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Opiniones de Hilton Garden Inn Riverhead

3 out of 5
Hilton Garden Inn Riverhead
2038 Old Country Rd, Riverhead, NY

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 563 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 259 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 86 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 47 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 46 de 1001 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.8/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

JUAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

José Luis

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Mildre

Se hospedó 1 noche en junio de 2023
Respuesta de brendon, el 29 jul. 2023
Thank you for your review, we are glad you enjoyed your stay.

10/10 Excelente

Mildred

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lo recomiendo 1000x1000 todos amables profesionales limpios súper bien le doy un 1000
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 23 abr. 2023
Dear Mildred, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and the high standards of cleanliness that we adhere to helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back again soon!

10/10 Excelente

Paola

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente lugar..
Se hospedó 1 noche en abril de 2023
Respuesta de General Manager, el 12 abr. 2023
Dear Paola,Thank you for being our guest at Hilton Garden Inn Riverhead and for letting us know how much you enjoyed your stay. Please come see us again the next time you're in the Riverhead area.

10/10 Excelente

Leovaldo

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo muy bien, el personal muy atento, el desayuno muy bueno, las atenciones, la limpieza. El precio sobre todo.
Respuesta de General Manager, el 20 ene. 2023
It's always a pleasure to hear that our guests have had such a great experience! We're pleased to know that you appreciated the excellent hospitality our team provided and our clean accommodations, as well as our affordable rates. From all of us at Hilton Garden Inn Riverhead, thank you for taking the time to share your positive review, and we hope to have the opportunity to welcome you back soon.

10/10 Excelente

Roberto

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en noviembre de 2019
Respuesta de Gianna, el 21 nov. 2019
Thank you for your positive feedback!

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo está bien me gusto el desayuno o único que pedí unos huevos me los cobraron pensé que estaba todo gratis
Se hospedó 1 noche en febrero de 2019
Respuesta de Gianna Lettieri, el 20 feb. 2019
o siento por la falta de comunicación y usted está siendo acusado. Nuestro desayuno es un buffet con una tarifa de $ 12 o la opción de alla cart. Es algo que hace que el hotel se destaque de otros con un servicio y comida de alta calidad en comparación con su bufé de cortesía. ¡Espero volver a verte pronto!

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gran lugar
Excelente experiencia cerca hay de todo
Se hospedó 1 noche en noviembre de 2017

10/10 Excelente

Sergio Andres

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Algo salió mal, pero fue solucionado.
Nos alojamos solo una noche. Al llegar, en recepción no encontraron la reserva de hoteles. Por suerte había lugar disponible, nos alojamos por nuestra cuenta. Luego llamamos a "Hoteles" y nos acreditaron en nuestra cuenta la diferencia que pagamos en exceso, para usarla en un próximo viaje.
Se hospedó 1 noche en junio de 2017

10/10 Excelente

Shantel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Madeleine, New York

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Hotel was spotless and nicely decorated. Common areas very nice as was the room and bathroom. Very new and very nice. Gentleman who checked me in Thursday evening was very efficient and lovely. The little bowl of sucking candies at the front desk is a nice touch. Had a delicious burger at the bar/restaurant which thankfully was open until 10pm. The server at the bar Thursday evening was very fast and provided excellent friendly service. Very nice stay!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 1 may. 2024
Dear Madeleine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness and decor of our hotel, as well as the comfort of your room. We look forward to welcoming you back for another great stay at Hilton Garden Inn Riverhead.

10/10 Excelente

Rocky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

4/10 Malo

Jaime

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Room had gum ( chewed) on floor. Beer cap on floor, no bath soap in shower
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 28 abr. 2024
Dear Jaime,Thank you for your feedback. We apologize for the lack of cleanliness in your room. While this is not typical, we are always on hand to help correct anything that is less than perfect. We would love to invite you back to enjoy the stay you expected and deserve.

8/10 Bueno

William

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was clean and the location of the hotel was convenient.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 25 abr. 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead! We're pleased to hear that you appreciated the cleanliness of our rooms and found our location convenient. We look forward to welcoming you back for another pleasant stay!

8/10 Bueno

Diego

Le gustó: Limpieza y condiciones de la propiedad
Location and cleanliness
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Diego,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are delighted this was reflected in your stay. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!

10/10 Excelente

Shirley

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spotlessly clean. Food good, staff pleasant.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 22 abr. 2024
Dear Shirley,Thank you for your kind review and for giving us a perfect rating! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our immaculate facilities and delicious offerings. It was truly a pleasure having you as our guest, and we hope you return soon!

10/10 Excelente

arnold

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will return
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Arnold,Thank you for your feedback! We're thrilled you are planning on returning to Hilton Garden Inn Riverhead. Our team takes great pride in providing a welcoming and enjoyable experience, and we look forward to having you with us again soon!

10/10 Excelente

Gia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good nice
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 14 abr. 2024
Dear Gia,Thank you for leaving us a review. We at Hilton Garden Inn Riverhead are thrilled that you had a good stay with us and hope you enjoyed our comfortable accommodations. We hope to have the opportunity to welcome you back in the future.

8/10 Bueno

william

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 12 abr. 2024
Dear William,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay at Hilton Garden Inn Riverhead. We hope you return again soon.

10/10 Excelente

John

Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Stephanie

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Servicio y personal
The staff wasn’t very friendly or welcoming. Specifically the staff in the morning in charge of breakfast
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 5 abr. 2024
Dear Stephanie,Thank you for staying with us and bringing this to our attention. Providing friendly and welcoming service is a top priority for us, and we're disappointed to hear about your experience with our morning breakfast team. Rest assured, we will address this concern to ensure all guests receive the warm hospitality they deserve. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.

8/10 Bueno

Janice

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
Convenient to wedding venue. Clean and in good condition
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 30 mar. 2024
Dear Michelle,We are honored you chose Hilton Garden Inn Riverhead while you were in the area for a wedding and delighted you had such a nice stay. Your kind comments about our clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back anytime you're heading back in our direction.

10/10 Excelente

Chongyong

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 30 mar. 2024
Dear Chongyong,We're delighted you had a positive experience at Hilton Garden Inn Riverhead. It was a delight having you stay with us, and we look forward to welcoming you back for another five-star visit.

10/10 Excelente

Alexis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great experience! Clean and safe area with fantastic service.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Alexis,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our exemplary service and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Aceptable

Jeffrey

Viaje familiar
Le gustó: Limpieza y servicio y personal
Rooms need to be renovated, they show there age
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Jeffrey,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that appeared to require attention. Your comments will help us as we continue making improvements, and we hope for a chance to make your next visit a better one.

10/10 Excelente

Mary S

Le gustó: Servicios y condiciones de la propiedad
Lovely property and great service.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 22 mar. 2024
Dear Mary,Your five-star rating is greatly appreciated, and we are delighted our aesthetic appeal and outstanding hospitality impressed you! Our team would love to welcome you back for another great stay, so please revisit us soon at Hilton Garden Inn Riverhead!

10/10 Excelente

Linda

Everything I needed and more!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 18 mar. 2024
Dear Linda,Thank you so much for the feedback. We're so happy to know that our property was perfect for your needs and that you had a great time overall. Please come back and join us again soon

8/10 Bueno

Jonathan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carlos, Harrison

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent customer service.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 12 mar. 2024
Dear Carlos, Thank you so much for choosing Hilton Garden Inn Riverhead. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our excellent service. We hope you join us again on your next trip to Riverhead; it was truly an honor hosting you.

10/10 Excelente

Lloyd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

john

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

William

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was awesome
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 10 mar. 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful, five-star review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excelente

Tonimarie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was quiet and pleasant, along with the staff friendly and welcoming
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 10 mar. 2024
Dear Tonimarie,It was such a pleasure to welcome you to Hilton Garden Inn Riverhead! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our peaceful accommodations is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 Excelente

Patrick

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Dennis

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I would stay here again inspit that they didn’t clean my room
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 5 mar. 2024
Dear Dennis,It was a pleasure having you as our guest recently. We're thrilled you had an enjoyable overall experience! Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met. Thank you for your review, and we look forward to welcoming you back in the future for an even better stay.

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
safe
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Melissa,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your kind review. We are happy you had a comfortable stay and look forward to welcoming you back on future trips to Riverhead.

4/10 Malo

Christie

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
The only good thing was the polite male bartender. There was dry blood in my bathroom. There were kids running wild in the public places in the hotel. I was eating dinner at the bar and kids were tossing a football around in the other area. The poor bartender was the only staff on duty and he tried his hardest to get everything under control! The kids were wild and the whole bar and dining room was full! He served me and apologized for the poor service. I think he did amazing! The cheese plate had old dried out cheese that I ordered and the next night the meatloaf was dry and burnt. I stayed at the Hyatt the week before as I travel for work and it was way classier than this place. I like children but not at 8:00 at night and all hyped up when I’m Trying to relax at the bar. You need more staff and cleaner rooms. I was going to use the pool and the hot tub but they all were overloaded with horse players kids.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager, el 27 feb. 2024
Dear Christie,We sincerely apologize that other guests impacted your stay. While we are happy our team provided you with good service, we will discuss how to address such issues in the future. It is our goal to ensure every guest has a seamless stay, and we understand your concerns. Your feedback will be kept in mind and discussed internally. Thank you for being our guest, and we hope to show you a more enjoyable experience during a future stay.

8/10 Bueno

Erin

Viaje en grupo, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
It was comfortable and easy
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 26 feb. 2024
Dear Erin,Thank you for choosing Hilton Garden Inn Riverhead. We're glad to hear your stay was effortless and comfortable. It's wonderful that our hotel met your needs, and we look forward to welcoming you back soon.

10/10 Excelente

Margaret

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We always enjoy the stay here and the jetted tub room is great for a nice getaway in eastern LI. Plenty to do nearby as well. The staff are always very nice and helpful.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 22 feb. 2024
Dear Margaret,Thanks so much for your glowing review of Hilton Garden Inn Riverhead. We sincerely appreciate your continued loyalty. It's always a pleasure to host you, and we're already looking forward to your next visit!

10/10 Excelente

Griffin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Decor a little outdated but the rest of the hotel is fairly modern and so are the appliances.
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 19 feb. 2024
Dear Griffin,Thank you for sharing your experience at Hilton Garden Inn Riverhead. We are thrilled to hear that you enjoyed our modern appliances. Your feedback regarding our decor has also been noted. Our team is continuously working to improve, and we will definitely consider your comments as we strive to enhance our offerings. We can't wait to welcome you back for another stay and we aim to exceed your expectations.

10/10 Excelente

Tabitha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I hotel hop as mini vacations. This is now our favorite spot. The pool and jacuzzi are the best around. The jacuzzi outside is amazing! My family enjoyed our stay. The outlets are right across the street so it’s a nice day of walking around. The staff were all polite and nice. The room was clean and the hotel itself is very nice. I definitely recommend it!
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Tabitha,It's an honor to receive your outstanding review of Hilton Garden Inn Riverhead! We're proud that our superior amenities, gracious hospitality, and clean accommodations made us your favorite vacation spot. It's also wonderful that you enjoyed exploring the Tanger Outlets across the street. Many thanks for your warm recommendation and we look forward to your return!

10/10 Excelente

Micheli

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good accommodation, very good cleaning and very good service.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 14 feb. 2024
Dear Micheli,It makes our day knowing you had a good stay at Hilton Garden Inn Riverhead. Thank you for spotlighting our attention to cleanliness, friendly service, and comfortable accommodations. We cannot wait to welcome you back for another fantastic time.

2/10 Terrible

Carolina

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Property was great Expedia booking was horrible
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager, el 9 feb. 2024
Dear Carolina,We're glad you loved our hotel! However, we regret that you experienced some issues with Expedia. Hopefully, they were able to resolve any concerns you had in the end. We look forward to welcoming you back in the near future.

6/10 Aceptable

Robert

Le gustó: Limpieza
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Joseph

Viaje familiar con niños
Le gustó: Limpieza y servicios
Outdoor/Indoor spa and pool
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 5 feb. 2024
Dear Joseph,Thank you for choosing Hilton Garden Inn Riverhead and for taking the time to share your lovely review. We are delighted our wonderful spa and pool helped you have such a great stay. We look forward to welcoming you back for another five-star experience.

2/10 Terrible

Sade

No le gustó: Limpieza y condiciones de la propiedad
Room wasn’t clean.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 2 feb. 2024
Dear Sade,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. This does not represent the level of accommodations we aim to provide, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

10/10 Excelente

Braun

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Rafael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024