6/10
We arrived around 7pm, after a very long day of flight cancellations, delays, and an unplanned Uber from Provo. We walked into a unit that had not been cleaned since the last guests. All of the bedding and towels were dirty and lying in a pile on the floor in front of the washing machine. We immediately contacted the after hours number but it took 3 calls and over 2 hours to finally be given the code to a locked closet upstairs, where we found enough clean sheets for the beds.The next morning, housekeeping showed up. She was very nice and spent several hours getting our property in order. The unit was spacious and mostly as described but we also had the following issues with the unit:The hot tub was filthy and stagnant. It had obviously not been cleaned in awhile so we did not use it. The toilets repeatedly clogged. Maintenance came out once and used an auger on the downstairs toilet but even it clogged again a few days later. The master bathroom smelled like sewage for hours after the shower was used. The shower was used multiple times per day so that was a lot of time the bathroom smelled, spilling over into the master bedroom. There is obviously some plumbing issues going on with this unit. The beds were not comfortable at all. The master bedroom mattress felt like it was at least 15 years old. I didn’t sleep on the others but when we checked out, they didn’t feel much better. There were also no ping pong balls to go with the ping pong table.
Jaci G.
Se hospedó 6 noches en mayo de 2025