

8/10 Bueno

Gregg

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff , el 5 mar. 2024
Thank you Gregg! I am glad you had a good stay, I would love to hear more about your stay or any suggestion you have that could have improved your stay!

10/10 Excelente

Mario

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Desk Staff, el 5 mar. 2024
Mario, Thank you for choosing our property, I am thrilled you had a perfect stay!

8/10 Bueno

Judith

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal y servicios
The hotel is tucked back off the road which is good for highway noise but hard to see if you’re unfamiliar with area. There were road work large tractor trailers parked next to the hotel (3) that left in the early evening and returned in the early AM around 4:30 am. with beeping signals. The room was clean, we had our dog and the floor was LVP so no carpet which is great. Toilet was extremely low to floor needs to be updated for tall people and knee issues.😁 Overall an OK place to stop and get some sleep. Beds were comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk Staff, el 28 feb. 2024
Good afternoon Judith, Thank you for taking time to leave a review! We always strive to be the best hotel we can be and with your suggestions you help make that possible. I do apologize for any inconvenience that the sign or the work truck may have caused! I am glad you were pleased with the quality of your room although the toilet was a little low for your liking! It is was a pleasure having you; I hope you have a great day!

10/10 Excelente

Rosemary

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
all good, great breakfasts, quiet, easy and convenient, spacious comfortable rooms
Se hospedó 4 noches en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 28 feb. 2024
Good afternoon, We hope you have made it to your next destination safely. The staff and I are so thankful for the kind words. We hope you have a great day and would like to say thank you for responding to our survey.

2/10 Terrible

John

Se hospedó 1 noche en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 20 mar. 2024
Good morning, We would love to get more feedback about your stay at our property. We use all feedback to help us improve and keep growing within the brand. Have a great day!

10/10 Excelente

Mari

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was very nice and we enjoyed our stay, breakfast was nice!
Se hospedó 2 noches en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 28 feb. 2024
Good afternoon Mari, All of the staff would like to say thank you for allowing us to serve you. It is great to see that your stay was nice, and you enjoyed our property. Hopefully you were able to find some great options during our hot buffet style breakfast before your travels. Have a great day! We hope to see you again in the future!

10/10 Excelente

Sabrina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 26 feb. 2024
Good morning,Thank you for the 5-star review. The staff and I hope your staff was quiet and you were able to enjoy your time before traveling. We hope we were able to assist in anyway we could while you were here. Thank you for choosing our property!

10/10 Excelente

ginny

Se hospedó 1 noche en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 21 mar. 2024
Good morning,Thak you for allowing us to serve you. We are happy to see the feedback you have left about your stay. We hope you have a great day!

10/10 Excelente

Shawn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 21 feb. 2024
Good afternoon, Thank you for the 5-star review. The staff and I hope you were able to rest and enjoy some of our amenities while at the hotel. If you having any feedback that we can use to keep excelling, we would love to hear more from you. Thank you for choosing our property! Have as great day.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place to let your dog ru. Around
Se hospedó 1 noche en febrero de 2024
Respuesta de Angelica, Hotel Manager, el 21 feb. 2024
Good morning, We are so thankful for the opportunity to welcome you and your pet. We hope your stay was easy and peaceful before you continued your travels. Have a great day and we hope you have made it to your next stop safety.