6/10 Aceptable
Tamara
Viaje familiar
26 ene. 2025
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
The hotel is beautiful and centrally located, I loved the room. However, we had a small issue. We left our dirty clothes in a plastic bag on the floor next to the table and chair, along with a paper bag meant to store souvenirs we planned to buy. We left the hotel to explore the city, but when we returned, the bags were gone.
We were told that no one had taken them, but we searched thoroughly, and they weren’t there. We suggested that maybe there was a misunderstanding and the bags were mistaken for trash and thrown away. However, if they weren’t in the trash, nothing else should have been removed from the room. We were told no, and even that our clothes were “lost,” as if we were lying. But these items were part of our luggage, and we had no reason to lie.
We didn’t get any real answers, just that the cleaning staff doesn’t take anything from the rooms. I’m not saying this was done on purpose; the truth is that the clothes aren’t valuable to anyone but us. I believe it was just a misunderstanding.
What’s upsetting is the attitude we encountered. They just denied everything and said it wasn’t them, but the fact is that neither of the bags was in the room. So, did someone else enter the room, or did they just disappear?
Until the very end, on the last night, they told us, “We have no solution for this.The cleaning staff searched through the trash, but perhaps by mistake, the bag was thrown away” I suggest taking a photo or video of the room before leaving to have a backup.
Tamara
Se hospedó 3 noches en enero de 2025