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Opiniones de MZ Hotel Rome

3 out of 5
MZ Hotel Rome
Via Della Trinita Dei Pellegrini 12, Rome

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 75 de 149 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 45 de 149 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 20 de 149 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 4 de 149 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 149 opiniones" "

9.2/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

8.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Sebastián

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal muy amable, el hotel muy cómodo y la habitación limpia. Muy cerca de varios monumentos.
Se hospedó 3 noches en marzo de 2024
Respuesta de staff, el 26 mar. 2024
Thank you for choosing us.

10/10 Excelente

Lázaro

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en diciembre de 2023
Respuesta de staff, el 30 ene. 2024
Thank you for choosing us for your stay in Rome.Best regards

8/10 Bueno

maria, Madrid

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
La ubicación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Staff, el 13 dic. 2023
Muchas gracias por haber elegido nuestro hotel.

10/10 Excelente

Ana

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel cómodo para visitar Roma. Puedes ir andando a todas partes.
Se hospedó 3 noches en noviembre de 2023
Respuesta de staff, el 1 dic. 2023
Muchas gracias por haber eligido nuestro hotel.

4/10 Malo

Patricia

Se hospedó 3 noches en agosto de 2023
Respuesta de Staff, el 2 oct. 2023
Dear Patricia thank you for choosing us.We are sorry you did not enjoy your stay, please let us know how what didn't work to improve our service.Best regards

6/10 Aceptable

Bernardette

Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 13 sept. 2023
Dear Bernadette,thank you for staying at our hotel.We would like to know more about your stay in order to understand how to improve our service.Best regards

10/10 Excelente

Oscar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente, solo en la recepción manejan el aire acondicionado de la habitación y no es tan practico pero todo lo demás excelente
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Maricruz

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ubicación
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Àngels

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bona situació, comoditat i molt tranquil.
Molt ben situat. Amb navegador hi arribes fàcilment, encara que estigui una mica amagat. El personal és molt amable i eficient i l’habitació superior còmoda i avradable. L’esmorzar és bo i variat.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

VERONICA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicación de todo! Cómodo y muy limpio.
Se hospedó 3 noches en marzo de 2023
Respuesta de Staff, el 6 abr. 2023
Muchas gracias.Saludos cordiales

8/10 Bueno

Nikzad

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
the location is perfect. Hotel doesn’t have much amenities or complimentary services, but staff were friendly and attentive.
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

Maria

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Our room was quite hot and the air conditioning was always a problem. We talked to reception many times. The breakfast was excellent. The staff was pleasant.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Maryse

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Just perfect
Se hospedó 4 noches en abril de 2024

8/10 Bueno

Yvonne

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Gute Lage um die Altstadt zu erkunden. Viele Lokale in der Nähe in der Altstadt Trastevere.
Se hospedó 5 noches en abril de 2024
Respuesta de staff, el 18 abr. 2024
Thank you for choosing us.

4/10 Malo

Gaetano

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de staff, el 26 mar. 2024
Grazie per il suo commento

2/10 Terrible

Alessia

Se hospedó 5 noches en julio de 2023
Respuesta de staff, el 1 mar. 2024
Gentile Alessia,il suo soggiorno risale a luglio 2023.Le chiediamo gentilmente di contattarci per comprendere il motivo del suo commento.Cordialmente

2/10 Terrible

Peter

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have traveled for five months now and this Has to be the worst hotel I’ve ever stayed at. I cannot control the heat in the room it has to be controlled from the reception. The problem is is there’s no one there in the reception, the problem is is, there is no one in reception, and the reason why is because the person that manages the reception also does housekeeping the reception breakfast, etc. it started with me not being able to get access to the hotel because it’s also is also shared with local residences in the area and you need get through security just to gain access needless to say it was pouring with rain I had just arrived and could not get in. I am currently looking for another hotel to stay at as this is unacceptable.
Respuesta de Direction, el 1 mar. 2024
Dear Peter,we really don't know where you stayed because all you said never happen to MZ Hotel, we have reception 24h and the entrance is no shared with anybody else but the guest of the hotel.About the issues in the room we also proposed you another one where you can control the AC BUT YOU REFUSED.If you are not satisfied please leave the hotel right now, we don't want you to stay in an unpleasant place for you.The receptionist is at the desk waiting for you whenever you need.Best regards

8/10 Bueno

FABRICE ANTOINE

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bon séjour manque juste de quoi boire un verre a l'hôtel
Se hospedó 2 noches en febrero de 2024
Respuesta de Staff, el 1 mar. 2024
Merci pour votre commentaire.Cordialement

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Rooms a very comfortable size. Quiet area. Very close walk to all the attractions. Front desk staff always helpful.
Se hospedó 6 noches en enero de 2024
Respuesta de Staff, el 1 mar. 2024
Dear David,thank you for choosing us and for your comment,Best regards

10/10 Excelente

Simon

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and staff were very helpful
Se hospedó 3 noches en febrero de 2024
Respuesta de Staff, el 1 mar. 2024
Dear Simon,thank you, we are glad to know you had a good experience at our property.Best regards

6/10 Aceptable

jacqueline

Viaje en grupo
The place was clean and well maintained. A little inconvenient where it was located, but would recommend for short stays.
Se hospedó 2 noches en noviembre de 2023
Respuesta de staff, el 30 ene. 2024
Thank you for choosing us for your stay in Rome.Best regards

2/10 Terrible

Kieren

Se hospedó 6 noches en diciembre de 2023
Respuesta de staff, el 30 ene. 2024
Thank you for choosing us for your stay in Rome.Best regards

2/10 Terrible

Mich

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Terrible stay
Do not stay here. Gave the hotel a chance to give us a refund but they refused. So here I am. Location is great since it is right across the river from trastevere and easily 10 minutes to the sites like the pantheon and colliseum on the east side of the river. The bad? Dust that makes my sinus clog, black mold in the wallpaper, sounds of water running in the pipes all night, refrigerator not working, walls that are not soundproof.
Se hospedó 4 noches en diciembre de 2023
Respuesta de Staff, el 30 ene. 2024
Dear Mich,thank you for choosing us for your stay in Rome.We are sad you had a bad experience, we take your comment to improve our service.Best regards

6/10 Aceptable

Selim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Check out at 10:30 - Really?
Good location, walking distance to Piazza Navona and Pantheon. Modest breakfast. Very small superior room, definitely not big enough for 2 people (108). And too early check-out (10:30am). First and last time in MZ Hotel.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Staff, el 1 dic. 2023
Thank you for choosing us.Have a good day.

6/10 Aceptable

Aaron, Cedar Rapids

Viaje en pareja
Le gustó: Limpieza
The brunch was a continental breakfast was €12. It was worthless and nasty. The bed was ridiculous hard and short. Very hard to find and so different to get too.
Se hospedó 2 noches en octubre de 2023
Respuesta de Staff, el 16 nov. 2023
Dear Aaron,thank you for choosing us for your stay in Rome and for sharing your opinion.Best regards

8/10 Bueno

David

Le gustó: Limpieza y comodidad de las habitaciones
Location, location
This hotel was difficult to find but once you acclimated to the neighborhood you realized you were in a wonderful location. This hotel is right across to Sitio bridge to lively Trestavare. The hotel was pleasant no frills.
Se hospedó 5 noches en octubre de 2023
Respuesta de Staff, el 16 nov. 2023
Dear David,thank you for choosing us for your stay in Rome!Best regards

8/10 Bueno

Zakia

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Hôtel convenable, propre et service très correcte. Petites remarques par rapport à l’aménagement de la chambre, le placard etait un peu endommagé (le kit se voyait), douche étroite et le manque d’isolation sonores entre les chambres. Heureusement qu’il y avait pas bcp de résidents.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Staff, el 12 nov. 2023
Thank you for choosing us for your stay in Rome.Best regards

6/10 Aceptable

Marja

Viaje en pareja
Le gustó: Servicio y personal y condiciones de la propiedad
Aamiaisella runsas valikoima, mutta kaikki ei vaikuttanut ihan tuoreelta.
Se hospedó 3 noches en octubre de 2023
Respuesta de Staff, el 8 nov. 2023
Dear Maria,thank you for choosing us for your stay in Rome.We are glad you liked our location, we can assure you and all our guests that every product we serve is fresh and well conserved.Best regards

8/10 Bueno

Jianhua

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.

6/10 Aceptable

Matthew

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This hotel was relatively inexpensive, and what I'd describe it as functional as a place to stay for a week in Rome. It was clean, and well positioned as place to walk to most of the common tourist sites, such as the Vatican, the Pantheon, Colloseum and Trevi Fountain! It would not win any prizes for its external appearance, looking a bit like a shop front, but the reception staff were most helpful on arrival, providing us with a map, and took time to indicate the hotel location and drawing around the location of key tourist features! The restaurant in the basement serves a reasonable breakfast, sufficient to set you up for the day! But does not serve mid-day or evening meals! You have to get these from local shops or restaurants. If you walk south over the river using the pedestrian bridge,Pont Sisto, it takes you to the main restaurant district, where you can buy a multitude of food types, which was busy, but enjoyable! When we arrived the hotel entrance was located in a quadrangle of apartments with cars parked within. It is in a quiet location, but within easy reach of the local shops and attractions on foot! If you want the Ritz, it's not the place for you, but if you want relatively low cost good quality accommodation within easy reach of Rome's attractions, I'd suggest the MZ Hotel!
Se hospedó 5 noches en octubre de 2023
Respuesta de Staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.We are a 3 star hotels in the center of the city.Best regards

10/10 Excelente

Paul

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Initially hard to find as it is tucked away on what looks like a dodgy area but it is a great location
Se hospedó 4 noches en octubre de 2023
Respuesta de Staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.

10/10 Excelente

Andres

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.

10/10 Excelente

Jody

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Near the river and bridges. We didn’t have a car - parking would be difficult. Taxi had to wait outside gate so getting luggage was a little difficult. Breakfast was 12 euros and a little mediocre. Ham, eggs, toast, juice.
Se hospedó 3 noches en octubre de 2023
Respuesta de Staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.We are surrounded by 3 private parkings if you want to reach us by car.We are in a safe area, far from the street noises but 2 steps away from the main attractions.The breakfast offers other things more than what you mentioned.Thank you for sharing your opinion.Best regards

10/10 Excelente

Gary, Mint Hill

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is hidden from the street in a courtyard. Love the location relative to Trastervere. Short walk across the bridge to many restaurants and shops. Great bakery shop less than 2 minute walk from hotel door. Room was modern, clean and quiet. Perfect for our stay prior to our cruise.
Se hospedó 1 noche en octubre de 2023
Respuesta de Staff, el 21 oct. 2023
Dear Gary,thank you for choosing us for your stay and for sharing your sincere opinion.We are glad you liked our location.Best regards

6/10 Aceptable

Judy

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Servicios
Reception needs help as first impressions are everything. Also, our room was so tiny. Literally had no room for suitcases. Came back from sightseeing one day to find our bed made horribly-literally thrown together. Construction noise in same building began at 8 am so having mid day rest was impossible. Breakfast room also needs help, as well as breakfast. Location was great, room was clean enough…only saving grace.
Se hospedó 4 noches en octubre de 2023
Respuesta de Staff, el 20 oct. 2023
Dear Madam,thank you for choosing us for your stay in Rome.We are glad you appreciated our location and the cleaning service.We offered you to change the room if you did not feel comfortable but you refused. Unfortunately we couldn't do more about it.Thank you for sharing your opinion, we will work on it.Best regards

10/10 Excelente

Jay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great little find in the heart of Rome. Close to everything. Building has been updated head to toe.
Se hospedó 1 noche en octubre de 2023
Respuesta de Staff, el 18 oct. 2023
Dear Jay,thank you for choosing our hotel for your stay in Rome.We are glad you appreciated our location and you enjoyed your days!Best regards

8/10 Bueno

Wayne

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de staff, el 29 oct. 2023
Thank you for choosing us for your stay in Rome.

8/10 Bueno

Nael

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff is excellent. Room is modern and good size for Italy. But, it is extremely annoying that A/C is controlled by the front desk- thermostat in room is locked! They turn A/C off at every opportunity and you have to call them to turn it back on or make temp adjustments. When the A/C was off, we came back to a room that had an unpleasant odor. Also, bring your own tissues- hotel does not provide tissue box.
Se hospedó 4 noches en octubre de 2023
Respuesta de Staff, el 14 oct. 2023
Thank you for choosing us for your stay in Rome.We are glad you liked our location and the work of our staff!We turn off the AC when you leave the room in order to avoid waste of energy.Best regards

8/10 Bueno

Janie

Viaje en grupo
Le gustó: Servicios
Terrific location. Room small. Room safe not secured. Great breakfast although in basement. Staff friendly
Se hospedó 2 noches en octubre de 2023
Respuesta de Staff, el 12 oct. 2023
Dear Janie,thank you for sharing your opinion but overall for choosing us for you stay in Rome.The location is between Trastevere and the Pantheon, rooms are all the same surface and nobody touches the safe during your stay: it is our responsibility as a trusted company.Best regards

8/10 Bueno

Nicole, Commack

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No frills hotel but perfect for what we needed, which was a place to shower and sleep. The staff was so nice! Close to all the sights, great area with tons of restaurants around. Shower was a bit small/kept leaking but just put a few towels on the floor and everything was good!
Respuesta de Staff, el 12 oct. 2023
Dear Nicole,thank you for choosing our property and for sharing your opinion which is very important to us in order to improve.Best regards

8/10 Bueno

Aviel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is at a good spot in the city, very easy to get to the attractions by foot. The room was very sparse, didn’t really have almost anything except the basics, the shower door wouldn’t close and it splattered on the floor each time we showered, nothing critical but it felt like no one had a second thought about the guests experience. Also, we took a taxi to the hotel and that’s the only way we found where the hotel is. I think we wouldn’t get there otherwise.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Arviel,thank you for choosing us for your stay in Rome!Best regards

10/10 Excelente

Brent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Location excellent. Simple but good breakfast.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Brent,thank you for choosing us for your stay in Rome!Best regards

10/10 Excelente

Chaya B

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We enjoyed our stay! Friendly and helpful staff.
We enjoyed our stay! Friendly and helpful staff.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Chaya,thank you for choosing our hotel and for sharing your opinion!Best regards

6/10 Aceptable

Sandra

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Property was convenient to restaurants and nightlife in Trastevere and clean. However room was tiny as was the shower and our door handle was hanging off from the inside and unusable. We identified it right away and they did not fix for the duration of our stay.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Sandra,thank you for choosing us for your stay.We are glad you liked the location.best regards

10/10 Excelente

Frank

Se hospedó 1 noche en septiembre de 2023
Respuesta de Staff, el 12 oct. 2023
Dear Frank,Thank you for choosing us for your stay in Rome!Best regards

10/10 Excelente

Luciana, Miami

Le gustó: Limpieza
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Luciana,thank you for choosing us for your stay!Best regards

6/10 Aceptable

Martin

Viaje en grupo, Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Its in a WEIRD location- hard to find- NOT on a main road- its inside a compound. Next to a public parking. Front of the main entrance is sooo weird- it has a huge cement flower pot with weeds inside. The staff are the BEST ( Federico/ John/Joy/Mark). The rooms are very clean and looks like it has just been renovated. BUT you can actually hear everything from other rooms and even the lobby
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Martin,thank you for choosing our hotel.We are glad you liked the work of our staff.We are not on a main road, but this helps to guarantee a quiet night because we are just two steps away from the Trastevere movida.Best regards

10/10 Excelente

Frank

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Francesco was informative and helpful. Our room was ready when we arrived and we enjoyed our stay.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Frank,thank you for choosing us for your stay.We are glad you enjoyed your stay in Rome.Best regards

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza y servicio y personal
MZ was good and location was awesome so close to restaurants, shopping etc. We enjoyed our stay. Found it a little frustrating we couldnt find more than one english speaking channel on tv.
Se hospedó 7 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear John,thank you for choosing us for your stay in Rome.We are glad you enjoyed your time. We are sorry you did not tell it to the reception because we can provide foreign channels for our guests!Best regards

8/10 Bueno

Hussein

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
The Location is perfect, the stuff are very friendly
Se hospedó 5 noches en septiembre de 2023
Respuesta de Staff, el 29 sept. 2023
Dear Hussein,thank you for choosing us for your stay in Rome!Best regards