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Opiniones de Rila Hotel Borovets

4 out of 5
Rila Hotel Borovets
Borovets Resort, Samokov, Samokov

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 69 de 120 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 40 de 120 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 120 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 120 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 120 opiniones" "

9.4/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.2/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Walter Yugo, Walton on Thames

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good hotel. Very close to ski station. We loved it
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Justin

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 4 noches en marzo de 2024

2/10 Terrible

David

No le gustó: Limpieza
Se hospedó 4 noches en febrero de 2024
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear David,The rate 1 of 5 is something we did not expected and does not correspond to our standards and goals.You did not write noting as a comment and I would really appreciate if you can write some more information about your stay. What was it that dissapointed . Only with your feedback we can see our gaps and improve.Waiting for your reply Yordan Krastev Guest Relations Manager

10/10 Excelente

Barry

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent location
Se hospedó 7 noches en enero de 2024
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear Barry,Thank you for your review and kind words!I am glad that you enjoyed your stay in hotel RIla and I hope you will visit us again.Best Regards,Yordan KrastevGuest Relations Manager

8/10 Bueno

Desislava

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I have been in Rila hotel few times over the years but mostly in the summer. I love the location because it is right in the middle of everything. I like how the hotel has been renovated and is constantly improving. The breakfast is great and has variety of choices. However the recent prices I think was a bit too much for the quality provided. The beds need to be improved as not comfortable. Also another thing I really was disappointed from was the thick ice in front of the property and on the whole parking lot. For such a major and expensive hotel, this shouldnt be an issue, the parking should be cleaned and the front of the hotel also. It is not something impossible. Other than that it is a nice place.
Se hospedó 2 noches en enero de 2024

8/10 Bueno

Barrington

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Most convenient accommodation, as well as fantastic facilities
Se hospedó 4 noches en enero de 2024
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear Barrington,Thank you for your review!We are glad that you enjoyed your stay with us.I hope to see you again next winter.Best Regards,Yordan KrastevGuest Relations Manager

8/10 Bueno

Habil

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 5 noches en enero de 2024
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear Habil,Thank you for your review!We are glad that in general you liked your stay in hotel Rila.I hope you will visit us again soon and we hope to deserve a maximum rate next year.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Jelena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
You can rent skiing gear at the hotel and also buy a ski pass. Any equipment you bring they will keep safe. We had a superior room (two adults, two children) and the room size was just perfect. They give you a welcome tea and coffe, also ketle is available in the room which is very convenient. Ski lift is in front of the hotel, and there is pleanty of tracks available from there. Ski school is also next to the ski lift. Overall everything was perfect and we will come again next year!
Se hospedó 6 noches en enero de 2024

10/10 Excelente

Dirk

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel, ski slope literally on doorstep. Ski rental/storage guys brilliant, excellent breakfast buffet, delicious Xmas and New Years eve dinner & entertainment, spa facilities very good, beautiful terrace, kids club wonderful. Perfect room. Extremely professional Ski school for our 7 year old son, Fantastic skiing, only one point to mention…WiFi unstable and frustrating at times
Se hospedó 11 noches en diciembre de 2023
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear Dirk,Thank you for your review and kind words. We hope you will visit us again next winter season or perhaps in the summer. We have developed very active scouts animation program for the kids and themed culinary weekends for adults.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Georgi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Yordan Krastev, el 25 feb. 2024
Dear Georgi,Thank you for your review!We are glad that you enjoyed your stay with us and hope to see you again soon.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Fraser

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This Hotel is really nice now the renovations have been done, whilst it was a quiet time(pre season) the staff were great, the spa was very clean and a good selection of sauna, Turkish Bath, steam room chill room relaxation area, pool was warmer than we remember and whirlpool clean. The bar had a great selection of food, the terrace bar is great, and breakfast is vastly improved on years gone by. All in all great stay and lovely hotel
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Teodora

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful hotel to relax in the mountains! Perfect SPA and swimming pool.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Jason

Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ian, Toronto

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
After the renovation this hotel became excellent. Modern, clean rooms, outstanding breakfast buffet, polite staff and free-self parking. Also great slope-view rooms - very peaceful and relaxing.
Respuesta de Yordan Krastev, el 3 oct. 2023
Dear Ian,Thank you for the great review and kind words!I am glad that the efforts of the team are visible and appreciated.I hope you will visit us again.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Bueno

MORDECHAI

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Yordan Krastev, el 3 oct. 2023
Dear Mr. Mordechai,Thank you for your review !I am glad that you enjoyed your stay with us and I hope you will visit us again , perhaps in the upcoming winter season as we are the biggest and I believe the best ski-in-ski-out hotel in Bulgaria.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Bueno

Galya

Se hospedó 2 noches en julio de 2023
Respuesta de Yordan Krastev, el 3 oct. 2023
Dear Galya,Thank you for your review !I am glad that you enjoyed your stay with us and I hope you will visit us again , perhaps in the upcoming winter season as we are the biggest and I believe the best ski-in-ski-out hotel in Bulgaria.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Bueno

Colin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 6 noches en julio de 2023

8/10 Bueno

Jacqueline

Viaje en grupo
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 5 noches en junio de 2023

10/10 Excelente

Ivaylo

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very close to the ski slopes/lifts.
Se hospedó 3 noches en abril de 2023

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 10 noches en abril de 2023

10/10 Excelente

Veselin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Top level , everything was amazing !
Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Milinda

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 6 noches en marzo de 2023

10/10 Excelente

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en febrero de 2023
Respuesta de Yordan Krastev, el 20 feb. 2023
Dear Andrew,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

2/10 Terrible

Borislav

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The rooms were badly heated in the evening and my kids got sick. i spoke to the property manager and thy said this is Hotel policy to reduce the heat in the evening! This is just ridiculous.
Se hospedó 3 noches en febrero de 2023
Respuesta de Yordan Krastev, el 20 feb. 2023
Dear Borislav,Our heating is controlled centrally and is programmed to reacj 23 degrees C. When it reaches this levels the heating stops and turns on again if the temperature in the room gets lower.For some guests that feel cold on 23 degrees we can increase the programed temperature to 26 degrees C. Also we are able to provide additional heaters if requested.Your comment about hotel policy is very strange as there is no such thing and I believe there was some kind of misunderstanding . We have 440 rooms and they are all heated at a minimum of 23 degrees C.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Michael

Viaje en grupo
Le gustó: Limpieza, servicios, condiciones de la propiedad
Lovely hotel ideal for skiing. Nice rooms, good breakfast. Great pool.
Se hospedó 3 noches en febrero de 2023
Respuesta de Yordan Krastev, el 23 feb. 2023
Dear Michael,Thank you for the great review and kind words!I hope you will come back again next season!Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Mona

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Christmas Holiday with family
This hotel is the right place for families with kids. Borovets is a small town for skiing in winter. The Hotel offers so many activities after 15:00 for kids. They never felt bored. We are so thankful for the amusement team who always madr effort to amuse the children with different activities besides the pool and free access to jacuzzi. Although the pool was quit cool. We'd difinitly come back to this cosy and warm hotel.
Se hospedó 4 noches en diciembre de 2022
Respuesta de Yordan Krastev, el 20 feb. 2023
Dear Mona,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

10/10 Excelente

Stoycho

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thanks very much all the best
Se hospedó 2 noches en diciembre de 2022

10/10 Excelente

Matilda, Auckland

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good location
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Biser Vurov

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Yordan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very nice stay!
Se hospedó 2 noches en julio de 2022

10/10 Excelente

debby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
best hotel
amazing hotel - best location, very clean and vert nice/ love it - i will return...
Se hospedó 2 noches en abril de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Guest , Thank you for the great review and kind word! We are happy that we managed to make your stay as pleasant as possible. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

barry

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent breakfast !! Full English every morning to set me up for the days skiing Spa very good as was the pool
Se hospedó 9 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Guest, Thank you for the great review! Our main goal is to keep our guests satisfied and I am happy that our efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

Jenny

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Perfect!
Lovely hotel with everything you could need.
Se hospedó 4 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Jenny, Thank you for the gret review and kind words! We straive to be the best ski-in-ski-out hotel in Bulgaria and i believe that we manage to achieve this goal! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

Adam

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very good
Se hospedó 5 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Adam, Thank you for the great review ! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Bueno

Aisling

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Mr.Aisling, Thank you for your review! We appreciate every feedback we can get. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

Mufaddal

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely stay and great location for borovets
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Se hospedó 3 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Mr.Mufaddal, Thank you for the excellent review and such kind words! Our main goal is to keep our guests comfortable and to enjoy their vacation with us. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

Rishi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Overall beautiful and amazing stay
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Se hospedó 3 noches en marzo de 2022
Respuesta de Yordan Krastev, el 13 abr. 2022
Dear Mr.Rishi, Thank you for your great review and kind words! We appreciate every feedback we can get and we are glad that in your case our service was excellent and well recived by you. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Bueno

Peter

Se hospedó 7 noches en febrero de 2022

10/10 Excelente

Ofir

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 6 noches en febrero de 2022

6/10 Aceptable

James

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
The hotel has improved significantly since my last visit, but there is still some room for improvement. 1) Coffee at breakfast is disgusting. In this day and age I would be ashamed to offer such a nasty concoction. 2) Family friendly but not family focused. In the evening there are hordes of feral children running around screaming because there is no organised care or entertainment for under 18's. 3) Seating plans at meal times. Too many tables set up for 6 or 8 not enough set up for 2 people. Pre-covid sharing a table with strangers might be a good thing, a change to talk to people, but now days no one wants to share a table. On a positive note: 1) The range of food on offer in the evening is impressive although I think the quality falls just a little short for the price. Breakfast is great with the exception of the disastrous coffee and the troubling scrambled eggs. 2) Rooms are well presented. 3) Covid safe measures are in place. 4) Heated outside smoking tents are great. 5) One stop shop for ski lessons, lift pass, equipment hire.
Se hospedó 8 noches en febrero de 2022
Respuesta de Yordan Krastev, el 21 feb. 2022
Dear James, Thank you for the review! We appreciate every feedback we can get and i will try to attent each of your points . I am sorry that you did not liked our standard coffee. Maybe if you are to visit us again , it is better to order coffee from the bar I can not agree about your remarks that we didn't do enough to keep kids accupied - we have free kids club, kids animation and art and cooking classes. Also there are arcade games and Playstation area. Never the less we can not keep busy all the children as the number is high and I do understand that they make noise and it becomes inconvinient for some guests. I believe we have enough tables for 6, 8 and 4 and also w ealways open 2 restaurants for breakfast and dinner. Altough you have some remarks I believe you enjoyed your stay and I would like to invite you to download our mobile app "My BT Collection" and by this receive additional information about the hotel and the resort. Best reagrds, Yordan Krastev Guest Relations Manager

10/10 Excelente

Abigail

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great stay
Fantastic location clean and good condition. Food amazing and was very tasty
Se hospedó 7 noches en febrero de 2022
Respuesta de Yordan Krastev, el 21 feb. 2022
Dear Guest, Thank you for the great review and kind words! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and resort. Best regards, Yordan Krastev Guest Relations Manager

10/10 Excelente

Olivia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 4 noches en febrero de 2022

10/10 Excelente

matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
excellent hotel very clean and modern staff all very friendly will definitely be returning in 2023
Se hospedó 4 noches en febrero de 2022
Respuesta de Yordan Krastev, el 14 feb. 2022
Dear Matthew, Thank you for the great review and kind words! It's very nice to hear that your efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Bueno

Bekir

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Otel genel olarak temiz, personel ilgili. Yemekleri gayet güzeldi. Odalarda kasa olmaması büyük eksiklik bence.
Se hospedó 4 noches en enero de 2022

8/10 Bueno

Ali osman

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 4 noches en enero de 2022

8/10 Bueno

Filip

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2022

6/10 Aceptable

Tifany

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
The room is new and nice the bathroom is wat to small and inconvenient, you van bátelo move around and everytime you shower there is water all over the place. Always made sure that your significant other who you are sharing the room knows that you are on the toilet otherwise you will be hit with the door. The service was very disappointing, the staff is very little and they seem like that can learn to be nice to customers, front start to finish of our stay we always felt mistreated. Just a very few exceptions to this. The hotel has a larger capacity of rooms than dining so prepared to wait up to 10 min or more for a table if the hotel is full. The dinning is just terrible… anything we ordered was pretty disappointed and badly cooked… I order a Tuna with vegetable… they brought it cold and the vegetables burned… I ask them to fix it they just reheated the same plate so now the tuna was over cooked and well vegetables where black… my husband ordered a spare ribs they where the tiniest and the fries basket was half filled with paper. Then we decided to visit other restaurant in the hotel… so I could order something as I couldn’t eat in our first restaurant. I ordered a Pasta which consisted of a lot of spaghetti toss in oil, one and a half cherry tomatoes and a little sprinkle of cheese served in a plastic box as I ask to take it to the room. The box was melting from the heat of the oil and I have to ask again for plate and cutlery. Just avoid this hotel if possible.
Se hospedó 3 noches en enero de 2022
Respuesta de Yordan Krastev, el 27 ene. 2022
Dear Tifany, Thank you for your review. Every constructive feedback that we can get is important for us. This is the only way to acknowledge the gaps in the quality of the product and service we offer and to take appropriate measures. We strive to be always at the best of our game and I am very sorry to hear that we failed you this time. It would have been helpful, if you had addressed me or my team at Guest Relations (located next to the Reception desk) so we could have had the chance to intervene and assist you so your vacation goes smoothly in every possible way. I have forwarded of course your comments to our F&B Manager and I am sure he will take the matter very seriously. Again, please accept my apologies that our service did not meet your expectations. I still hope to see you here again. Best regards, Yordan Krastev Guest Relations Manager

8/10 Bueno

Beverlyn

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Family Friendly Hotel
Everything was good. Customer service isn't 5-star but typical and quite expected in Bulgaria. Room was comfortable. The food was tasty and they have a wide selection. It's a kid-friendly hotel. The lobby restaurant staff weren't as friendly, some of the staff at restaurant on the upper floor were nice. Location is great. Easy access to the ski area.
Se hospedó 2 noches en diciembre de 2021

10/10 Excelente

fani

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2022

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is a very good hotel that could be excellent with some minor tweaks. First let me start with the good stuff. POSITIVES 1) Great location--the ski lift is literally outside of the hotel:) and the hotel is located in the very heart of the Borovets ski resort. 2) Kids Club--my kids loved it. It is open from 4-10PM daily and the animators (especially Dar) are great! 3) Spa-- there are 4 saunas, one Turkish Bath, one steam room, a pool (all included), and excellent massage services (for extra pay)--it was great to relax in the spa after a long day skiing, but there were some issues..read more below THINGS TO IMPROVE 1) WIFI--the wifi in the lobby of the hotel was good, but in our room the signal was very weak and it disconnected every 5 minutes so we basically had no wifi--even though the hotel is advertised as wifi inclusive 2) Spa Management--The spa facility is great, but is not well managed--especially at night when it gets busy there is a sense of anarchy---kids are allowed to go into the saunas and horse around making a lot of noise and causing a lot of commotion (technically, kids under 12 are not allowed, but this is not observed); NOISY-technically there are signs that the SPA is a quiet area, but the sign reminding people not to use cell phones and speak loudly is poorly placed and none of the stuff reminds guests to observe the rules; PLASTIC CUPS--at night the spa at times feels like a pub--with plastic cups all over the floor and the benches....not good!
Se hospedó 7 noches en diciembre de 2021