We did not intend to review the property but received a notice that we were reviewed as guests, so we felt it was important to document our experience with the owner/manager. Unfortunately, as responsible citizens, we got COVID and tried to notify the property three days before our check-in date to let them know this and explore our options. Unfortunately, we could not reach them. We reached out to VRBO, and they tried contacting the owners but could not get a response either. We purchased the insurance option, which we learned was great because we could get a full refund. When trying to submit the claim, we and VRBO could not reach the owner at all; their contact phone number was no longer valid and had not been updated. We sent several emails to them, as did VRBO. When they finally got in touch with us (2 days after our planned check-in date, we figured we'd lose the total amount of our stay and were mentally writing it off). After our cancelation option had expired, they suggested we cancel our visit, and they offered to refund the cleaning fee (which makes sense because there would be no additional cost to clean a property that hadn't been occupied). By then, it was too late for us to take any action. Thankfully, the insurance process did work, and we were able to get a refund. We would strongly suggest not booking with this property because they were unreachable and then unwilling to provide guidance when we needed to pursue a refund for medical reasons.
