2/10
The house in the pearl district The good: home is clean indoors; spaces were comfortably furnished; the “speakeasy” downstairs was a fun place to hangout. bad: outdoors was dirty and littered; kitchen not supplied with pots/pans for cooking large meals; No replacement or additional linens or towels/pillows if we needed them. The worst: we planned a reunion for 25 people to sleep in the home (AT ADVERTISED CAPACITY ) in the 7 advertised bedrooons.THEN we were contacted by the landlord 19 hours before check to find out that 14 is the maximum capacity. NOT 25 AS LISTED FOR 2 MONTHS OF PLANNING FOR THE TRIP. We had to find last minute hotel accommodations for 11 people in our group. we requested a discount proportionate to the number of people that had to change accommodation.the host said “we cannot control the city of San Antionio’s zoning, and cannot make a full or partial refund”.I reminded the host that we made the reservation based on their advertised number of sleeping spots. The host again said that they could not make any changes to our accommodation or payment.This is completely unacceptable. The house was advertised to sleep a certain number of people, and then the day before check-in. We found out that 40% of our party had to find a different accommodation with less than 24 hours notice. This host is not interested in honoring their commitments or welcoming reasonable guests to their home in San Antonio.
Samuel O.
Se hospedó 2 noches en junio de 2025