Hello Gherty,Thank you for your stay.Please accept my sincerest apologies that we did not meet your expectations.

Hello Kevin,Thank you for your stay and we appreciate the feedback.

Hello Elizabeth,Thank you for your stay and we appreciate your feedback.

Hello Luis,Thank you for your stay and we appreciate your feedback.

Hello Agustin,Please accept my sincerest apologies that we failed to meet your expectations during your stay.I will be sure to share your feedback with the appropriate leadership team so we can resolve the issues.

Thank you for staying with us and we appreciate your feedback.

Hello Alejandro de la Garza,Thank you for staying with us and we appreciate your loyalty.

Hello Emilio, Thank you for your feedback. Happy holidays to you and your family.

Hello Oscar,Thank you for staying us. We appreciate your feedback

Hello Andrea, Thank you for your feedback! Feliz Navidad!

Thank you for your feedback Jose Sergio.

Thank you for your feedback Marcel!

Hello Alida, Thank you for your feedback and we look forward to your return visit.

Hello Francisco,Thank you for your feedback!

Hello Francisco, Thank you for your feedback.

Hello Francisco, Thank you for your feedback.

Hello Rene, Thank you for your feedback!

Hello Estancia, Thank you for your feedback.

Hello Jorge,Thank you for your feedback. We look forward to your return stay with us.

Hello Jorge, Thank you for your feedback and will be addressing your concerns to the appropriate leadership team.

Hello Leonel, Thank you for your feedback. You can go online and order the "White Tea" signature scent for the Westin.

Thank you for your feedback Alberto.

Thank you for sharing your experience from your recent stay, Alexis. I sincerely apologize that you endured a long wait time for check-in. This is not the norm at our hotel. We will share your comments with our respective departments, so we can continue to improve our guest experience. Thank you again for your feedback and we hope you will consider staying with us again in the future.

We truly appreciate you taking the time to share your rating with us, Mariana, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

Thank you for feedback!

Thank you for taking the time to rate our hotel, Adalberto. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

Thank you for sharing your positive experience with us and with your fellow travelers, Tania. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you for sharing your experience with us and with your fellow travelers, Diana. We love our fantastic location too, and are happy our dedicated team took such good care of you during your stay! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you so much for your wonderful rating, Luis! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

Thank you for sharing your positive experience with us and with your fellow travelers, Armando. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

Thank you for taking the time to share your thoughts with us, Rebeca. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

Thank you for the great feedback you have provided, Wilfredo. Your kind comments regarding our attention to cleanliness are very much appreciated! At our hotel, we take upkeep and cleanliness very seriously, and it is always encouraging to receive such compliments. Thank you again for your review. It would be an honor to welcome you back again in the future!

Thank you for taking the time to share your experience with us, Rosa. It was a pleasure to welcome you as our guest and we are happy to know we were able to make the majority of your stay enjoyable. We look forward to welcoming you back soon!

Hi Irianis, we greatly value your feedback. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. It would be an honor to welcome you back again in the future.

Hi Anuar, Thank you for choosing to stay at the Westin Riverwalk Hotel, and for providing your valuable feedback. I sincerely apologize for the issues you experienced during your stay with us. Providing the highest level of service is our number one priority, and it is clear by your comments we fell short of meeting not only your standards, but ours as well. Please know, I have shared your feedback with the appropriate leadership teams as well as my team in an effort to correct the opportunities you've shared and improve our overall service. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times, and hope to be your hotel of choice when you visit San Antonio again.

Thank you for your kind words. We hope to see you back again soon!

Hi Francisco, we greatly value your feedback. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. It would be an honor to welcome you back again in the future.

We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

Gracias por su excelente comentario sobre su estadía reciente. Estamos encantados de saber que hicimos todo lo posible para brindarle la mejor experiencia posible. Es un gran cumplido cuando nuestros huéspedes disfrutan tanto de su estadía que se toman el tiempo para revisar nuestra propiedad y recomendarla a otros. ¡Esperamos darle la bienvenida nuevamente a nuestro hotel en un futuro no muy lejano!

Valoramos enormemente sus comentarios como nuestro huésped, y es un placer saber que disfrutó de su estadía general en nuestra propiedad. Tenga en cuenta que nos tomamos en serio los comentarios de nuestros huéspedes y que sus comentarios y críticas nos ayudarán a mejorar para su próxima visita. Gracias por su comentario y esperamos poder darle la bienvenida nuevamente en el futuro.

Gracias por tu reseña. Estamos muy decepcionados de que el servicio que recibió no cumpliera con sus expectativas y nuestros estándares. Todos sus comentarios serán tratados a nivel gerencial y transmitidos al equipo del hotel. Te mereces algo mucho mejor como huésped de nuestro hotel, y esperamos que nos brindes otra oportunidad de mostrarte la experiencia real de clase mundial sobre la que hemos construido nuestra reputación.

Gracias por tomarse el tiempo para compartir sus comentarios honestos. Lamentamos mucho saber que su experiencia no cumplió con sus expectativas. Este es un caso poco común, ya que la gran mayoría de nuestros huéspedes nos confían su estadía y disfrutan al máximo de su experiencia con nosotros. Trabajamos arduamente para asegurarnos de que todos nuestros huéspedes tengan una estadía gratificante y se desanimen al enterarse de su decepción. Esperamos que nos brinde otra oportunidad para brindarle un mejor servicio en su próxima visita; no tenemos ninguna duda de que la próxima vez tendrá la maravillosa experiencia que tienen la mayoría de nuestros huéspedes.

Gracias por tomarse el tiempo para compartir su experiencia sobre su reciente estadía en nuestro hotel. Somos muy afortunados de tener tantas críticas excelentes y agradezco enormemente que agregue su experiencia. Agradecemos sus comentarios y críticas constructivas; nos ayudan a identificar aquellas cosas que podemos ofrecer o mejorar para nuestros huéspedes. Gracias nuevamente por su comentario y esperamos darle la bienvenida nuevamente en el futuro.

Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

Fue un placer darle la bienvenida como nuestro invitado y estamos encantados de que haya disfrutado mucho de su estadía con nosotros. ¡Somos muy afortunados de tener tantas críticas excelentes y agradezco mucho que hayas agregado tu experiencia! Gracias nuevamente por los comentarios que ha compartido y esperamos su regreso.