Encuentra Hoteles con desayuno incluido en Ripley

“After traveling 12 hours, we received a call from the hotel just minutes before arrival asking if we would switch from a double queen room we had reserved to a king room. I explained that we specifically needed the double queen room and was told there had been an "incident" and there was no choice. When we arrived about 5 minutes later, we were then told we had to wait another 30 minutes because the room needed to be cleaned--even though it was already 9 PM and we were exhausted. What made the...