Thank you for being our guest. We are sorry your room was not in a spotless condition as it should have been. Rest assured that we take these reviews seriously and have shared it with the housekeeping team to ensure we do not repeat such mistakes. We do hope you will stay with us another time so that we can make it up to you. Sincerely, Hotel Management

Erickson, thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

Thank you for being our guest. We apologize for the confusion with your reservation. After a long travel day, we know how frustrating it can be to encounter an issue during check-in. We are reviewing this incident with our team members and ensuring such issues are handled more diligently. Thanks for your feedback, and please consider staying with us again. Sincerely, Hotel Management

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management

Dear Jessica, Thank you for sharing your wonderful experience with us! We are delighted to read that our staff took great care of you and ensured you had a pleasant trip. It's also fantastic to know that you found your room super clean and bug-free, providing you with a comfortable stay. Your kind words mean a lot to us, and we look forward to welcoming you back to Extended Stay America for another memorable stay.Sincerely,Hotel Management

Dear Denise, Thank you for sharing your experience. We're sorry for the inconvenience with the room door and the unpleasant odor. Your safety and comfort are our priorities, and we regret that external factors impacted your experience. Your feedback is crucial, and we will address these concerns with the team to ensure a more comfortable and secure environment for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Sincerely,Hotel Management

Dear Morgan, Thank you for being our guest. We would like to apologize if we did not properly service your room. We are grateful for your patience and this helpful feedback. We are confident you will have a much-improved experience the next time you stay with us. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear Deidra, Thank you for taking the time to share your experience. We appreciate that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Humberto, Thank you for choosing us. We apologize for not meeting the hotel's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition. Our front desk team is available to help you always. Please stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear tou, Thank you for taking the time to leave this review. We're genuinely sorry for your less-than-ideal experience at our hotel, and we wish we had the chance to address your concerns during your stay. Our top priority is ensuring our guests enjoy a comfortable and relaxing experience, and we're disappointed that we fell short of that for you. We hope you'll consider giving us another opportunity in the future, as we're committed to providing you with a much-improved and more satisfying stay on your next visit.Sincerely,Hotel Management

Dear Gretchen, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Stefanie, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. We are committed to ensuring this does not happen again, so we have shared your feedback with our team so these issues do not occur again. We are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear CLARK, Thank you for sharing your excellent rating and valuable feedback about your recent stay with us. We are pleased to know by your rating that you had an overall great experience. However, we apologize for your issues with noise due to the freeway. Your comments have been noted, and we will address these concerns appropriately. Our goal is to improve continually, and we hope you will consider staying with us again. We would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel Management

Dear Cari, We appreciate your feedback. We're sorry to hear about the issues you encountered during your stay. While we strive to provide a comfortable environment, we understand that external factors sometimes affect our guests' experience. Your comments will help us address these concerns and make necessary improvements. We hope you'll consider giving us another chance to provide you with a better experience. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Vanessa, Thank you for sharing your positive experience with us. We're delighted to hear that your check-in was smooth and you found our front desk staff friendly and helpful. We're also glad you enjoyed a peaceful stay despite the nearby festival. Your feedback is important to us, and we hope to welcome you back for another comfortable stay in the future.Sincerely,Hotel Management

Dear Pedro, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Ron, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Alice, We appreciate you choosing our hotel and taking the time to share your concerns. We apologize for anything other than a completely satisfying stay. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

Dear Frank, Thank you for your wonderful summary pertaining to your stay at Extended Stay America. We are glad that we were able to help you with booking a room. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to read their efforts are noticed and appreciated by our guests. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Sincerely,Hotel Management

Dear Diana, Thank you for sharing your review. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. It was an honor to host your visit, and we hope you will give us another chance.Sincerely,Hotel Management

Dear Tim, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. What you experience is unacceptable and does not represent the standard we aim to maintain. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management

Dear John, Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with your guest room. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Roberto, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear the bed was uncomfortable and the suite did not meet your expectations. Your comments will help us as we continually improve our amenities and service. We appreciate you being our guest and hope you will stay with us again. Sincerely,Hotel Management