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Opiniones de Guest Inn

2 out of 5
Guest Inn
1601 S 8th St, Rogers, AR

Opiniones

5.8
Puntuación de 10, es decir, Excelente. Basada en 26 de 168 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 38 de 168 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 34 de 168 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 30 de 168 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 168 opiniones" "

6.2/10

Limpieza

6.6/10

Servicio y personal

5.6/10

Servicios

5.6/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Adilon, Tulsa

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nads
Se hospedó 4 noches en julio de 2022
Respuesta de Rebecca, el 16 jul. 2022
We're sorry you didn't enjoy your stay, We will gladly accept any feedback you have for us!

2/10 Terrible

Cliente verificado

No le gustó: Servicio y personal y servicios
Se hospedó 1 noche en junio de 2019
Respuesta de SUNNY, el 10 jun. 2019
Sorry, we could not meet your expectations. All we offer is Clean, Safe, Silent and the best value ( we try to be the lowest price motel in our area.

6/10 Aceptable

Jimmy

Viaje familiar
Le gustó: Servicio y personal
Bathroom light switch turned off after 30 seconds, no matter which position. Walls are thin, can hear next door neighbor loud conversations/ tv. Area around hotel noisy. Construction around area made finding hotel entrance difficult.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Benjamin

No le gustó: Servicio y personal y condiciones de la propiedad
10 appliances out of 2 only receptacles in room. Heater wouldn’t keep room warm. No body there after 9:00 am to return deposit. Expedia didnt tell me there would be a deposit. Won’t stay again and don’t plan to use Expedia again.
Se hospedó 3 noches en abril de 2024
Respuesta de Sunny, el 10 abr. 2024
Sorry,I was out of town and my team was managing. So would like to have details of problems you faced. Could not understand why you had heater problems as i just checked and is working fine. Let me know all the problems u have faced in details and shall take care of it ASAP. Yes feel free to call 479 636 1733 x 0 or email me on panchal61@yahoo.com Against your time i will give you a free room.

8/10 Bueno

Kurt

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Great owners
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Melody

Viaje en pareja
No le gustó: Limpieza y condiciones de la propiedad
You get what you pay for.
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Karen

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
First, let me address the room. The bed was ok but the bathroom floor was dirty. The sink was on a timed faucet! You pushed it down and had about 4 seconds to wash your hands etc. There was also a timer on the bathroom light. The deal breaker was when the manager found out about my friend’s medical service dog. We were vendors at a crafts show at the Fayetteville Fair Grounds. We came in around 8p (exhausted) the second night. I went to the office to get an extra pillow. The manager was a bit hostile accusing me of having a dog in the room. I explained that she was a medical alert dog for diabetes. My friend (the owner of the dog) came in to tell me her room key didn’t work. The manager said he had deactivated our keys! We were locked out of our room! When we tried to explain the ADA law regarding service animals, all he would say was he had to charge a $150 fee that might or might not be refunded. Hotels are not allowed to treat service dogs as if they are pets. He became very agitated and threatened to call the police. We told him that was fine. We both felt that because we were women, he treated us disrespectfully as if the ADA law (which she pulled up on her phone) was incorrect.) I was finally able to get a room key, went to the room and called Expedia. It took a little while but Expedia took care of us!! They were great, found us another room in a nicer hotel and paid the difference!! This was a stressful and upsetting situation. Thank you Expedia!
Se hospedó 5 noches en octubre de 2023
Respuesta de Sunny , el 15 nov. 2023
First and foremost Every person having a service dog/pet must declare at the time of checking inn. U did not declare. Yes, your keys were deactivated so that u will come to the lobby. and we immediately made new keys and then started discussion with the other lady.Now we gave you a form to fill just to minimize talk. and you both filled the form for same dog same reason brought us to a question as it is truth or false.We did have great discussions and you did say that the room was great and had no issues.Thats OK, GOD is watching.

8/10 Bueno

Rhonda

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Building has been remodeled. Nice and clean room. We had a circuit breaker flip and manager responded immediately. Was very nice and asked us how we liked the place and if there was anything he could improve on. Will definitely stay again.
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Mary Beth

Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Michael

Viaje en pareja
Friendly, easy to find
Se hospedó 1 noche en octubre de 2023

2/10 Terrible

Adam

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bed bugs in the mattresses and sheets
I rented 2 rooms for my family and kids. Upon arrival and getting the keys to the room. We found bed bugs in the sheets and the mattresses!! We immediately went back to the front desk and asked for the manager. We were told wasn't available till 11:00 p.m. and to come back then. At that time we left to go find a different hotel room and packed our things and left. We plan on going back tomorrow morning and asking for a refund!!
Se hospedó 1 noche en octubre de 2023
Respuesta de Sunny., el 21 oct. 2023
Why did you not show it to the front desk employ. or have you taken any picturs as proof. for a refund.I personally checked the rooms and there were no bed bugs. please find a different reason to ask for a refund.

6/10 Aceptable

Cliente verificado

Viaje de negocios
No le gustó: Servicio y personal
Dont even think of wifi
They offer free wifi but good luck connecting to it other than on a cellphone.
Se hospedó 4 noches en octubre de 2023
Respuesta de Sunny, el 21 oct. 2023
I have oprical fiber Wify by Ritters. till date no complain by any guest. but am Sorry for it. Next time i will personally assist you to get connected.

10/10 Excelente

Deanna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Nice place
It was a great stay
Se hospedó 1 noche en septiembre de 2023
Respuesta de sunny, el 24 sept. 2023
Thanks, God Bless, See you again.

8/10 Bueno

Donna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Sunny, el 24 sept. 2023
Thanks, God bless, See you again.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2023
Respuesta de sunny, el 1 sept. 2023
Thanks God bless

2/10 Terrible

Vanessa

Se hospedó 1 noche en julio de 2023
Respuesta de sunny, el 1 sept. 2023
Thanks, Sorry we could not satisfier you. but if u could let us know what that would help us to improve.

10/10 Excelente

Emil

Viaje familiar
Good
Se hospedó 1 noche en julio de 2023
Respuesta de sunny, el 11 jul. 2023
Thank you. God bless u.

6/10 Aceptable

Scott

Se hospedó 2 noches en junio de 2023
Respuesta de sunny, el 11 jul. 2023
Shall try my best next time.

6/10 Aceptable

jacqueline

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
It was convenient to outside stuff but the property over all, had i known i would have preferred to stay somewhere else. the reason i chose this property was because we needed a fridge for our baby’s milk and the fridge did not work. we told them about it just for them to tell us they would look at it in the morning. we only planned to stay the one night so that made no sense to not move us or replace the fridge. the shower did not work properly and was difficult to bathe our children since there was no way to give them a bath even though there was a tub.
Se hospedó 1 noche en junio de 2023
Respuesta de sunny, el 19 jun. 2023
Sorry.

10/10 Excelente

Patrick

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de sunny, el 22 mar. 2023
Thanks, God bless all.

10/10 Excelente

Nicholas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay for a Great Price
I really enjoyed it. I was in town for an event and needed a Saturday night stay for the weekend. The only thing bad was that it got pretty cold in the room--thankfully I had brought an extra comforter. The check-in was easy, the room was great and the bed was comfy!
Se hospedó 1 noche en noviembre de 2022
Respuesta de sunny, el 11 dic. 2022
Thank you. Looks like your room heater did not work. sorry. wehave set all the room heaters to 69. now

6/10 Aceptable

Frances

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2022
Respuesta de sunny, el 11 dic. 2022
Could you tell us where the actual problem was we shall take care of it.

2/10 Terrible

Mark

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2022

4/10 Malo

Kenneth

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Brian

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Very efficient, clean. Great Value. Paint would be helpful.
Se hospedó 2 noches en octubre de 2022
Respuesta de Sunny, el 22 oct. 2022
Yes agreed, but first want to do vanity's and then paint all rooms, shall start in Jan 23.

2/10 Terrible

victor

Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Jo, Tulsa

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The property was decent for an overnight stay. The decor was a little dated, but for as little time we spent in the room, it was adequate. We would stay again.
Se hospedó 1 noche en octubre de 2022
Respuesta de sunny, el 13 oct. 2022
Thank you. see you again.

2/10 Terrible

Michelle

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cockroach in the bed
Within two minutes of getting in the room I saw a cockroach in the bed!! I left immediately
Se hospedó 5 noches en octubre de 2022
Respuesta de sunny, el 13 oct. 2022
We have taken care of it .

6/10 Aceptable

Keith

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Brenda

Se hospedó 1 noche en agosto de 2022

4/10 Malo

John

No le gustó: Condiciones de la propiedad
Toilet issues
Se hospedó 1 noche en julio de 2022
Respuesta de sunny, el 27 jul. 2022
Yes It happens. But it is fixed. Come back so we can give discount and an upgrade.

6/10 Aceptable

Rick

Viaje de negocios
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Cheaper than most The 50 dollar deposit wasn’t refunded
Se hospedó 4 noches en junio de 2022
Respuesta de Sunny, el 27 jul. 2022
It takes 48 working hrs. to go back into your account. So please check you account.

2/10 Terrible

Clarence

Viaje de negocios
I never was allowed to check in. I was told that the hotel was to full occupancy. I feel take advantage of & would like either a refund or credit for my next stay.
Se hospedó 1 noche en junio de 2022
Respuesta de sunny, el 13 jun. 2022
We have not charged you at all. so u should ask for refund with the third party where you booked.

6/10 Aceptable

Ronny

Stay was fine. Notsure why room was 74 bucks theough you. Reciept showed 54 when i checked in. May want to look at that. I wont use you again. Not if the prices get jacked up like that.
Se hospedó 1 noche en junio de 2022
Respuesta de Sunny, el 13 jun. 2022
The price was jacked up as we had an event. every motel had jacked up the price to 80%. One motel was charging $600.00 that night. You were lucky to get a room that night.

2/10 Terrible

Brian

Se hospedó 2 noches en mayo de 2022

2/10 Terrible

Michelle

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Horrible. Absolutely shows why it was so inexpensive, they even charged $5 for every visitor before anyone could enter a room that wasn't a guest 🙄, half roll toilet paper, NO extra in room. Would never recommend anyone stay here. Shame on me for choosing them.
Se hospedó 1 noche en mayo de 2022
Respuesta de Sunny, el 13 jun. 2022
Sorry could not make you happy. God bless.

2/10 Terrible

Bertha

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place was duty lots of ants, towels smell really bad and duty. Cleaning lady was very rude, trying to get in the room to clean when I wasn't ready.
Se hospedó 1 noche en mayo de 2022
Respuesta de Sunny, el 13 jun. 2022
Sorry could not satisfie you. Am checking for ants but see non. Now Cleaning lady wants to clean the room asap and go home so if you do a late checkout what would you do in her place.? She has been with us for the last 11 years and is loyal.

10/10 Excelente

Deana

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Jewelya

Se hospedó 1 noche en abril de 2022
Respuesta de sunny, el 18 may. 2022
Thanks

4/10 Malo

Lisa

Se hospedó 1 noche en abril de 2022

10/10 Excelente

EDUARDO

Viaje de negocios, Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staffwas friendly
Se hospedó 1 noche en abril de 2022
Respuesta de sunny, el 1 may. 2022
Thanks God Bless

8/10 Bueno

Cheryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room and wonderful staff.
Se hospedó 2 noches en abril de 2022
Respuesta de sunny, el 1 may. 2022
Thanks God Bless

8/10 Bueno

mark

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good room at a reasonable price
Se hospedó 1 noche en abril de 2022
Respuesta de Sunny, el 1 may. 2022
Thanks God bless

10/10 Excelente

Gretchen

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de sunny, el 18 may. 2022
Thanks God bless

10/10 Excelente

Ringo

Le gustó: Limpieza, servicio y personal, servicios
Se hospedó 3 noches en marzo de 2022

10/10 Excelente

Carol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de sunny, el 5 abr. 2022
Thanks. God Bless

4/10 Malo

David

Se hospedó 1 noche en marzo de 2022
Respuesta de Sunny, el 20 mar. 2022
Sorry could not make you happy. But if you cake a cheap room what are you expecting. U get what you pay for. Try our deluxe non smoking rooms and then say.

10/10 Excelente

EDUARDO

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and quiet
Se hospedó 1 noche en marzo de 2022
Respuesta de sunny, el 20 mar. 2022
Thanks God Bless.

8/10 Bueno

Larry

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
Convenient for my stay and cheap, But a pair of someone’s dirty socks was hanging on the bathroom door knob, the door had a hole punched in it, there was a coffee maker but no carafe or any supplies available. Upkeep is poor and seem to be run into the ground rather than maintaining for future use. Raise rates 10 bucks and do some maintenance.
Se hospedó 2 noches en marzo de 2022
Respuesta de sunny, el 20 mar. 2022
This area i am the best and am making money and putting it back for the last 11 years. Doing our best to fix it right but not borrowing from the bankers.

2/10 Terrible

Lawrence

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Posting are the thing you better not do are you will be charged like towels if you get the white towels dirty you pay for the towel better be out before 10.am it $10 per hour at 10.05 am broken stuff in the room ice .50 cents for a bucket and several others silly things 👎👎😡
Se hospedó 1 noche en febrero de 2022
Respuesta de Sunny, el 21 feb. 2022
Looks like you are unhappy. SORRY.