Restaurante

Opiniones de Hampton Inn & Suites Sacramento-Elk Grove Laguna I-5

2.5 out of 5

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 433 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 259 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 115 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 100 de 1001 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

MARIO RICARDO GERMAN, Dolores Hidalgo

Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 22 nov. 2023
Dear MARIO RICARDO GERMAN,We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again!Best,Kinjal ShahGeneral Manager

6/10 Aceptable

luis

Se hospedó 2 noches en abril de 2022

10/10 Excelente

Horacio

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
mui buen lugar para descansar.
Se hospedó 1 noche en febrero de 2022
Respuesta de GM, el 20 feb. 2022
Dear Horacio, We love hearing that your stay was enjoyable. Thank you for choosing us and please visit again. Best, Kinjal Shah General Manager

8/10 Bueno

Maria, Reno

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo bien
Se hospedó 1 noche en enero de 2022
Respuesta de GM, el 23 ene. 2022
Dear Maria, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Kinjal Shah General Manager

10/10 Excelente

Omar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de GM, el 11 oct. 2021
Dear Omar, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Kinjal Shah General Manager

8/10 Bueno

Michele

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Staff was super friendly! All needs were met. Hot tub felt great after an adventure filled day!
Se hospedó 4 noches en abril de 2024
Respuesta de GM , el 30 abr. 2024
Dear Michele, We love making our guests feel welcome and helping them enjoy their time in Elk Grove. Thank you for your patronage and for sharing this kind review. We hope to host you again anytime you return to the area. Best, Ronny Mann, GM

6/10 Aceptable

Sydney

Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 30 abr. 2024
Dear Sydney, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Ronny Mann, GM

8/10 Bueno

Taka, Hollister

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room size was large compared to typical hotels.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 28 abr. 2024
Dear Taka, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that our spacious accommodations were the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Ronny Mann, GM

10/10 Excelente

Alicia, Riverside

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Goodnights sleep was no problem here. All staff that we came across was attentive, kind, and helpful. Plus the breakfast was tasty and what made it even better was the interaction with the staff.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 25 abr. 2024
Dear Alicia, We would like to extend our heartfelt gratitude for choosing to stay with us and for sharing your wonderful experience. Your support means the world to us and we are overjoyed to learn that you enjoyed your time here. It would be our utmost pleasure to welcome you back soon. Best, Ronny Mann, GM

10/10 Excelente

Becky

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff. Water, coffee and tea available most of the time.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 22 abr. 2024
Dear Becky, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Ronny Mann, GM

10/10 Excelente

Eric

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love it
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 21 abr. 2024
Dear Eric, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Ronny Mann, GM

10/10 Excelente

Linda

Viaje en pareja
Great customer service from check in through stay.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 20 abr. 2024
Dear Linda, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Ronny Mann, GM

4/10 Malo

Araceli

Le gustó: Servicio y personal y condiciones de la propiedad
There is a bar (some sort of drinking place) right across this hotel so there is a lot of noise at night in the hallways. There was a drunken man laid out on the pavement in front of the door the night I checked in. The hotel person helped him get up & took him to his room. I asked at check in if it was safe here & answer was “somewhat.” Only positives are it’s pet friendly, staff is nice & it’s clean. Bed & pillows are uncomfortable. Do not stay here if it’s for a family vacation or if you need a good nights rest. This hotel is best suited for younger people or guests who like to drink & don’t mind the noise. Check in was easy but location of the hotel is a thumbs down for me.
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 18 abr. 2024
Dear Araceli, Thank you for choosing to stay with us and for taking the time to appreciate our hotel. I am sorry to hear that you were disturbed by city noise during your stay and found our bedding uncomfortable. We always strive to ensure our guests' comfort, and I regret that we fell short in your case. Your feedback is extremely valuable to us as it helps us to keep track of the guest experience and make necessary improvements. Thank you for sharing your review with us. Sincerely, Ronny Mann, GM

10/10 Excelente

Angel, Paramount

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 25 abr. 2024
Dear Angel, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Ronny Mann, GM

10/10 Excelente

Alfredo De, Bonita

Le gustó: Limpieza, servicios, condiciones de la propiedad
Quiet
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 16 abr. 2024
Dear Alfredo De, We are thrilled that we provided you with a quiet stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Ronny Mann, GM

10/10 Excelente

Christopher

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 15 abr. 2024
Dear Christopher, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Ronny Mann, GM

2/10 Terrible

Kiersten

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Our room was dirty. I don’t believe it was cleaned before they let us in. The front desk staff during the day were very kind and helpful and they switched our room.
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 14 abr. 2024
Dear Kiersten, I apologize that the cleanliness of your room upon arrival did not meet our standards of excellence in service. However, we are pleased to hear that we were able to provide acceptable accommodations for you. I will discuss your review with our housekeeping staff and ensure that we are more aware of such issues going forward. We value you as our guest and hope that you will choose to stay with us again. Thank you for taking the time to write a review. Sincerely, Ronny Mann, GM

10/10 Excelente

Sergio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice clean and easy access
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 13 abr. 2024
Dear Sergio, It warms my heart to hear that you had an excellent stay. Thank you for your positive review and, more importantly, for being our guest. We look forward to being your hotel of choice whenever you return to our area. Best, Ronny Mann, GM

6/10 Aceptable

phyllis

Le gustó: Limpieza, servicios, condiciones de la propiedad
Surprised that housekeeping did not attend to room, did not remove trash despite two night stay. Same on previous four night stay. Is this the new normal?
Se hospedó 2 noches en abril de 2024
Respuesta de GM, el 11 abr. 2024
Dear phyllis, Our housekeeping is now available by request. Now you can simply contact the front desk to request a room cleaning or just a few extra towels. We are sorry if this was not properly communicated to you. We value your feedback and hope to host you again. Sincerely, Ronny Mann, GM

6/10 Aceptable

Gao

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de GM, el 12 abr. 2024
Dear Gao,Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us.Sincerely,Ronny MannGeneral Manager

10/10 Excelente

Debora

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not the hotels fault but i think we had a family of elephant kangaroos above our room. Noisy and loud until early am. Not much the staff can do about rude, inconsiderate people.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 10 abr. 2024
Dear Debora, I offer my sincere apologies for the noise pollution you experienced due to the loud guest in the room above; please forgive us. We take pride in providing a comfortable stay and we clearly fell short of that goal. Your feedback is welcomed as it allows us to monitor and improve the guest experience. Sincerely, Ronny Mann, GM

10/10 Excelente

Becky

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Always friendly and helpful. Nice to have breakfast included every time I’m there.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 10 abr. 2024
Dear Becky, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Ronny Mann, GM

10/10 Excelente

Torben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 17 abr. 2024
Dear Torben, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Ronny Mann, GM

10/10 Excelente

Mikha

Se hospedó 4 noches en marzo de 2024

2/10 Terrible

Alfonso

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 9 abr. 2024
Dear Alfonso, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Ronny Mann, GM

10/10 Excelente

Patty

Le gustó: Servicios
Staff were very courteous.
Se hospedó 1 noche en abril de 2024
Respuesta de GM, el 3 abr. 2024
Dear Patty, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Ronny Mann, GM

10/10 Excelente

Marilyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 31 mar. 2024
Dear Marilyn, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Travis Lott, GM

10/10 Excelente

Marie

Super convenient, helpful staff, clean comfortable room.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Dear Marie, What a wonderful review! The staff works hard to try and provide every guest with an experience just like the one you shared with other travelers and us. We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Travis Lott, GM

8/10 Bueno

Uppinder

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Marianne

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel that is pet friendly.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 18 mar. 2024
Dear Marianne, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Travis Lott, GM

10/10 Excelente

Debbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Groovy
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Dear Debbie, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Travis Lott GM

10/10 Excelente

Brady

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 11 mar. 2024
Dear Brady, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Travis Lott GM

8/10 Bueno

Joe

Viaje de negocios
Clean and safe. Good restaurants close.
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 10 mar. 2024
Dear Joe, I'm thrilled to hear about the comfort and convenience you enjoyed during your stay with us! I sincerely appreciate your acknowledgment of our high cleanliness standards and look forward to sharing your positive feedback with our dedicated housekeeping team! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Travis Lott GM

10/10 Excelente

Israel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en marzo de 2024
Respuesta de GM, el 4 mar. 2024
Dear Israel, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Travis Lott GM

8/10 Bueno

Brett, San Jose

Le gustó: Limpieza y servicio y personal
Typical roadside hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 27 feb. 2024
Dear Brett, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Travis Lott GM

10/10 Excelente

CHRISTOPHER

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024
Respuesta de GM, el 27 feb. 2024
Dear CHRISTOPHER, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Travis Lott GM

8/10 Bueno

Desert

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff very clean. Beds were very comfortable. What I didn't appreciate was amount of noise early in the morning
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 15 feb. 2024
Dear Desert, I'm happy to hear that despite some noise pollution, your stay was enjoyable. Thank you for sharing your positive feedback with us and other prospective guests. We hope to welcome you back for an even more flawless experience in the future. Best, Travis Lott GM

8/10 Bueno

Ella

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
.
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 13 feb. 2024
Dear Ella, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Travis Lott GM

4/10 Malo

Rick

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property and grounds were well kept and clean. However, the walls were very thin leaving us to hear every bit of traffic outside, ever door closing, people talking in hallway, and people coming and going by the elevators. The beds were very hard and uncomfortable, leaving me only abele to sleep an average of 15 minutes of each hour during sleep. The redeeming quality was the breakfast bar, which was well stocked and excellent quality. Lastly, the staff were amazing and very helpful and accommodating. My only complaint is against the overall construction and bed quality.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 4 feb. 2024
Dear Rick, Thank you for taking the time to write. I sincerely appreciate your recognition of our high cleanliness standards and warm hospitality, even though other aspects of your stay fell short of exceptional. Your comfort is our top priority, so I regret you didn't have a restful night's sleep. We value you as our guest and hope to have another opportunity to deliver a more favorable experience in the future. Sincerely, Travis Lott GM

6/10 Aceptable

ali

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
Ev chargers at property wanted me to download an app then setup an account during which they asked for more information than I wanted to provide, then wanted to charge $3 per hour for a 6kw charger. Seriously? To charge my near empty 110 KWH battery would require 18 hours on this piece of junk and cost nearly $60 ! On top of it all, no coffee, no milk, no eggs in morning. We will not stay here again
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 30 ene. 2024
Dear ali, Thank you for choosing our services and sharing your valuable feedback. We appreciate all types of feedback as they help us identify areas where we are doing well and need to improve. I apologize that the EV chargers and breakfast did not meet your expectations and negatively impacted your experience. I hope we can have the chance to serve you better in the future. Sincerely, Travis Lott GM

10/10 Excelente

Diane

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were pleased
This property was very well maintained and the staff was very accommodating
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 30 ene. 2024
Dear Diane, That is fantastic to hear! Thank you so much for your kind review and for choosing to stay with us. It was our pleasure to host you, and we hope to have the opportunity to welcome you back soon. Best, Travis Lott GM

8/10 Bueno

Donald

Viaje en pareja
Le gustó: Servicios
The rooms are very clean and the property is well kept.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 28 ene. 2024
Dear Donald, Thank you for sharing your review. I am delighted you enjoyed your stay, and I sincerely appreciate you noting our high cleanliness standards! It was a pleasure to host you; we can’t wait to welcome you again. Best, Travis Lott GM

10/10 Excelente

Janeen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awesome
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 27 ene. 2024
Dear Janeen, Thank you for taking the time to share your positive review. We are thrilled to know your stay was awesome! It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area. Best, Travis Lott GM

10/10 Excelente

Heather

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the room. It was clean and quiet and the staff was wonderful
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 27 ene. 2024
Dear Heather, I'm thrilled to hear about the comfort you experienced during your stay! I sincerely appreciate your acknowledgment of our high cleanliness standards and warm hospitality! I look forward to sharing your positive feedback with our dedicated associates and hope we can welcome you again soon. Best, Travis Lott GM

8/10 Bueno

Jose

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de GM, el 30 ene. 2024
Dear Jose, We appreciate you taking the time to leave us a positive review. It brings us great pride to know that our guests are happy with their stay. Thank you for choosing us! Best, Travis Lott GM

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pretty old and dirty. Very loud. This is a typical off freeway hotel. Fine for a night. But truly needs and update.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 26 ene. 2024
Dear Anonymous,Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret that we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We would love another opportunity to show you that your comfort is our top priority.Sincerely,Travis LottGeneral Manager

6/10 Aceptable

Lori

Viaje en pareja
Le gustó: Servicio y personal
Our room was fine but obviously hadn't been cleaned well. The tub was dirty, and their was bits of trash on the floor as we entered our room.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 25 ene. 2024
Dear Lori, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down in this area. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Travis Lott General Manager

4/10 Malo

Karen

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
Questionable at best.
Unfortunately the front desk person was on a long (20 minute) break when we arrived. We waited and waited and waited for him to arrive before we could check in. I spend on average 50 plus nights in various hotels. I honestly have never waited like this before. Since it was close to 9 pm and we had already booked the room, we were over a barrel. Otherwise, we would have bolted after about 8 minutes of waiting. Room definitely showed signs of disrepair.
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 24 ene. 2024
Dear Karen, Thank you for staying with us. We are sincerely sorry for your extended wait time upon arrival. This is not typical of our hotel, and your feedback will be instrumental in improving our service. We value your business and hope to host you again for a WOW impression. Sincerely, Travis Lott General Manager

6/10 Aceptable

Al

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 23 ene. 2024
Dear Al, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Travis Lott General Manager

2/10 Terrible

Cassandra

Se hospedó 1 noche en enero de 2024
Respuesta de GM, el 22 ene. 2024
Dear Cassandra,We regret that we have fallen short while you were our valued guest and that you did not enjoy your stay. We appreciate you choosing our hotel while visiting our area and hope to have the opportunity to welcome you again for a more pleasurable experience.Sincerely,Travis LottGeneral Manager