We stayed at the Deer Medows and Wildflower cabins in Ruidoso NM, checked in on November 8 and left on November 13, 2022. My husband passed away the end of August and we had a cruise booked that week to celebrate his birthday (November 9th). I cancelled the cruise and booked this cabin so my family could be together that week. The management company was very helpful prior to our arrival but not after we arrived. Twice I have requested a call from the owner of the management company, and they will not call me back. I would recommend that you go to the management company’s website and read their reviews. It looks like about half of them are bad and complain about how rude the management company is. Mountain Air Cabin Rentals. This was our experience with them too. The management company’s manger told us that the cabins are only “deep clean” twice per month, give the world we are living in I would expect the cabin to be thoroughly cleaned between each guest and you pay a cleaning fee.
The cabin is in a very nice area and centrally located to town but still feels like you are in the mountains. The cabin is nicely decorated, the kitchen is well stocked with dishes/pots pans etc. The beds were comfortable. The gas fireplace is a nice touch, so you don’t have to mess with firewood and ashes.
It was an accumulation of things that made the trip not enjoyable. The pictures are very misleading as to the size of the cabin. When we arrived, the cabin was not clean, not the end of the world, so I cleaned it. The floor was not swept, and the rug was filthy. I swept and wiped all the counters down and washed the dishes (not knowing if they we clean or not). The shower curtain was moldy. There were huge cobwebs in the bathroom and long black hairs in/on the tub and shower surround. The hot tub cover was broken, and it took three people to lift it (it appears that it is only missing two screws), the hot tub jets only worked on low. The shower in the small cabin did not work, which makes me wonder if the tub was even cleaned. The maintenance guy was great and came out twice. There were no blankets on the beds, just a sheet and light bedspread and only sheets for the hide-a-bed. The Short-Term Rental permit in the cabin had expired over a year ago and was only for 6 people, I did not see one for the smaller cabin. There were piles of black dog hair in the cabin and trash under the couch. All of that was a disappointment but the thing that made