So sad to have to be negative but if we can save anyone else from spending the money on a well deserved vacation, this hotel is simply not worth it. Puerto Rico is amazing!! Just cannot recommend this Hyatt.
Service: extremely inconsistent. Thankfully there were a few outstanding employees but unfortunately, that staff was very far and few. Slow is an understatement, inattentive was the daily norm.
Trying to figure out where and when you can eat/drink required its own map and changed on a whim. They might be open and close when stated but most likely not.
Hospitality was simply not the goal here. Very few smiling faces, had to learn about the options from fellow guests. The staffing genuinely made no sense. During the busiest times, there is one person checking people in/out, one bartender on the busiest bars, a resort of this caliber should not make you feel so disregarded.
Our first morning of our long awaited vacation started with housekeeping knocking and then calling multiple times at 9 am. We wake up very early every day of our work lives so with the beautiful hot sun, vacation mode on the brain, the expectation to be out of your room by 9 am is ridiculous.
Beach: you can lay out on the dirt/sand but if you want to swim in an ocean, get up early for the few spots that allow a chest level ocean experience. The rest is rock and seaweed filled. Simply does not resemble a resort beach experience.