Terraza en la azotea
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Opiniones de The Spa Hotel

3.5 out of 5
The Spa Hotel
Saltburn Bank, Saltburn-by-the-Sea, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 142 de 286 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 95 de 286 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 30 de 286 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 12 de 286 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 7 de 286 opiniones" "

9.0/10

Limpieza

9.2/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jennifer

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Friendly, welcoming check in. Nice big rooms. Very dog friendly. Breakfast was outstanding! So hospitable....explained to the manager that we found our beds uncomfortable, the manager organised new mattresses with no question and a smile. We did find the room to be a bit stuffy as the only ventilation was possible of we kept the french door on the latch, which was perfect during the day but perhaps a little unsafe at night. We used the air conditioninh unit to circulate air in the room which was fine but noisy. On the whole, this wasn't a major issue, we worked around it. The location of The Spa Hotel is unreal - walking distance to just about everywhere worth visiting in Saltburn. We can't wait to come back, it will be the only place we stay. The staff, from housekeeping to management are all an asset to the place. Thanks for having us.
Se hospedó 2 noches en mayo de 2024

10/10 Excelente

Malcolm

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great room with fantastic view.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Shane

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great sea views
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I booked through Expedia having been hijacked on Google Search when looking for the Spa Hotel, Saltburn. Expedia is poor at sending email confirmation. I recommend booking direct.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Little Gem
A beautiful gem! Thoroughly relaxed and enjoyed our stay. It’s a beautiful hotel, in a lovely location. Food was delicious and the staff were so friendly and helpful. The hotel room was so pretty, tall ceilings, beautiful decor and soft furnishings. Large lovely bathroom. Good hearing and also good air con. I’ll definitely return and recommend.
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Andrew

Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Stella

Se hospedó 4 noches en septiembre de 2023

8/10 Bueno

Calvin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Situated in an ideal area and we were impressed with the hotel in the main. Our only two issues were the bathroom wallpaper looked a bit scruffy and the food wasn’t brilliant. The outside seating area and views were great and the parking was easy.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

Alan

Viaje en pareja
Le gustó: Limpieza
Builders still finishing the hotel!
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Sonia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The Staff make this hotel :-)
I had concerns when I arrived to find the workmen were still finishing off the hotel entrance, and experienced a dilemma on finding nowhere safe to park. There then followed an uncomfortable check in where my reservation was not what I felt I had originally booked through a third party. The room was large, clean and adequate, though not up to the standard of the newly renovated bar and restaurant. Here endeth my grippes, for the receptionist quickly addressed my booking to my satisfaction and showed me to my room. Drinks in the bar that evening were all served in the correct glasses, what a joy! Bottles of wine were reasonably priced and the choice on all alcohol fronts was more than adequate. Our evening meal was plentiful, and accompanied by the most amazing sea view. Breakfast the next morning was again served with a sea view, and a choice to satisfy any pallet. I had kippers which were lovely. But, the highlight of my stay was the service I received from one particular waitress who I believe to be called Tracy. She found me a table outside, chairs to listen to the music, and an enhancement for my bubbles. Over the two days she went above and beyond again and again. Good service can not be bought, it comes from the heart, and Tracy has a big, kind heart.
Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Vanessa

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Unfortunately I didn’t note everybody’s names to say thank you but Natalie, Tracey and the whole team were very welcoming and made sure we were looked after. My children loved the hotel and the surrounding area.
Se hospedó 4 noches en agosto de 2023

8/10 Bueno

Jørn Birkjær

dejligt beliggende hotel Vi nød stedet og beliggenheden. Desværre var man igang med ombygning på stedet. Så desværre var selve restaurationen ret uinteressant. Heldigvis kunne man så sidde udenfor og nyde den dejlige udsigt. Vi kommer gerne igen.
Se hospedó 1 noche en agosto de 2023

8/10 Bueno

Erisher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Toni M

Viaje en pareja
Le gustó: Servicios
An overall pleasant experience. Staff were excellent. The hotel is in the midst of renovations. It should be beautiful once completed. We would return.
Se hospedó 1 noche en agosto de 2023

6/10 Aceptable

susan

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Paying a premium for a seaview and not getting one
Shabby, needs upgrade. Bed uncomfortable. 40 min wait for food after ordering No window in breakfast room Should have reduced prices during renovations
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NA
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Timothy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfectly placed for the national road champs in which I raced, rooms very pleasant, a good selection of amenities and the breakfast was very good, although check when booking as although lists breakfast as available, this is not included in the price!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jacqueline

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Steven the manager went sbove and beyond to correct our booking and accomodate my elderly disabled parents. I cant thank you all enough. We had a lovley time, and loved watching dawn break and the sun rise over the sea, surrounded by the dawn chorus. Breakfast was amazing, Thanks again.

8/10 Bueno

Anita

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Husbands 77 birthday
Excellent staff Nice atmosphere Breakfast dismal
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Paul

Se hospedó 2 noches en junio de 2023

8/10 Bueno

Jackie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Staff were really attentive and polite Building work ongoing but didn’t spoil our time The room was comfy, bright and clean. Only thing to make it better will be when the snagging is done in the rooms.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

james

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The view is brilliant, staff very friendly and the food was good
Se hospedó 1 noche en mayo de 2023

2/10 Terrible

David

Viaje en pareja
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
When I booked I was attracted by the photo. When we arrived the part of the building shown in the photo had been demolished and was a building site. There was no disabled parking. Entrance to the hotel was by an emergency exit at the back of the building. The room had recently been decorated but the bathroom was tiny to the extent there was not even space for a towel rail. Towels were on the bed. The bed mattress was lumpy, creaky and in need of replacement. We did not sleep well. The dining and bar were obviously a temporary placement due to the building work and the dining closed at 19.30. This hotel was expensive, no price concession was made for the building work and it was not worth the money. Avoid at least until the building work is complete. And even then the publicity shots need to be changed.
Se hospedó 1 noche en mayo de 2023

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very upset that we were not made aware of any building works and didn’t feel we were in a hotel,no windows in breakfast room and the bar and loung were in the same room.The carpets were grubby in the hallway and all in all it was very expensive £410 for 2 nights and an extra £10 each for breakfast per day.We will not be staying at this hotel again
Se hospedó 2 noches en abril de 2023

6/10 Aceptable

ANITA

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2023

8/10 Bueno

Beverly

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en abril de 2023

6/10 Aceptable

Darryl

Viaje en pareja
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
The hotel is currently undergoing renovations, hopefully that will extend to the rooms once complete. Rooms are just acceptable. I was charged an additional £25 to the stated cost because I added a guest to my room. No good reason given. I assumed it was a room rate. Overcharged for breakfast, when they finally got around to asking what we wanted. And tried to charge me again for breakfast on checkout. Lots to improve and hopefully they will resolve these minor issues.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Darren

Se hospedó 1 noche en abril de 2023

4/10 Malo

Claire

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Really dissapointed
I booked this for my parents who were visiting me as I live in Saltburn. I normally eat and drink in the Spa alot and have always had a good experience so it pains me to write this but the room cost me alot of money and they had alot of issues and left early to go home to bed. Firstly the hotel has been undergoing major renovations for some time which they are very open about but it does give the place a building site feel which isnt welcoming. Their room was very cold to the extent they went to reception to ask for the heating to be turned on. After being told it was turned off for the whole building and sitting in their coats on the bed for an hour they came back up to my house saying they couldnt stand it. It didnt help that the room was only single glazed. The next room also had a couple with a dog that was left in the room on its own for 5hrs which continued to bark. When the guests in the room the other side had a shower it made a massive racket which woke them up and they said sounded like loads of pipes shaking. Other little things they mentioned was that you couldnt lie down in the bath as the basin unit sticks out over it and when you turn the tap on water rushes out onto the floor. They left early the next day and instead of sticking around the next day returned home early to get some sleep. Im sad to say I wont recommend visitors stay here again.
Se hospedó 1 noche en abril de 2023

8/10 Bueno

lyn

Le gustó: Limpieza y servicio y personal
Little trip to the coast
We loved our stay and plan to go back in September. The reason for the lower marks were simply because of a refurb going on and we were in a bar/restaurant with no windows so no atmosphere etc. The staff couldnt have been nicer and the treatments were wonderful . Sue is an amazing therapist, thank you. Maybe at this time a discounted price could be offered 🤔 we paid 139.00 and were upgraded so we did have a nice room. I would stay here again. Breakfast is top notch. 😋
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Andrew

Se hospedó 1 noche en marzo de 2023

2/10 Terrible

robert

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
I stay in hotels on a regular basis but have rarely come across such poor value for money.I have stayed in many hotels with far higher standards for half the price. The location is good that is the only positive I can come up with.
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Shaun

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A+++++++
Beautiful room , quality hotel
Se hospedó 1 noche en marzo de 2023

8/10 Bueno

Nigel

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Front of premises is being refurbished so its a bit of a shock when you pull in car park. Only moan was that WiFi in room was garbage
Se hospedó 1 noche en febrero de 2023

8/10 Bueno

Evelyn

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Our stay 24th to 26th Feb 2023
Room was cold on arrival, large windows single glazed. Eventually found how to use heater above door, the next day. Toilet roll holder not fixed properly and roll kept falling off. No towel rail in bathroom. Arrived 5.15pm, kettle, tea, coffee facility not well lit. Had to move a bedside lamp to help see. No long mirror in room. Breakfast excellent, with very large portions. Had to book out by 11am and train not till 5pm so we were able to leave luggage in reception. Sunday, the restaurant was very busy with Sunday lunches, with very few seats available for coffee or reading the paper due to no separate lounge, because of major alterations going on.
Se hospedó 2 noches en febrero de 2023

6/10 Aceptable

Jackie

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We didn’t know that there was building work and I presume the dining area was temporary. Having said that breakfast was good.
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Kathryn

Se hospedó 2 noches en enero de 2023

10/10 Excelente

Elizabeth

Le gustó: Limpieza y servicio y personal
There was a welcoming atmosphere even in the middle of renovation work. Looking forward to visiting again when that has been completed.
Se hospedó 3 noches en enero de 2023

8/10 Bueno

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful stay
The Hotel was doing renovations and they phoned me to ensure I knew and was OK with that. They did not want me to arrive and be disappointed. The staff were very friendly, typical northern hospitality. Room was comfortable, food was good bed was soft ( a bit to soft for my back). They will be seeing me again in the future.
Se hospedó 1 noche en enero de 2023

10/10 Excelente

Derek

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The view of the sea is amazing. Parking was a problem as not too many spaces
Se hospedó 1 noche en diciembre de 2022

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great views of the cliffs and sea.
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Helen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

2/10 Terrible

Stephen

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ideal couple’s getaway
A fantastic hotel which is perfectly situated for promenade/beach/pier walks or if you fancy a night out in town. The food was really tasty and the views absolutely perfect. Will definitely return.
Drinks with a view
Se hospedó 1 noche en octubre de 2022

6/10 Aceptable

Peter

Viaje de negocios
No WiFi in the bedrooms, not great for using a laptop
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Lesley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel was very good, the staff were helpful,extremely friendly and professional.I would certainly return to this hotel.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff were great. Hotel is great. Food good. Rooms good. Stayed 6 days ask for room to be serviced once and all they did was make the bed with old sheets and No new towels. Other wise all ok.
Se hospedó 6 noches en septiembre de 2022

10/10 Excelente

Peter

Se hospedó 4 noches en agosto de 2022

4/10 Malo

Valdemar

Se hospedó 1 noche en agosto de 2022