4/10 Malo
Elis S.
9 dic. 2025
Le gustó: Limpieza
The issue was not the host but the location. We reserved this location due to its good reviews and amenities specifically the generator and water back up system in case the town infrastructure failed. The day we arrived we had no water pressure due to a problem with the home systems. Then the town lost water supply. They were diligent about fixing the home water issue and were successful! Response was great so we stayed. Next day, Thanksgiving we came back from celebrating and walked into the master room with water coming down on the bed from the above unit. Apparently the apartment above had a leak and no one was there so it came through our celling. Again the house manager responded quickly and mitigated the issue but at this point we felt it was a safety and health concern since apparently the water tank had emptied fully above our place. This was our second issue. We opted to request relocation due to the health and safety concerns. We reached out to Vrbo relocation as per policy and got no where with that service. They were not helpful at all. The host and the location have had very good reviews. I think the issues were unexpected mechanical issues that were handled as best as they could given the circumstances. I do not give the host a bad review, they were very responsive and reimbursed us. Location is good, it was just bad luck. Our challenge has been dealing with Vrbo relocation and customer services. They werepoor at best.
Elis S.
Se hospedó 5 noches en noviembre de 2025