Área de parrilladas y picnic

Opiniones de Towneplace Suites Salt Lake City-West Valley

3 out of 5
Towneplace Suites Salt Lake City-West Valley
5473 West High Market Drive, West Valley City, UT

Opiniones

9.2

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 331 de 477 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 101 de 477 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 477 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 9 de 477 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 17 de 477 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Malísimo! Si quieres evitar malos tratos y corajes NUNCA llegues
Se hospedó 2 noches en abril de 2021
Respuesta de TownePlace Suites Team, el 20 abr. 2021
We have been able to use this experience as a teaching moment for our staff. We apologize again for any inconveniences this may have caused you or your guest that was at the hotel. Please understand that management is taking this matter very seriously as we have high standards and want to uphold the Marriott name.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2021
Respuesta de TownePlace Suites Team, el 24 mar. 2021
Thank you for your feedback! Appreciate the time taken and hope to see you again if you are ever in the area.

2/10 Terrible

Cliente verificado

Viaje en pareja
No le gustó: Servicio y personal y servicios
Tuve una mala experiencia en el este lugar la Televisión no servía y las dos noches que estuvimos; le dije ala persona encargada y ellos no pudieron resolver el problema y tuve que llamar constante para que vinieran a ver el problema y no fueron dignos de cambiarme a otro cuarto o ofrecer me un descuento por el problema de la television; estuve ahí... asta que fue hora de entregar el cuarto: fue un mal servicio y no ofrecieron resolver el problema y no me ofrecieron un descuento por las dos noches que ya sé avian pagado. No vuelvo a ese lugar; y por ser hispano no hicieron nada acabó; pero te apuesto que si fuera una pareja americana otra fuera la situación.
Se hospedó 2 noches en febrero de 2021
Respuesta de TownePlace Suites Team, el 17 feb. 2021
We appreciate your feedback. We will serve this as an opportunity to teach and learn with the different departments we have at the hotel. We apologize for any inconvenience this problem was for you. We do not have maintenance on the property during the weekend. The front desk agent did however come to your room twice in order to further assist. We apologize again and hope that you have a better rest of your week.

8/10 Bueno

Isabel, Las Vegas nevada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy limpio en realidad toda la propiedad estaba excelente ecepto que estuvimos 3 días ospedados de los cuales no hubo servicio de limpieza ni siquiera para cambiar las toallas
Se hospedó 3 noches en agosto de 2020
Respuesta de TownePlace Suites Team, el 24 ago. 2020
Thanks for your feedback. Taking the time review your stay is very important to us.

10/10 Excelente

Jorge

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Para descansar y pasarla bárbaro en un lugar nuevo
Impecable, todo ,el hotel todos los servicios el personal y la ubicación Son inmejorables
Se hospedó 1 noche en octubre de 2019
Respuesta de Rose Tuakoi, el 9 oct. 2019
Thank you for staying with us. We are happy that you are pleased with your stay at TownePlace Suites/West Valley. We appreciation the time that was taken to review your stay. Have a wonderful day!

10/10 Excelente

Lucia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
FELIZ CONVENCION
Me gustó mucho el lugar y la ubicación, ya que cerca se encuentra supermercado y restaurantes, así como un negocio de venta de ropa y calzado con descuentos
Se hospedó 5 noches en agosto de 2017

10/10 Excelente

Kendra

They allowed us to check in early which was awesome because our flight was changed
Se hospedó 1 noche en abril de 2024
Respuesta de AGM, el 21 abr. 2024
Thank you for the feedback! We appreciate you!

6/10 Aceptable

Troy

Housekeepers should be advised check out isn’t until 11am. Dont bother the guests until checkout.
Se hospedó 1 noche en abril de 2024
Respuesta de AGM, el 12 abr. 2024
Troy,Thank you so much for staying with us and for taking the time to leave this review as we know your time is valuable. Your experience with our Housekeeping is below our standard. Your comments have been shared with the appropriate department to prevent any troubles with future guests. We are sorry to hear that your experience was not as expected during this stay. We hope that despite this inconvenience that you consider coming back to stay with us again if travels bring you back to our area. Again, thank you so much for your feedback!

10/10 Excelente

Robert

Se hospedó 1 noche en marzo de 2024
Respuesta de AGM , el 10 abr. 2024
Dear Robert,Thank you for your feedback!

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de AGM , el 13 mar. 2024
Thank you for your feedback. We hope to welcome you back in the near future.

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good customer service
Se hospedó 1 noche en febrero de 2024
Respuesta de AGM, el 27 feb. 2024
Thank you for taking a moment to share your experience regarding your recent stay. We are happy to hear that you found the service from our staff good. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 Excelente

Jenny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Close to family and airport with nearby restaurants and shops. Stayed for one night to visit family in town before going to Park City.
Se hospedó 1 noche en febrero de 2024
Respuesta de Ludeen Angilau, el 23 feb. 2024
Dear Jenny,Thank you so much for staying with us and for sharing your experience. We're happy that you found our location to be convenient to you during your stay. We hope that you come back to visit us again soon if travels bring you back to our area.

8/10 Bueno

Connie

Viaje familiar
Le gustó: Limpieza y servicio y personal
No available water fountain or faucet. The tub looked like it had black mold in the corners.
Se hospedó 3 noches en febrero de 2024
Respuesta de AGM Ludeen , el 6 feb. 2024
Connie,Thank you so much for staying with us and for sharing with us your experience. We know how valuable you time is and we appreciate you taking the time to leave this review. We are sorry to hear that your room did not meet your cleanliness expectations. As these things are important to us and to the guests who are staying in our hotel. We hope that aside from this minor inconvenience that you come back to stay with us again if travels bring you back to our area! Again thank you so much for your feedback!

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de AGM Ludeen , el 25 ene. 2024
Emily,Thank you so much for staying with us! We are so happy to hear that you've enjoyed your experience with us. We certainly hope that you come back to visit us again in the future. Again thank you!

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a good breakfast and coffee sll day
Se hospedó 6 noches en diciembre de 2023
Respuesta de AGM Ludeen , el 18 ene. 2024
Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay. Please come back to visit us again soon!

10/10 Excelente

Macey

Na
Respuesta de AGM Ludeen , el 28 dic. 2023
Thank you for staying with us! We hope you come back to visit us again soon!

10/10 Excelente

Denise

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a nice place to stay. clean and welcoming. Not really anything that I didn't like.
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM Ludeen , el 28 dic. 2023
Thank you so much for your feedback! It is greatly appreciated. Please come visit us again soon!

10/10 Excelente

Jeremy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It close to a Target, movie theater, and restaurants.
Se hospedó 8 noches en noviembre de 2023
Respuesta de AGM Ludeen , el 28 dic. 2023
We are so glad to hear that you find our hotel a convenient location for all the necessities. We hope you come back to visit us again soon!

10/10 Excelente

José

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Even when their pool and hot tub was under renovations, they allowed us to use the 09oo at the hotel next door.
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM Ludeen , el 28 nov. 2023
Thank you so much for staying with us. We are so happy to hear that you were able to enjoy your stay. We hope you enjoyed using the pool at our sister hotel as our hotel goes under renovations to get our pool updated. Again, thank you so much for your feedback! We hope that you come back again soon in the near future.

4/10 Malo

Lois

Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Newly refurbished room, first night TV’s did not work. Living room heater did not work at all. Plug receptacles on bedside sconces for charging devices would not hold plugs, they slide out. Two plug receptacles in bathroom had no power for hair dryer, had to use a plug in living room wall that barely reached the bathroom mirror. Nice to have low flow toilet, but, the shower took forever to get hot wasting a lot of precious water in the process. On the second morning I could not get the water hot. I washed my hair in very cold water, standing outside the shower. I then heated water in the microwave to wash up in. The garbage disposal did not work. The TVs were fixed on second day, but the living room was too cold to sit and watch. The staff was apologetic and offered another room, but I had a dog to move along with repacking everything. I stayed in the room next door last June and did not have one issue. The renovation is sloppy at best, leading to a lot of discomfort and dysfunction.
Se hospedó 3 noches en noviembre de 2023
Respuesta de AGM Ludeen , el 28 nov. 2023
Lois,We'd like to thank you for taking the time to leave this review and for letting us know about your experience. We are sorry to hear that your experience did not go as well as you expected and that we could not accommodate you well enough during your stay. We appreciate you coming to our front desk and letting them know about the issues you were having in your room so that we could help you out the best way we can. Again, I'm sorry your stay did not go as expected, however we hope that you give us the opportunity to host you again in the near future!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff was amazing
Se hospedó 2 noches en noviembre de 2023
Respuesta de AGM Ludeen , el 21 nov. 2023
Thank you so much for choosing to stay with us! We are happy to hear that you were able to enjoy your experience and that our staff was friendly and helpful for your expectations. We here at TownePlace Suites Salt Lake City West Valley strive to uphold those standards for each and every one of our guests. Again, thank you for your feedback and we hope to accommodate you again in the near future!

10/10 Excelente

Estefania

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good
Se hospedó 1 noche en noviembre de 2023
Respuesta de AGM Ludeen , el 21 nov. 2023
Thank you so much for staying with us. We are so happy to know that you enjoyed your experience. We hope you visit us again soon in the future!

10/10 Excelente

Adrian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really good service.
Se hospedó 2 noches en octubre de 2023
Respuesta de AGM Ludeen , el 8 nov. 2023
Thank you so much for staying with us. We are so glad to hear that you found our services up to your standard. We hope that you come back to visit us again soon!

6/10 Aceptable

Melissa

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Crappy service at check in
I requested a 1st floor room over a week ago and when I checked in they gave a first floor room to the person who checked in right before me.
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM , el 30 oct. 2023
Thank you for taking a moment to share your experience regarding your recent stay with us. We are sorry to hear that we did not accommodate your request for a lower level room. We will take your feedback under consideration as we continue to improve our service and overall guest experience.

8/10 Bueno

Sophia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect spot for us and convenient. Staff super friendly band place was clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de AGM Ludeen , el 24 oct. 2023
Thank you so much for staying with us! We appreciate your feedback. We hope you come back to visit us again soon!

10/10 Excelente

Theresa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Ludeen , el 17 oct. 2023
Thank you so much for staying with us! We are happy to hear that you've enjoyed your stay. We hope that you come back to visit us again soon!

8/10 Bueno

David

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Need so work on service & room.
I was disappointed and delayed after I called the day before arrival & was promised an early checkin. When I arrive the lady has no idea & our room wasn’t ready. I also asked the pullout be made up - it wasn’t. There was no bedding in the room for it. I had to go to front desk & get it. The pullout was terrible - old and uncomfortable. The mattress was so thin. Breakfast was good and the room was clean.
Se hospedó 2 noches en octubre de 2023
Respuesta de Ludeen , el 17 oct. 2023
Thank you so much for staying with us and sharing your experience. Your feedback is important to us. Your experience with how we handled your check-in process and accommodating to your needs is below are standard. We strive to make each and every one of our guests here at TownePlace Suites by Marriott West Valley feel important and comfortable. I have shared your comments with our staff as a way to improve for future guests. We hope that you may give us the opportunity to host you again in the near future. Thank you

2/10 Terrible

trish

No le gustó: Limpieza y servicio y personal
Did not get the room i paid for. Tried changing rooms still not happy.
Se hospedó 3 noches en octubre de 2023
Respuesta de AGM Ludeen , el 17 oct. 2023
Trish,Thank you for staying with us. I'm sorry to hear that your experience with getting the right room you wanted did not go well. We'd love to know more about how we could have better accommodated you during your stay. Again, thank you so much for your feedback and we hope that you give us another opportunity to host you again in the future.

8/10 Bueno

Tim, mesa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and updated, area is nice
Se hospedó 1 noche en octubre de 2023
Respuesta de AGM Ludeen , el 9 oct. 2023
Thank you so much for your feedback and for choosing to stay with us. We are so happy to hear that your experience went well. We hope to welcome you back again in the near future!

10/10 Excelente

Jodie

Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 9 oct. 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Aaron

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 3 oct. 2023
Thank you so much for staying with us! We are so happy to hear you've enjoyed your experience with us. We hope to welcome back again in the future!

10/10 Excelente

Carol, Spanish Fort

Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 19 oct. 2023
Thank you so much for staying with us! We're so happy that you had a great experience! We hope that you come back to visit us again soon!

8/10 Bueno

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 27 sept. 2023
Thank you so much for staying with us! We appreciate your feedback and hope that you come back to visit us again soon!

10/10 Excelente

Suzy, Hoover

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel in an office park area, with lots of shopping in the area. My only complaint is that the linens didn’t smell fresh, but we were there only one night.
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 27 sept. 2023
Thank you so much for staying with us! We are so glad to hear that your experience went well. Thank you for letting us know about the freshness of our linens. I have shared your feedback with the appropriate department and we will do our best to make sure that this is well taken care of for future guests. We hope to welcome you back again in the future.

10/10 Excelente

Michael E

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de AGM Ludeen , el 29 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Bueno

Letishia

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM Ludeen , el 29 sept. 2023
On behalf of the entire hotel team, I want to thank you for sharing your experience regarding your recent stay at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excelente

Emilio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was very friendly, the hotel was very clean. Definitely would stay here again
Se hospedó 2 noches en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you for the review. We hope to welcome you back soon.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful staff, clean room, comfortable beds, great location!
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you for sharing your feedback. We are happy to hear you found our staff wonderful, room clean and your bed comfortable. Please come back and visit us again soon.

6/10 Aceptable

Jonathan

No le gustó: Servicios
Very simple. It was ok
Se hospedó 2 noches en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you for the review.

10/10 Excelente

Kylene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you for the feedback

8/10 Bueno

Ben

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good quality. In room amenities (dishes, stove, dishwasher, full fridge) were very useful!
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you for sharing your experience regarding your recent stay with us. We are happy you enjoyed your time here at our property. We strive to provide gracious, caring and engaging service and hope to welcome you back in the near future.

10/10 Excelente

Phil

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was one of the better properties ive stayed at!!
Se hospedó 1 noche en septiembre de 2023
Respuesta de AGM , el 13 sept. 2023
Thank you so much for the feedback! We are happy you enjoyed your stay. Please come back to see us again, we'd love to see you.

10/10 Excelente

Marcia

Le gustó: Servicio y personal y condiciones de la propiedad
The carpet in the room had several stains
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM , el 29 ago. 2023
Thank you for the review. We will take your feedback regarding the carpet stains in the room under consideration as we continue to improve our service and overall guest experience.

10/10 Excelente

Jeffrey

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Moving to South Carolina
All your staff was so helpful and very friendly
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM , el 21 ago. 2023
Thank you for the review. We are happy to hear you found our staff helpful and friendly. We hope to see you again soon!

10/10 Excelente

Isaac

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2023
Respuesta de AGM , el 21 ago. 2023
Thank you for the review! We appreciate your feedback.

10/10 Excelente

Tiffiny

Se hospedó 1 noche en agosto de 2023
Respuesta de AGM , el 3 sept. 2023
Thank you for the review. We appreciate your feedback and hope to welcome you back in the near future.

10/10 Excelente

Weibo

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place is great. If we visit Salt Lake City again, we will stay here again.
Se hospedó 2 noches en agosto de 2023
Respuesta de AGM , el 13 ago. 2023
Thank you for the review. We hope to see you again in the near future.

10/10 Excelente

bridget

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de AGM , el 13 ago. 2023
Thank you for taking time to share your review. We appreciate the feedback and hope to welcome you back in the near future.

10/10 Excelente

Rakesh

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent and friendly staff
Se hospedó 1 noche en julio de 2023
Respuesta de AGM , el 25 jul. 2023
Thank you for taking a moment to share your experience regarding your recent stay with us at Towneplace Suites by Marriott Salt Lake/ West Valley City. We are happy to hear you found our staff friendly and your stay excellent. We hope to welcome you back in the near future.

8/10 Bueno

LISA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2023
Respuesta de AGM , el 29 jun. 2023
Thank you for the review! We appreciate the feedback.