6/10 Aceptable
Hillary W.
22 jun. 2025
No le gustó: Limpieza
Great view & location, dirty room.
After staying here I’m under the impression that it doesn’t get cleaned thoroughly. Upon arrival I noticed hair all over the main bathroom floor & the fridge water dispenser water filter needed replaced. We sent photos of said issues and got an apology. On the listing it states life vests are available for rental during stay. Nowhere did it say how we rent them. Which is online and pickup is 45 min away from property. You can have them delivered for 40. This was a surprise to us. The owner did have them delivered at no charge but we didn’t receive them til late in our short stay. We also found dishes that weren’t cleaned well and the icing on the cake was while looking for a remote my husband found old food crumbs AND a condom wrapper under the couch. Disgusting! We have small children and the thought of them roaming all over this obviously uncleaned property was disturbing. There is a difference in cleaning and tidying up. We also told staff about this and got another apology. Upon checking out I received a text that they would refund our cleaning fee because the room wasn’t cleaned. Just unacceptable for what we paid to stay here. The views are incredible, the pool is nice, but if we stay here again it will not be with this company.
Hillary W.
Se hospedó 2 noches en junio de 2025