When i arrived i was told the balcony for my room was shared with another room - I was kinda bummed & said they should mention that in the listing, cos some ppl aren’t into that.
The lady at front desk was very understanding, she went above and beyond, she apologized about the misunderstanding and gave me a pick of all available rooms regardless of price.
And gave me a complimentary bottle of wine.
The room / location / etc was flawless & charming, way better than a big chain hotel, no complaints.
Good service is everything, when ppl are good at their job, it makes all the difference.
thank you for an amazing stay, we can’t wait to come back.