There was a bit of false advertising when we initially booked. This has been corrected due to our complaints. The house is beautiful however we felt that we did not get what was advertised. The website listed there being three rooms with king sized beds. Well none of the rooms had a king sized bed, the largest bed was queen sized (according to US and Caribbean standards). The other rooms had full sized beds . We were not told of this beforehand and were very disappointed by this. The website also listed there being 4 ensuite bathrooms. Well this is not true either because there are only 2 ensuite bathrooms. The third bathroom is shared between two rooms which by definition is a jack and jill. Furthermore one of the bathroom doors did not lock, so you had to hope that someone on the other end would just come busting through the doors. The fourth bathroom is not even a bathroom as it is a half bath downstairs! The fifth bedroom advertised is the sleeping quarters for the maid, so you are really getting 4 bedrooms and not 5. The website lists that there is private beach access. Also incorrect, when we got there we were told that there was private beach access with an access card, however, the card was missing and had not been replaced! We had to shell out additional monies simply to get to access to the private beach! The staff also resides in the house. The maid sleeps downstairs which my Jamaican family thought was very unusual. Having owned a villa themselves, they are used to a maid coming at 8am and leaving at 5pm. Additionally, the night “security” and the “yard boy” sleep in the basement. However, they also have access to our living area through the gate. They are friendly and nice, however when going on vacation with your family, you don’t anticipate others in your living space.
The worst part of all was the fact that we were robbed in broad daylight. We left to venture in the town and left my mom, dad and 2 year old nephew at home. While they were downstairs the thief came in via the upstairs balcony. There is a tree hanging over the balcony that the thief climbed on, then walked on the balcony, then broke a window (which is right above the balcony). They took my wedding ring, engagement ring, iphone, laptop, camera, and perfume. It was distressing to say the least!
All in all we would not stay here again, mainly for how the management handled everything. We were refunded 50% of our rental fee, but we felt we were owed a full refund.