WE HAD TO CALL THE POLICE:Dont trust this people:because of a delay fligth in Roma(Arpt closed'cause of fire situation,We arrived 11pm to Hotel.We waited outside nobody answered at the door,we called them by phone & the owner told us 2 wait in front that someone was going to come,NOBODY came,we waited until 1 am outside with our kid. The following day, Franchesca,owner's sister,said she didnt get the message.We told her that we had to find another place to sleep because nobody came,and we need a refund,she didnt want to give us back the money.I have to call the police because she treated us very bad.she is an oportunist,she charged us the total amount of the 3 nights:Finally,the Police came and she gave us only 2 nigths refund.THEY DONT CARE ABOUT GUESTS SASTISFACTION AND SECURITY.TUVE QUE LLAMAR A LA POLICIA:No confies esta gente:NADIE vino,esperamos hasta la 1 am con nuestra niña.Al dia siguiente,Franchesca,la hermana del dueño,dijo que no recibio el mensaje.Le dijimos que tuvimos que buscar otro lugar donde dormir, que necesitamos el rembolso,ella No quiso devolver el dinero.Tuvimos que llamar a la Policia.Ella nos trato muy mal,es una oportunista,nos cargo las 3 noches de una vez.Finalmente,llego la Policia y ella nos devolvio solo 2 noches.NO SE PREOCUPAN POR LA SATISFACION NI LA SEGURIDAD DEL HUESPED